Check-in and ac in rooms, our butler compared to others

Variety in dining and pools

Stayed in August 2023

The tiles in toilet it was like a work that wasn’t finished yet.

Our Butler Bolivar was super. Kids had fun at the pool. Anamaria our housekeeping made us room everyday special. Breakfast buffet staff very good service Jonathan Casilla and crew

Stayed in September 2023

This was our fourh time at Majestic, the first one in Mirage. And it was amazing, just like the others in Elegance. Everything works, the services, the bedroom, the food, beverages, drinks, the staff. Wow, what can I say about the staff? All that kindness, the smiles. They're ALL fantastic. But I like to give a really really special thanks to Joanna, Elvira and Gustavo from the pool bar. And an even more special thanks to Rafael, that works on that same pool bar. What a man!! You all made our time so mucho better. Counting days to go back to this paradise!

Stayed in August 2023

Nothing

It was clean. Nice service

Stayed in September 2023

Room clean, beach, staff

Stayed in August 2023

Layout of the suite has very little privacy. Resort is stingy with towels in room and for the pool, especially with how warm and humid it can get. Food whilst good, we're a bit small for entrees ar resturants. Hours for pools are odd and seem to close early.

The property and beach were very clean and it never once felt crowded. The butler service was very responsive and very understanding with any request. The food was always of good quality (except the lobster), buffets had a good rotation of foods and selection of different foods. Beds and pillows were comfortable.

Stayed in September 2023

Kids only and adults only. On the Majestic Mirages property you have kids only sections- pool,lounge and beach areas, as well as Adults only pool, lounge, bar and beach areas. We had 2 occasions where we were told to leave the adults only section of beach, it so happened that the adults only section was the only clean/clear and more shallow section of beach that day. Another occasion was when my wife and I had to have our bracelets ( key cards to enter your room ) reset. We went to the adult only lounge ( there was no one in there except the receptionist) and we were told the kids couldn't be in there, so where had to walk a to another lounge and get the bracelets reprogrammed. What I'm trying to get at is why are adults with no children allowed in the family areas but families with children are not allowed in the adults only section.

Overall the Majestic Mirage was amazing. There are 7 restaurants located on the property all of which are great. The service is very good. Our butler Melvin made sure our stay was memorable and would send us a daily schedule of activities/shows going on throughout the resort. The entertainment team led by Orlando were awesome. Whether it be group yoga/exercise by the pool/ beach or the various shows they put on throughout the day. There is a kids club where you can bring your younger children. They also have daily activities at the kids club which include lots of arts and crafts, making pizza, dance parties, and a small water park with water slides. You also have a baby sitter option to drop off your younger children younger than 5 at an additional fee. Maria and the girls @ kids club truly were amazing and kept all the kids beyond entertained. There is a family pool and an adult only section both include poolside bars. We had a family suite and it had more than enough space for my family of 5. We had the pool view and it came a private balcony some patio furniture and a hot tub. The master bedroom comes with a walk in closet and a separate stand up shower and his and her sinks. The main common areas are ELEGANT! The set up, decorations and ambience truly are amazing!

Stayed in September 2023

Excelente

Yesssss

Stayed in September 2023

Everything was good

The breakfast was really good and diversified always fresh fruit and good

Stayed in September 2023

We had a awesome time.

Stayed in September 2023

There was a mix up with our room at check in. The reservations for restaurants took a long time, even though the restaurants were mostly empty upon arrival.

The resort was clean and well kept, and staff were very friendly. We enjoyed the food and activities. There was a mix up with our room, but it was remedied by our butler, Alan. We really enjoyed the spa, including the massages. I discuss the resort in depth in my Better Travel With Food blog.

Stayed in August 2023

The food definitely could have been better for the amount we paid. There was some staff, mostly the female staff in the lobby bar, the sports bar and any other bar that weren't quite as friendly as all the other staff. Most of the male staff were amazing and so helpful but I didn't get the same energy from half of the female staff.

The bed was super soft! The property was absolutely beautiful and the entertainment staff were fun, friendly and memorable.

Stayed in September 2023

I saw so many flies on the foods at the Seaside buffet all the time. It was only for that particular restaurant and the rest of them were clean and nice. I wish they had some lids on the food stands so that we do not eat the foods where the flies sat. The food did not taste great. I wish the hotel hire some good chefs and let them teach the rest of staffs to improve the food quality. It was way better than the other resorts.

My butler, Francisco's service was outstanding. He go out of the way to find my lost Sunglasses which the bartender of the sports bar left it to the office. He was there whenever we needed. We did not have to search internet or wait for a long time to get information to be connected to the hotel front desk.

Stayed in August 2023

I liked everything 

The property and the decor was beautiful 

Stayed in August 2023

Few repairs needed to be made to our room

Everything looks just like the pictures everyone is super nice and happy to help you with anything

Stayed in August 2023

N/A

Extremely beautiful resort!!

