1ero de Noviembre Boulevard , 23302 Punta Cana, Dominican Republic
#21 of 124 hotels in Punta Cana
Guests' ChoiceBased on 341 hotel reviews
8.5Cleanliness
8.9
Comfort
8.9
Location
9.1
Facilities
8.7
Staff
8.9
Value for money
7.9
Free WiFi
8.9
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End of dialog contentReviewed: 29 April 2024
Simpson
Dominican RepublicShower head was way too high..Other than that everything was satisfactory.
Great location, cleanliness, good service
Stayed in April 2024
Reviewed: 15 April 2024
Dawnette
CanadaThe shows on the TV were 96% Spanish. I do not speak Spanish so that made it hard for me. And the bar staff that night who disrespected me. And did not apologize. Besides that...it was excellent!! I wouldn't mention the bar staff but we have to let others know it is not nice to belittle people. The manager apologized on his behalf but he is a grown man to know what is right from wrong. He was a total ASSH$$E~~
"Oh my God! This place was awesome! It was very clean and the atmosphere was excellent. It was worth every penny. The breakfast was great. However, I did have one little problem with the bar staff who embarrassed me over my card not working at his machine. I felt very disrespected because what he said was incorrect, and he refused to apologize. But, overall, one bad experience didn't ruin my great experience at this place.. I want to state that my review will remain unchanged. The person in question was unpleasant to deal with. They lacked patience and did not know how to handle the situation at hand. It could have easily been resolved just by him taking the time to see why the card wasn't working at his machine. Instead, he was saying i was broke and i didn't have any money in the bank, Which was incorrect. I tried to say on my end the card wasn't even attempted. He was so arrogant. The front desk swiped the card in one attempt it went through Word-of-mouth referrals are very important. especially since language is a barrier. Regardless, it is never acceptable to insult guests in front of others. Moreover, in this case, the issue was with the staff member, as my card was functioning properly."
Stayed in April 2024
Reviewed: 12 April 2024
Randall
CanadaThe only concern was the in-dining restaurant. However the manager addressed my concern and everything went fine. We were extremely happy and will stay here once again in the future.
The staff was friendly and professional. Some spoke English and some did not. Excellent location three minutes from the airport. Large outdoor patio alongside the pool.
Stayed in April 2024
Reviewed: 5 April 2024
Blackwell
CanadaThe staff was amazing since we checked in. Very polite and accommodating. I would highly recommend staying here if you are near the airport.
Stayed in April 2024
Reviewed: 31 March 2024
Diana
Dominican RepublicAwesome
Stayed in March 2024
Reviewed: 19 March 2024
Reuben
United StatesMy one complaint would be the breakfast, which wasn't very good
The room was comfortable. The staff was very accommodating and helpful.
Stayed in March 2024
Reviewed: 18 March 2024
Danilo
Dominican RepublicNot enough pillows
Location
Stayed in March 2024
Reviewed: 11 March 2024
Michelle
United KingdomFriendly staff, good facilities very close to airport with a free shuttle bus that runs frequently
Stayed in February 2024
Reviewed: 10 March 2024
Eileen
United StatesThe property was very clean. The staff was very nice. The restaurant was great.
Stayed in February 2024
Reviewed: 8 March 2024
Keren
ArubaGood location
Stayed in February 2024
Reviewed: 7 March 2024
Stephen
United KingdomFabulous omelette 😋 Great breakfast Clean room Friendly staff
Stayed in March 2024
Reviewed: 1 March 2024
Richard
Canadadid not inform us they supplied free shuttle to a beach
the very near by village was very convenient
Stayed in February 2024
Reviewed: 29 February 2024
Peter
CanadaBreakfast was not included. Very disappointing!
Stayed in February 2024
Reviewed: 25 February 2024
Halasa
United StatesMy husband and I are concerned about the shower floor. When it's wet it becomes extremely slippery which could possibly lead to some slipping and falling. I recommend using a shower rubber mat in the future.
The staff was very friendly and helpful. Food and drinks was plentiful and pricing was great. Atmosphere was very relaxing. Would go there again.
Stayed in January 2024
Reviewed: 22 February 2024
Ritumehta
United KingdomThis is super minor but I would have loved to have a fridge in my room. They offered several complimentary bottles or water, and there were ice machines, but a fridge just makes it so much easier. However this is a very minor detail.
The staff were super friendly, checked me in 2 hours early, my room was HUGE. Their pool was super nice, clean, a great temperature. It was very kind of them to provide beach towels. As soon as I was at the pool they came out and asked if I would like any drinks or snacks, I felt very well taken care of. My whole experience was comfortable, relaxing, and at a very high standard. Top it off with a perfect free shuttle to the airport - where they made sure you were at the right terminal. I highly recommend this place.
Stayed in February 2024
Reviewed: 13 February 2024
Lina
United StatesNo complaints. Coffee maker didn't work though.
The staff were really nice. The places was clean and I felt safe. The breakfast was really good.
Stayed in January 2024
Reviewed: 7 February 2024
Courtney
United StatesGreat location
Stayed in February 2024
Reviewed: 1 February 2024
Princess
United StatesAmazing and clean
Stayed in January 2024
Reviewed: 29 January 2024
Nilton
United StatesLocation perfect. Employees very friendly
This place need one refrigerator in room. For cool drinks
Stayed in January 2024
Reviewed: 11 January 2024
Gladys
Colombiagood location
Stayed in December 2023
Reviewed: 10 January 2024
Celso
United StatesLocation
Stayed in October 2023
Reviewed: 16 December 2023
Daronique
BahamasFor 410 dollars they said breakfast not included that’s very bad for all that money
Stayed in December 2023
Reviewed: 29 November 2023
Viggo
United StatesTHE STAFF
Stayed in October 2023
Reviewed: 25 November 2023
Daniel
Costa RicaI stayed in the main floor, I didn't like that, because my room was in front of the street so it was kind of noisy. The room was kind of dark and you can heard everything from next door.
Very close to the airport and Blue Mall. The room are good, nice property and the food is great. The staff is very attentive and nice. I definitely be back.
Stayed in November 2023
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