I have four complaints. There was no screen door in the room. We neither of us like air conditioning. Because of mosquitos, we had to leave the door to the veranda shut. A screen door would have been really nice. The theater shows start at 9:30, and end at 11:00. That means it was very difficult to get to sleep until 11. It would be better to end at 10:00. The wifi in our room's verandah was fine. Go inside the room and it disappeared. That meant always having to use the verandah. This is 2024. There shouldn't be that kind of a problem. There was a lot of glass, plastic bottles, and junk on the north end of the beach past the next resort. Whenever it rained, there was junk in the water. Masks, bottles, plastic wrappers, sea weed. There was a lot of sea weed on the beach. It wasn't all cleaned up every day. Despite these things, we still recommend the hotel highly.

I liked just about everything about the place, except what I will list below. It was a very nice place, the staff was excellent, the beach didn't take forever to get to, the buffet was extremely excellent. We were very happy about everything, especially the quality of the food. We have been to the Dominican Republic three times previously, but this was the first time in Puerto Plata. The other place was a bit more upscale overall, but the buffet food was not as good overall as the Iberostar

Stayed in April 2024

The air conditioner on the room was broken my whole stay. The food need it more flavor or salt.

I like all the activities they offer

Stayed in April 2024

I’d skip the actual restaurants - they were subpar and the buffet had better food.

Quick drive from the airport, easy check-in, rooms were clean and kept cool, a lot of water stations for refills, plenty of pool and beach chairs so you don’t need to fight for one, clean beach and great buffet from breakfast/lunch/dinner. Calmer than Punta Cana and easy to relax.

Stayed in February 2024

Beach was always full of sea greens. One day beach was totally green. Resort is kind of small.

Iberostar is iberostar. Everything was very very good.

Stayed in January 2024

The rooms need some updating. There weren’t enough power outlets in our room. The food was not good but it’s what to expect at an all inclusive resort. The bartenders made the drinks very weak, again to be expected.

Beautiful grounds, beautiful beach and beautiful pool.

Stayed in February 2024

Room lighting is a bit dated , check in process was a bit long and information was not clear

Amenities and food

Stayed in January 2024

The only thing that I didn’t like on the resort was some of the experiences while on the beach. There were people who owned their own shops somewhere near or on the beach that were persistently attempting to sell you things. Even when you say no they would take a few minutes of just standing there and not walking away. This happened multiple times while being on the beach and it happened every day! Which definitely made it hard to relax and enjoy the beach. Also, no fault of the resort at all! But it was a red flag so we weren’t able to enjoy going in the ocean as much as we wanted to due to the lifeguards enforcing that people weren’t able to go in the water.

What I loved about the resort was how friendly everyone was! I felt safe being at the resort. It was a beautiful place. The resort was well kept and the views were amazing. There was so much room at this place. I loved the fact that the beach was only a few feet away from our hotel room. The price was amazing for everything that was included. There were so many options of breakfast and food! Our family definitely very much enjoyed the Japanese/hibachi. We ended up eating there 3 times during our stay there because the food was great and the experience was amazing! The pool was clean and well kept. Staff were constantly out cleaning things. There were so many great places to take pictures. The peacocks on the resort were cool to see! There are so many different thing and activities to participate in and keep you busy while staying on the resort.

Stayed in October 2023

Food was great

Stayed in December 2023

The food wasn’t that good

Friendly staff

Stayed in December 2023

It was raining a lot and it was a little bit hard to get around without getting wet. Parking was a little bit difficult as there was no spots left one day.

It was beautiful, the grounds were taken care of while. Pool was beautiful.

Stayed in October 2023

Beverage

The food and the entertainment options.

Stayed in October 2023

Personally I wasn't a big fan of the food quality even thought they hand a lot of options for everyone. Also, they could have more fun spaces for all ages were people can recreate during day and night.

The beach was great and the rooms are vey big and comfortable. It has some nice spaces and the staff is super friendly, specially the cleaning ladies. It also very easy to get there for tourist since its near the airport.

Stayed in July 2023

Too much people and the same time!!

Beautiful hotel

Stayed in August 2023

Not the room I was expecting

Conviniently located

Stayed in July 2023

Air conditioner was low. The check-in process was very long. Waited over an hour to check-in without a cold Beverage.

Clean and efficient

Stayed in July 2023

The beach could use some cleaning it’s not well kept, overall a very good stay regardless.

Nice vibes all around friendly staff beautiful hotel.

Stayed in August 2023

Juice fruit desert

Staffs

Stayed in August 2023

The beach water was full of seaweed. The water looks great at the surface, but when you go into it, it was full of seaweed. We did not see many people going into the water.

All-inclusive menus, servers, atmosphere, shows, outside the beach water, and activities. On our first night, they have a beach party with fire, music, drinks, a live show, etc. It was great.

Stayed in July 2023

Beach need to be clean and at reception they ask for passport, didn't know I needed it you said bring ID, be more specific.

Food

Stayed in July 2023

I found the room central air interesting, room wasn’t as cool as it could be and I know I don’t have control of the light and the switch but it was a bit confusing. Would had liked more lights and brighter in the room.

I enjoyed the food, the pool, workers were very helpful and welcoming/ accommodating

Stayed in July 2023

The shows

The food

Stayed in July 2023

Guests hanging clothes and towels over the balcony.

Very well manicured!

Stayed in June 2023

Everything, except the check in, it was horrible. Got to the resort at 1:30 pm and didn't get my room until 5:30 pm after switching rooms 3 times.

Everything, except the check in, it was horrible. Got to the resort at 1:30 pm and didn't get my room until 5:30 pm after switching rooms 3 times.

Stayed in June 2023

I didn't like that the AC broke down and it took forever to get it fixed.

I liked everything.

Stayed in June 2023