Stayed in August 2023

Everything was great

Everything was awesome, starting from check in with our personal room attendant Jenny. Then, to the comfort and clean room. I can't forget our favorite bartenders Jerry in the main lobby. Willie near the Japanese restaurant and Omar in the adult selection of the hotel building 7. Great entertainment and food. Will be returning.

Stayed in August 2023

Room service takes about 45-1hr. Typical time I presume but the resort is HUGE so when you get the food it's cold. Probably because there are so many requests to fill. Maybe think about microwaves for the rooms. Also, the toilets never fully flush on the first or second sometimes third try lol! None of this is a game changer though as we'd still return and recommend the resort.

We stayed at the Majestic Mirage and everyone was soooo very nice! However, the absolute best part of our trip was our Butler. Mr. Jean Claude! He was an absolute pleasure! He was attentive to all of our needs from the moment we were introduced up until this morning with a message to us asking how our flight home went. Mr. Jean Claude awent out of his way to make sure our 25th anniversary trip was pleasant. We knew exactly what time and location events were each day as he sent us a message each morning. He checked on us throughout the day and evening to see how he may be of assistance. He got us an iron and table when we needed one. He got ice buckets to our room because the ice machine are being replaced. We had a welcome bottle of wine and then another free bottle of premium liquor. We also received a beautifully decorated room and bottle of wine for our anniversary. Mr. Jean Claude also made dinner reservations at the wonderful Hibachi restaurant for our anniversary day. Mr. Jean Claude answered every question we may have had with quick responses. Again Mr. Jean Claude is an absolute pleasure and he goes out of his way to ensure you have a great experience and you are well informed. I recommend you ask for him as your Butler! He is sure to delight and deliver! And I pray you give him raise and we'll deserved vacation 😊😁 Okay now the resort is beautiful! I am not sure why some ppl gave bad reviews. It has so many places to eat and relax. The pools have many Bali beds and loungers available. We learned later into our trip there's an adult pool area more relaxing and plentiful with space. Nevermind that though! Our Private rooftop with jacuzzi was a hit for us! (We also had a balcony) It was absolutely beautiful at night to relax on the rooftop there as the mood was wonderful. Take a bluetooth speaker with you and set your own music mood as we did!

Stayed in August 2023

No authentic Dominican food.

Everything! The entire staff was exemplary( I want to highlight Anneurys Reyes Martinez, Jose Jacobs and Rosa). The resort was beautiful and the restaurant food was delicious. The desserts all over were delightful. The Scenary was amazing, the comfort was excellent. Overall a magnificent experience.

Stayed in August 2023

Nothing

Mainly the staff, from the reception, the lady who welcomed us, then our butler Candio... we love him, he helped us with everything and he was always willing to give more to make us feel comfortable. Then in the restaurants the wonderful staff! especially William the Sommelier from the Argentino restaurant, a Venezuelan boy who was kind enough to search other restaurants for fried plantains for me😊. The ladies of the Italian restaurant, who also did the impossible to make room to get a table and serve us on my birthday ❤️. The guys from the fun staff, who are in charge of entertaining the guests, dancing Zumba, aerobics, etc! These details make your stay great and unforgettable and the Hotel is beautiful!!!

Stayed in August 2023

More shops

The views. The beach. The food and drinks and the entertainment.

Stayed in August 2023

Our stay was amazing. The concierge Raul was the best there is. He helped us just as much or even more than our butler. The hospitality was 100. Our meals will be so memorable with such attention to detail with great waiters like Sanchez and Confesor. Thanks to housekeeping our room was spotless everyday. Thank you all so much for a spectacular and memorable birthday and anniversary.

Stayed in August 2023

I didn’t like the smell of my room. It smelled like humidity, they should’ve aired it out.

It is a beautiful property. Everything is nice and clean. The staff is very attentive and friendly.

Stayed in August 2023

My only complaint is that I asked for queen beds in room and got to 2 tiny twin beds for for 6’4 and 6’1 sons. The room was immaculate. Was just hoping for 2 queens instead of a king and 2 super small beds.

It was a very well kept property! It was like paradise , accommodations were perfect and staff was exceptional. Felt comfortable! Food was good and drinks were delicious! French restaurant was super good as well the Italian. Steak house was solid, just slow service! Bartenders were on point!! Made everything to perfection! House special drink was out of this world! Also the strawberry daiquiri was excellent! Victor the butler was super awesome! Heavily recommend him! He was the nicest most caring butler and took care of everything you needed! Hands down the best part of our experience was Victor the butler!

Stayed in August 2023

The check in is terribly slow.

Food was good, especially the a la carte restaurants. The buffets were okay.

Stayed in July 2023