we struggled a bit with the wifi sometimes and would be great if we find at least a basic coctail list in the bars

The Facilities are nice, the beach is beautiful compared with the other hotels in the neighbourhood. The staff is very nice even if not everybody speak in english

Stayed in January 2024

Internet service was absoluty bed and under acceptation, thats why we give just 9 points

Te entire resort was very nice, staff and all service person were very helpful and nice. Butler jose helped a lot for us and Capuccino and Gasolina at the pool did an amazing job! Thank you so much! We will recommend for our friends to come here! Hopefully the internet service will be better i the future!

Stayed in January 2024

Internet service was absoluty bed and under acceptation, thats why we give just 9 points

Te entire resort was very nice, staff and all service person were very helpful and nice. Butler jose helped a lot for us and Capuccino and Gasolina at the pool did an amazing job! Thank you so much! We will recommend for our friends to come here! Hopefully the internet service will be better i the future!

Stayed in January 2024

Internet service was absoluty bed and under acceptation, thats why we give just 9 points

Te entire resort was very nice, staff and all service person were very helpful and nice. Butler jose helped a lot for us and Capuccino and Gasolina at the pool did an amazing job! Thank you so much! We will recommend for our friends to come here! Hopefully the internet service will be better i the future!

Stayed in January 2024

sevicios y personal

Stayed in January 2024

too little inclusive events

room service

Stayed in January 2024

No elevator!!! That's needs to be noted.

Clean and quiet. Food was decent. Room service was nice.

Stayed in November 2023

Breakfast was done being served a little too early. Took a long time to get drinks at the buffet. Food could have been seasoned more

Staff was very friendly. Staff were always available to help. Plenty of activities to do while on the premises.

Stayed in January 2024

the food in the main restaurant is not great, mainly the desserts, they basically have all the same taste the beach bar has a long line, they should have moore people there the premium does not woth the money, it is a smart choice to go for the regular stay it was supposed to have a buttler but he never showed up

room was great, staff was kind, beach was clean, thematic restaurants are good

Stayed in January 2024

wifi

everything

Stayed in January 2024

The beds weren't too comfy overall and the buldings did not have elevators. Both of these tended to add some fatigue and exhaustion given the fact that we were waling a LOT on the property. The kids area / playgroup faciltiies on the campus were inadequate and hence our 8 year old did not get to interact with kids or do kid stuff in a dedicated space. WOuld help if this is improved since this is a family friendly establishment

Fantastic location, staff, food and hopitality overall. Very polite and courteous staff made all the difference really. They do a great job of always keeping a smile on their face and accommodating whatever is possible. The property while bein a bit old is superbly clean and maintained well. The food options in all restaurants including the Open Sea international buffet try to accommodate all cultures and cuisines as much as possible. Good job by their management and staff overall.

Stayed in December 2023

some of the restuarant locations were not available and during our seven night stay we were only able to try TWO out of the SEVEN locations they have. we mostly ordered room service which was the same food every night. sandwiches and chicken fingers. When i called into room service they never answered. the wifi wasnt at its best and at times it would fall , we would be left without any reception to order food or make reservations.

The location was very great, at times the service was also great. the premium breakfast buffet was really good.

Stayed in January 2024

na

Stayed in January 2024

it was all fine exeded my expectations

Stayed in January 2024

nothing

Food, staff and rooms

Stayed in January 2024

very clean resort. jose is the best

Stayed in January 2024

Not so much ‘didn’t like’ but just a bit inconvenient sometimes. In the restaurants, your drinks were always served by the waiting staff including coffee in the morning. When they were busy it could take a while to get drinks initially and then for top ups you had to keep flagging them down. Never quite understood why there were no coffee stations at breakfast!

Lovely resort. Well laid out. Plenty of restaurants and there did not appear to be a limit to how many times you could book them. Large buffet restaurant, always seats available. Food was good and varied especially if you mixed it up with the a la carte ones. Pools were great, never seemed crowded. Beach bar on premium beach sometimes had a bit of a queue but nothing to really worry about. Bar staff very generous with measures. No cocktail menu as such in the smaller bars but you just needed to tell them what to make and they did! Happy to serve drinks in your own glass/tankard. Room immaculate, cleaned everyday. Entertainment team worked relentlessly and plenty of things on offer but you never felt pressured to join in.

Stayed in December 2023

The best restaurants require reservation. The day we arrived, all restaurants were already full, so we had to ask an employee in order to get one reservation for the last day.

It´s a very good experience. It´s close to the beach. The food is good. There are a lot of bars to drink at.

Stayed in December 2023

the dinner al carte was a terrible experience.. it was served 1h later and the food was overcooked and partially cold.. the place is not even worth to mention.. like in attic, don´t recommend it at all.. no choise in cart, no wines choice..

the area was nice and the stuff was very helpful, a bit slow but probably this is the warm places style.. the place is worth recommending, we like the stay overall

Stayed in December 2023

labels for wat was in the buffet food

the sit down dinners

Stayed in December 2023

nothing

place is very nice and staff is very nice as well. Loved the beach and is very well located with good service

Stayed in December 2023

the food was not that good and the jacuzzi tub did not work and the water was cold

I loved the beach and the staff

Stayed in December 2023

The initial room, but we changed it and the second one was just perfect. The check in receptionist (Carlos) was trying to obtain some benefits from us, but the rest of the staff was very welcoming and friendly.

Everything was perfect.

Stayed in December 2023

WE HAVE DOWÑGRADED ROOM FOR THA FIRST NIGHT. IT WAS HARD TO ARRANGE IT WIHT THE HOTEL FRONT DESK AND MANAGER AND I NEEDED TO COMUNICATE WITH BOOKING TO FIX THE PROBLEM.

THE BEACH IS PERVECT, ROOMS ARE CLEAN, DINNER IN THE RESTORANTS IS GOOD. JOSE IS VERY GOOD BUTLER.

Stayed in December 2023

.

.

Stayed in December 2023