Old facilities, not great decoration

Nice staff, welcoming

Stayed in March 2024

Pay attention to the reception staff

Location, cleanliness and restaurant

Stayed in April 2023

The Service from the perspnnal

The space of the Room and clean that was.

Stayed in March 2023

Pool is under repair

Good breakfast buffet, very clean, in front of the ocean

Stayed in March 2023

restaurant prices are very high

clean and comfortable

Stayed in February 2023

The sheraton is a very nice hotel in a great area of SD. The room was good , however not very new. The staff is very kind. Breakfast is fantastic. Great pool area , fitness area and outdoor bar.

Stayed in February 2023

clean, spacious room

Stayed in February 2023

Excelente

Stayed in March 2023

My wife and I had the pleasure of staying at the Sheraton Hotel in Santo Domingo in December 2022 and we had an absolutely wonderful experience. From the moment we arrived, we were impressed with the warm and welcoming atmosphere of the hotel. One person who made our stay even more memorable was Lizandro Vargas, a porter at the hotel. Lizandro went above and beyond to ensure that we had a fantastic time during our stay. He provided us with detailed information about the city, including tips on the best places to eat, shop, and explore. His recommendations were spot on, and we really appreciated his expertise and local knowledge. In addition to his helpfulness, Lizandro was incredibly friendly and personable. He greeted us with a smile every time we saw him, and he always took the time to ask how our day was going and if we needed anything. He made us feel like valued guests at the hotel, and we really appreciated his hospitality. Finally, the breakfast at the hotel was fantastic! There was a great selection of food, and everything was fresh and delicious. We looked forward to starting our day with a hearty breakfast, and it always exceeded our expectations. Overall, our stay at the Sheraton Hotel in Santo Domingo was fantastic, and Lizandro Vargas made it even more special. We highly recommend this hotel to anyone visiting Santo Domingo, and we are already looking forward to our next stay!

Stayed in December 2022

Could be less noice in the lobby at night Music to loud. also lunch and better restaurant at night

The room and the service

Stayed in February 2023

Rooms are good but getting a bit outdated. Lounge has good food but maybe some variety?

Location pool, free parking, pool area (private and you don’t have to walk all through the hotel) and Sunny!

Stayed in February 2023

bathroom outdated

breakfast, pool, size of room and view, friendly staff, cleanliness

Stayed in February 2023

Rooms are old

Breakfast

Stayed in February 2023

Nevertheless, there are some drawbacks: 1. the room which I had, possessed a door in between the rooms, and I could hear my neighbours. 2. the pool area is closed at 20:00 pm and by that I mean the whole second floor area around the pool, which is under the sky. I mean it was just 20:00 and these are the premises of the hotel, why am I not allowed just to walk around and talk on my phone there? Was the hotel really build that way and these rules planned from the beginning that the guests can not appreciate it’s only open area already at 20:00? I strongly advice you reconsider that. For example in Catalonia hotel nearby guests are allowed to be around the pool till very late and people do spend time around illuminated pool under the stars and sky, it is just beautiful. May be the ratings will boost after you reconsider your closing times of that area.

My stay in Sheraton Santo Domingo was wonderful 5star experience. Among pros was the greeting “Welcome to Sheraton!” upon arrival, which was nice and pleasant. The room was with the view on a magnificent sunset, and with a bathtub, which is excellent. The temperature in the shower was really hot, which is great as sometimes there are problems with that and easy to control! The sauna really was to the highest level with 100 degrees, which really also made my stay.

Stayed in December 2022

Check-in was not so great, the staff seemed annoyed and not so accommodating. Also the buffet breakfast was not as good as last year. The assortment of items was just ok. Not worth the money to me.

The hotel is very nice, room was spacious and clean. Housekeeping excellent. Enjoyed the bar in the evening.

Stayed in December 2022

I love the Sheraton Hotel, no matter what

I love the Sheraton Hotel, no matter what

Stayed in September 2022

the hotel is quite old, the bathrooms in the rooms are very small and bad. You also have a problem with the internet because if you don't use your phone you are immediately logged out automatically from the internet. the service in the hotel and the service this time was quite good, but the hotel certainly does not deserve the rating it has on booking

location

Stayed in September 2022

The store next of the bar did not have any staff.

Loved the breakfast. I was staying for a wedding that connected to the Renaissance Hotel, and the security team was super helpful in opening the connecting door for us, so that we would not have to be on the street and safety after the party the wedding night. Thank you!

Stayed in August 2022

the pool is in bad conditions

the breakfast was delicious and had a wide variety

Stayed in August 2022

need renovation, no hot water, poor a/c

Pool, location

Stayed in July 2022

Hotel is for business travellers, Not for families.

Parking and location

Stayed in June 2022

I didn’t expect to get charged for the minibar (I guess this won’t happen to me again). also everybody keeps telling us to be aware of thieves whenever we go outside in public. after this everything was perfect. Great trip

the staff was great! excellent service. keep it up guys I really felt like I was on a vacation the whole time

Stayed in June 2022

nothing

Room, staff and Casino was great

Stayed in May 2022

I like this Hotel I Will come back again

. I like the staff they are very helpful

Stayed in May 2022