Blvd. Zona Hotelera, Playa Juanillo Cap Cana, Dominican Republic, 23302, Cap Cana, 23302 Punta Cana, Dominican Republic
#4 of 132 hotels in Punta Cana
Guests' ChoiceBased on 154 hotel reviews
9.0Cleanliness
9.4
Comfort
9.5
Location
9.3
Facilities
9.4
Staff
9.3
Value for money
8.4
Free WiFi
8.9
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End of dialog contentReviewed: 25 July 2022
Manuel
United Stateswe had issues with our room (mini Friedge was changed twice until finally working - probably the first time the brought the same initial one as both had the light broken, reading light was broken and never repaired) and some staff from room service weren’t friendly at all - actually very rude… a hotel that is family friendly, should be able to accommodate a plate of fruits for a little baby… and deliver food in less than an hour during the day… also butler service is useless and the floor was super dirty everywhere (room and restaurant even when we were the first guests of the day)
facilities are great - hotel is fairly new
Stayed in July 2022
Reviewed: 10 July 2022
Tomas
ChileEl check in.
El water park.
Stayed in July 2022
Reviewed: 11 April 2022
Srinivas
United Statespools and water park were nice.
property is well maintained and clean.
Stayed in April 2022
Reviewed: 29 March 2022
Holly
United StatesSerious language barrier for non-Spanish speaking guests
The resort was exceptionally clean and beautiful!
Stayed in March 2022
Reviewed: 13 March 2022
Karilynn
United StatesThere was a very unpleasant smell in our room from day one until the day we left. After multiple attempts to clear the smell in the room, no success. We were told if we were not happy they would provide another room of equal value (master suite) or better on day two. Each day the manager and his team refused to provided different room stating they were resolving the smell in the current room. Needless to say, this was a very unpleasant experience and we will never be back to Hyatt Ziva Capa Cana.
Stayed in February 2022
Reviewed: 1 March 2022
Jazmin
PanamaNo entertainment, cost of premium very high compare to what was offer
Food and service
Stayed in February 2022
Reviewed: 19 July 2023
Anonymous
United StatesI’d have to say a sound check needs to be done before some of the shows. Two incidents on same night prevented shows from starting about 45 min off schedule
Cleanliness and welcoming
Stayed in July 2023
Reviewed: 3 June 2022
Anonymous
United StatesBed and pillows are not too comfortable. A courtesy hair wash and blow dry at the spa would be a great way to promote their other services. $70 is a little much.
cleanliness, amazing staff, good food, coffee spot (great fruit ice bars) bar in lobby so convenient. Santo, our “mayordomo” made our stay pleasant and smooth, Rafael helped with luggage and was so helpful. George in the Mercado, gave us an amazing service and staff too. Kids loved the water park.
Stayed in June 2022
Reviewed: 30 August 2021
Anonymous
United StatesThe food was hit or miss, the staff was too worried about upgrading rather than setting up our covid test, which ended up booked so we had to go off the resort to get it done. There is no need to get the club option, the perks are not really perks, you will be just fine with the normal check in. The beach close way too early and the music playing was very dull and non upbeat. The food by the pool is basically non existence and the staff just walks around bringing you drinks but no food, why not? Does it hurt to have chips and salsa, apparently so at this resort. Better food options on the adult only side.
Our swim up room, the Waterpark our bathroom and them setting up our excursions!!!
Stayed in August 2021
Reviewed: 2 July 2021
Anonymous
United StatesThe beach
Stayed in July 2021
Reviewed: 7 May 2024
Tatiana
United StatesThere are no comments available for this review
Stayed in May 2024
Reviewed: 20 April 2024
Manuel
United StatesThere are no comments available for this review
Stayed in January 2024
Reviewed: 12 April 2024
Zhenghao
ChinaThere are no comments available for this review
Stayed in April 2024
Reviewed: 2 April 2024
Aniekeme
United StatesThere are no comments available for this review
Stayed in April 2024
Reviewed: 29 March 2024
Jose
Dominican RepublicThere are no comments available for this review
Stayed in March 2024
Reviewed: 27 March 2024
Thalia
MexicoThere are no comments available for this review
Stayed in March 2024
Reviewed: 22 January 2024
Asad
United StatesThere are no comments available for this review
Stayed in January 2024
Reviewed: 21 January 2024
Jan
SwitzerlandThere are no comments available for this review
Stayed in January 2024
Reviewed: 6 January 2024
Jason
United StatesThere are no comments available for this review
Stayed in January 2024
Reviewed: 29 December 2023
Sahar
CanadaThere are no comments available for this review
Stayed in December 2023
Reviewed: 23 December 2023
Anuj
United StatesThere are no comments available for this review
Stayed in December 2023
Reviewed: 7 December 2023
Elizabeth
United StatesThere are no comments available for this review
Stayed in November 2023
Reviewed: 29 November 2023
Daniel
ColombiaThere are no comments available for this review
Stayed in November 2023
Reviewed: 14 November 2023
Mariam
United StatesThere are no comments available for this review
Stayed in October 2023
Reviewed: 11 October 2023
Amandeep
CanadaThere are no comments available for this review
Stayed in October 2023
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