Cockroach infestation, broken air conditioner, no elevators, very dark at night/no lighting, poor customer service, no cleaning of the apartment, and food at restaurant was horrible! Been coming to DR for 17 years….Worst stay EVER!!!

Location

Stayed in April 2024

Tv was not working

Loved the spacious apartment and also the infinity pool overlooking the ocean.

Stayed in March 2024

Bathrooms smelled, cockroaches, only cleaned the room once in a week, one sink in master bedroom didn't work, showers were rusty, and no one asked how was my stay. At the end I asked to have a taxi to pick me up @8pm and they forgot I almost missed my flight home.

This trip was worst than the first time I stayed. I like the pools, the view, security, spacious rooms.

Stayed in March 2024

On arrival, we were told that we had been upgraded. The apartment we were allocated was a three bedroom unit, giving us two extra bedrooms which we did not need. The apartment was dark and dull with many things not working properly, including toilets and showers. There was also a key missing for the back door which would have given us access to the garden, pool and their semi-private beach more easily. We asked for the key a few times but it never appeared. We were hassled by some Timeshare or similar sales people even after we told them we were not interested. We found this to be annoying and intrusive. The electricity was an additional charge, the cost of which we found expensive. At checkout we waited for them to check the apartment and confirm all was in order. We were told all was good and that the damage deposit would be refunded within 2-3 days. This did not happen despite us contacting them several times via Booking. They did not reply to any of our messages so to this date we don't know what made them think they could just keep our money. Only after numerous calls to Booking Customer Service over a period of six weeks, Booking refunded our money. We toured the Dominican Republic for two weeks and this was by far the worst property we stayed in. Be careful if choosing to stay here, there are better options.

Good location for the town and Sosua beach, and their semi-private beach was good, clean and quiet.

Stayed in December 2023

The AC didn’t work in this room this is the second I have stay here in the last 3 weeks same thing no AC

Stayed in February 2024

Nothing working on that place

Nothing

Stayed in January 2024

Nothing

Everything

Stayed in January 2024

Da nada

Everything was awesome?

Stayed in December 2023

All the drawers and cupboards had a bad odour so we were unable to use them as did the water dispenser. There were a lot of mosquitoes in the apartment when we arrived.

Large and bright apartment.

Stayed in December 2023

There was literally nothing to note of compromise.

Everything! This flat is huge! Like three large rooms all en suite, huge balconies, living room / dining room / kitchen areas was comfortable. High ceilings, internet worked fine, washing machine worked well as well. Also really liked the area of the complex and the infinity pool was probably the best part overlooking the sea. You also have private beach access. Also special shout out to Roberto and Jessie for being so attentive and provided the best customer service 💯

Stayed in November 2023

Is not been maintained properly. Water fused not working. Mold and rust buildup excessively. Ac unit leaking water. The kitchen is not complete with all necessary things.

The location is great.

Stayed in September 2023

No

Privacy Respect from staff Professional service

Stayed in September 2023

N/A

Beautiful, friendly staff

Stayed in September 2023

The 3 AC units and Dryer in the property didn't work and it was too late to get them fixed since i was only there for one night. No big screen Tv and only one TV in one room

The view and location

Stayed in September 2023

When we got to the place, we didn't have our apartment ready, and my family was split into two apartment with out A/C in the heat of the Caribbean..

The ocean water perfect

Stayed in July 2023

Booking's information about the number of beds per room is not real. I chose a 2-bedroom apartment with a room with a queen bed and another room with two beds, one full and one twin. When I arrive at the apartment, I see two rooms, each with one bed. They told me that I should have made an additional observation on the reservation. I told them no, that the reservation on Booking was very explicit, and I had chosen the room I needed with the correct description. The decoration that the Booking shows is not real; the apartment is very deficient, the decoration is old, and it does not correspond at all with the photos. The kitchen has very few utensils; for example, there was no one to make scrambled eggs. The air conditioning did not cool well; it was deficient. After a lot of talking with the staff, they changed my apartment to a less bad one. At least this one had the distribution of beds as requested in the reservation, but the decoration must be remodeled. What bothered me the most is that before paying for the apartment, they don't tell you that they are going to charge you for the amount of electricity you consume during your stay; they tell you that after the apartment is confirmed. I wanted to cancel, but it was not possible; they would bill me for the total amount of the reservation.

I liked the pool and beach area. The complex is a good size with lots of trees. The bathrooms had plenty of water and were clean.

Stayed in July 2023

We paid full price for the resort and didn't appreciate being exposed to a sales call to buy a unit.

We didn't participate in the breakfast. The staff was confused about our free breakfast and wanted to immediately start a tour and sales pitch for the property.

Stayed in July 2023

The extra charge for the electricity was very high. They charge you the value of a full month when I was there only two days & I was out of the apartment the entire days. I was there only at night time.

excellent view

Stayed in June 2023

Not a place I can recommend

Stayed in June 2023

Not one thing

Everything, location, service, security , the private beach

Stayed in May 2023

Cannot think of anything.

We loved services and the people!!

Stayed in May 2023

They have not paid the deposit back into my account

Stayed in May 2023

An extra tv in at least 1 bedroom

Outstanding Job. Vacation was very entertaining and the beach was absolutely beautiful. The Sun rise and sunsets are post card material.

Stayed in April 2023

I was there for only one night and was charged $18.15 for electricity which I think is ridiculous because we weren’t in the apartment the entire day.

Stayed in April 2023