Hotel installation

The room and breakfast

Stayed in August 2023

Beach was severely eroded. We also went on a terrible excursion booked through the hotel.

Pools, property.

Stayed in October 2023

The wait to receive food orders took over an hour with missing items.

The ability to visit the other Royalton locations for use of the pool, waterpark, and restaurants.

Stayed in July 2023

The buffet was hit or miss. We tried their breakfast and lunch buffets and it left us looking for other options. The staff was wonderful. The best restaurants we tried were Zen & Dorado. Dorado also had wonderful breakfast and lunch options.

The staff at the Hideaway was excellent. Rodvel was a wonderful butler, very helpful. Francisco Estrada helped us at the Hideaway beach every day and was so friendly and accommodating. He helped us find the best spots, brought us beach snacks throughout the day. He was amazing.

Stayed in November 2022

the limit non-Diamond club members had. some in my group didn’t have Diamond club and were very limited to the buffet they could eat in for lunch

Diamond club butler service, Carolina was the best

Stayed in February 2022

clean

Stayed in January 2022

The house was very nice. The location was perfect for our plans.

Not the cleanest neighborhood

Stayed in October 2021

Adults only section wasn’t really that secluded from kids. No elevator. Outside floor was slippery when wet. Closet light would not turn off. On the final morning my room was humid and had condensation on floor making it slippery. Noisey.

Stayed in July 2021

The guards at the gate

The food was amazing , the rooms was comfortable and clean .

Stayed in June 2021

We paid extra for Butler service, totally not worth it! Getting reservations was a very annoying experience and getting a palapa you have to wake up early. There is no real adult only area on the beach.

The beds were comfortable. The spa was amazing. I had a great massage. The beach staff was great! Estrella was attentive and helpful.

Stayed in March 2024

The beach is overcrowded, beautiful but packed with people

The food was horrible at every venue, extremely low quality and extremely long waits.

Stayed in February 2024

I booked 2 rooms with 2 beds and was given 2 rooms with 1 bed. I didn't like that housekeeping didn't change my bedding the entire 4 days I was there

I like the resort

Stayed in October 2023

The property is dated.. the choices of restaurants are sub-par. The food is below average. The staff for the most part are good.

It was not far from the airport

Stayed in September 2023

We have problem checking in only because of miscommunication from booking.com,,, we’re waiting for compensation because we thought 5 pax can stay in one room as agreed upon prior to checking in but we end up getting another room which incurred unexpected expenses on our part.

All inclusive, exceptional staff, fantastic facilities great stay!

Stayed in August 2023

This wasn’t an all adult resort as advertised. The food was horrible and not a lot of choices to do anything.

I only stayed 2 days. I need a refund for the other three days I didn’t stay.

Stayed in August 2023

I love the beach and the pool

Stayed in August 2023

Nothing bad to add

The food

Stayed in August 2023

The beach is horrendous, we had stayed 5 minutes away at the riu republica and the beach was amazing there. Very little seaweed and no rocks vs the beach at hideaway that had horrible seaweed and tons of dangerous rocks.

Everything except the beach. Excellent food and drinks. Room was clean, big and bed comfortable. I would recommend this property to my friends and family. Top notch in every way. I will try another royalton soon hopefully with better beach.

Stayed in July 2023

need more activity at the only adult pool. stay till later open. the closed the pool too early for the only adult one

everything was perfect

Stayed in June 2023

It’s definitely not adults only, the food was very very horrible some places didn’t have bacon and the normal breakfast I’ll eat. The service wasn’t great you had to ask repeated for small things.

I like the fact the location was on the beach.

Stayed in April 2023

The fact that there were kids everywhere

The hotel was misleading we thought we were going to an adults only resort and there were kids everywhere

Stayed in August 2022

It’s supposed to be Adults only, but there’s another division of Royalton that allows kids in the same location sharing everything EXCEPT one small pool area.

The scenery

Stayed in March 2022

The noise from the music area, the doors slam very hard and some other guests which not respect after hours noices

Food excellent

Stayed in February 2022

Hey hey hey I went to punta Cana and will never go back. I enjoyed my time with my husband but I hated that our room service never came, our waiters never came back with our mimosas at breakfast, our restock beverages just were 2 beers a day, our swim out was cold, nightclub on resort was closed, staff didn’t appreciate our tips and last but not least they were always rushing us. Oh and they canceled our zip line too! Said that it wasn’t enough people that signed up so it would be a waste of transportation if 10 or more didn’t go. So I’m waiting for my refund! oh and my husband got really sick from his drink I went to Mexico same resort and loved it so much! Pic hideaway Royalton punta Cana

the resort was beautiful

Stayed in November 2021