Amazing location and views, a real treat close to Samana Bay, perfect spot to relax and enjoy whale-watching trips.

Stayed in February 2024

There was no one normal espresso machine in the premises, only the filtered and vendor machine coffee available. Also the music around the pool was extremely laud thoughts the day, we needed to ask the guys who puts the music to lower it as i couldn't have a conversation with my friend.

Great food and location, fresh food and good variety.

Stayed in March 2024

Apparently the hotel is soon closing for renovations and new ownership. Many facilities were not open, the place was only 20 to 30% occupied. They have a very confusing system for meals and drinks. I opted for "half board" (breakfast and dinner) but was up-sold full board, which was not worth it. Wines are only available by the bottle and are over-priced. Even the internet package is up-sold and not free as advertised. Hopefully the new owners will manage this beautiful property more effectively than Bahia Principe. If so, I would return, if not, I would not recommend.

This is a beautiful hotel, in a beautiful location with excellent service and staff. Very poorly managed by Bahia Principe.

Stayed in March 2024

Food is not really good. Everything is so salty

Friendliness of staff

Stayed in March 2024

Very nice classical hotel, clean y friendly.

Stayed in February 2024

Hot water in the room was problematic one evening.

Beautiful, clean, and quiet location. Excellent food selection at meals. Professional friendly staff.

Stayed in February 2024

I needed to add one guest to my room, they charged us double the price even though it was already a double room, and online the price was much cheaper. The staff is terribly slow, specially at the on-site restaurants where service is just horrible. At 8am there were still no clean towels available for the beach/pool, the electricity was often out, the first night we had no hot water until i complained several times, the bathroom / shower in particular is pretty bad for a 5 star hotel this is a bit of a let down.

Great view from my room, nice swimming pool, beautiful location, spacious room, decent breakfast buffet, small library of books, nice balcony.

Stayed in February 2024

The location (on the beach, near to the city) and the great view!! Very good quality-price balance!! Good breakfast!

Stayed in February 2024

Installations are a bit old but the location is so amazing that in the end doesn't matter much.

The views are mesmerizing. Food was good and the service of the personnel great.

Stayed in January 2024

The heat and humidity - the rooms were nicely air conditioned, but the resort itself was really hot and humid, even at the bars and evening entertainment.

The breakfast was great with a lot of options, and the coffee was very, very good. Views from the room and balcony were amazing and the staff were super nice and helpful. I needed some drops for my eyes from too much sand and they sent to the pharmacy and had it delivered at no extra charge. There was also a clinic on site which was great, as well as a spa, and midnight snacks starting around 11:15pm through 5 or 6am.

Stayed in October 2023

The road to the place was really crappy.

The beach and pool area.

Stayed in October 2023

Too many stairs from my room to the lobby and buffett area.

Food was amazing at all times and the beach was super nice.

Stayed in October 2023

The food was not good sometimes it was very salty and cold!

The view was just amazing and the beach was great!

Stayed in September 2023

They can not manage reservation in person. I have booked 6 nights and I asked the reception s tleave one day early because the early flight ! But they couldn’t help me with that !! I had to leave on Sept 21fst for 5 nights however I paid for 6 nights until 22nd , which means I lost one night without refund 😒☹️. If that could be possiblessible to help me witht please ? Thanks

All facilities, food and show time

Stayed in September 2023

Airport transfers are not included. The town about 10 minutes walk really has nothing to offer other than a few stores

Good value for the money, I would go back. Is right at the beach, the tour to Cayo levantado was wonderful. The food and cocktails were good. Every night they had entertainment shows and good latin/cuban music. My room was at the corner and had an spectacular water and city view. The resort gifted us a bottle of champagne and chocolates for our anniversary, which I thought was a very nice gesture.

Stayed in July 2023

No Netflix access on TV which makes entertaining children easier. The beds and pillows were not that comfy. Room service was lacking a bit - I requested dry coffee in the morning to make in my room and face towels but none were delivered.

Beautiful setting, friendly team members and wonderful food. Loved the golf cart that took us around the resort as I had just had an operation and couldn’t walk far. The food areas were well kept and had a good array of foods including gluten free options. Pool bar was very cool and refreshing on hot days.

Stayed in August 2023

A shame the pools are only open 8 hrs it would have been nice to have a night time swim with all the pool lights. The Mediterrean restaurant was a disappointment, ambiance and food barely average compared to the French restaurant which was faultless. Would have preferred a large shower rather than a small bath with shower. Aa

Where do I start, The place is beautiful, views across the sea and town from nearky everywhere on the grounds. The pools are excellent, especially like the swim up bar (fabulous cocktails!). The food was to a high standard nesrly every meal. Dont miss the French restaurant . The main beach was great, clean, plenty of shade and loungers (even a bar and elevator to it)! Entertainment crew were fabulous but to be honest all the staff (and I mean all!) were great, helpful, cheerful, smiling, couldnt do enough for you, definitely added to the experience. Place is spotlessly clean.

Stayed in July 2023

Everyone is really nice here but almost no one speaks english. So if you dont speak spanish, it can be a little problem to comunicate sometimes. At least at the reception desk people understood english.

The personel was really nice. The whole complex looks luxurious and the food was great.

Stayed in July 2023

Service was poor at the buffet

Property was small and clean

Stayed in July 2023

Nights shows

I like everything, I enjoyed the time.. Food really good, I admire the beach very nature

Stayed in July 2023

Night entertainment wasn’t too fun, no discotheque available, barely plays latin Dominican music, too much American music. At the pool the animation was fair.

Is a beautiful place, clean, great staff

Stayed in May 2023

it is beautiful situated on a hill by the sea. we had a great junior suite and it was good. breakfast, lunch and dinner buffet were all very good.

Stayed in May 2023

Only one thing the Aircon is non existent really, I called reception twice but I think it's just the age. It's not a new hotel.

I was upgraded to a lovely room, food was excellent and a la carte was very good. Staff were lovely

Stayed in March 2023

We wish there were more local music (band) playing local merengue! Wish we could have danced more than we did.

Staff and food

Stayed in February 2023

I think the DJ in the disco could play better music.

The location, the vew, good food, friendly staff, they were very helpfull, I really like everything from this hotel.

Stayed in January 2023