I wish the pool stayed open later,

Stayed in May 2024

Food was ok restauquality could be a little better Day bar staff nice however slow at times maybe another bar person need as well a poolside server. I had better service at breathless

Stayed in May 2024

The eggs in the buffet wear watered down, and think can be fixed if the cheese wasn’t mixed in it.

The rooms were clean , a customer service was spectacular.

Stayed in May 2024

The fact the pool close at 6pm

Everything from the room to the food. The beach was underwhelming but that is out of their control

Stayed in May 2024

I don’t think this is the property issue but we have terrible AC in our room. Everything was wet so the AC doesn’t dry the air at all. Not comfortable and the staff couldn’t fix it.

Nice location, friendly staff nothing wrong with property. We were there before but this time we booked swimup room. It was great to have private lounge chairs and pool access from the room.

Stayed in May 2024

Would like to see more activities in the evening besides the theater.

Clean, availability of chairs on beach and pool area. Variety of food

Stayed in April 2024

Our butler was amazing. Made all the dinner reservations and transportation for shopping as well as airport.

Stayed in May 2024

I didn't like the unorganized check in was.. it took hours for my room to be ready and I had to wait around

I loved how well cleaned my room was and how the ac was ice cold!

Stayed in May 2024

I wish you could make reservations for a large group in advance of your stay. We were traveling with a group and couldn't get reservations as a group no matter what night or time we tried. I also wish there was a way to make the bathroom area more private. The tub is set up in a romantic way but there should be a curtain or other way to add privacy for the times when you want more.

The room was very nice. We enjoyed the food and drinks. The location was beautiful. We would recommend it to our friends or family if they were looking for a place to stay in Punta Cana.

Stayed in March 2024

The food is meh. My husband ended up getting food poisoning. Le Gourmet for colonial club members took an hour to come out, and the food was cold. Our rooms air conditioning was mediocre. The vendors on the beach are quite bothersome.

Pools are nice and the beach is beautiful. The workers are super nice and always smiling. The grounds are beautiful. The rooms are spacious, except for the bathrooms.

Stayed in April 2024

Unfortunately, my husband and I lost a lot of sleep due to thin walls (you can hear everything outside).It was very noisy and loud outside late at night. Check-in took forever even though we did a E check in. Food was mediocre, overall it was a hit or miss. Lastly, the vendors trying to sell stuff to you while trying to enjoy the beach was insane and non stop. That made it hard to enjoy the beach and relax.

The beach was beautiful and clean. The staff made sure you were well taken care of. They offered you drinks anywhere and everywhere! Housekeeping was wonderful and came when requested.

Stayed in April 2024

Handicapped room not available on first day despite written confirmation. Room needs update and better cleaning which is not consistent. Sun beds are left with towels on them by the pool and on the beach for hours. This needs addressing. A ramp should be installed on the beach as it is otherwise difficult to access for disabled. When contacting reception over the phone, they sometimes fail to address requests. Restaurants which don't need booking are already max capacity 5 min after opening. I can only gather some tourists 'book' them unofficially.

Smiley and kind staff, some exceptional. Large rooms and huge swimming pool. Lots of bars, never crowded. Live music every evening and entertainment team always top. Restaurant buffet is very efficient. Big thank you to Marisol. She's been very kind to us.

Stayed in April 2024

The food was not the best

Pool Beach and staff serving but the beach

Stayed in March 2024

Getting overcharged. I paid for 3 people somehow. I should have paid for 1 adult and 1 child. Hotel blames Bookings and vice versa. You've treated me well in the past but will use other services going forward due to overcharge. I'm disappointed in the charge process

View, hotel, animation staff, marine staff

Stayed in March 2024

Beach, Food options

Stayed in February 2024

They charge for room service after at night. They also got my order wrong.

It was well kept.

Stayed in February 2024

Loud latin music

Beautiful landscaping.

Stayed in March 2024

Check in process for the colonial club members could have been better.

I loved the layout of the resort. I loved how walkable and convenient the everything was. The staff was very nice except for a few exceptions. I loved the food, they cook very well there and I enjoyed the food immensely. The Butler service was great and it was helpful having my butler Yoel who was awesome. I would recommend being in the colonial club because of the convenience of having a butler and for the proximity to the beach. The animation team were fun and did a good job with the evening entertainment.

Stayed in March 2024

The food was good not great

Swim up room, amenities, butler Reinaldo was outstanding

Stayed in March 2024

AIR CONDITIONING IN ROOM WAS SUBPAR. Rooms getting warn looking.

All the wait staff were extremely attentive. We sat by the pool and Louisa was fantastic - always there when we wanted another drink! Food was good.

Stayed in February 2024

The food at the buffet was always warm. I like my hot.

Very clean, and the entertainment staff were awesome!

Stayed in February 2024

Breakfast and dinner at the Supreme Buffet Restaurant were great, lots of variety. Staff is extremely friendly and attentive. At breakfast on the last day of my stay one of the waitresses brought a hibiscus and inserted it in my fiance's hair.......beautiful. Service at the other restaurants was great as well. The attendants at the lobby bar were great and kept us going throughout our stay. Rooms and premises in general are very well maintained.

Stayed in February 2024

Not very sustainable - all water was just in small plastic bottles

Beautiful setting and loved the massive pool. Good food. Clean spacious rooms. Good beach/pool/evening activities

Stayed in February 2024

Some staff quite rude. Food wasnt always good. No face towels.

Poolside. Grounds were beautiful

Stayed in January 2024