Playas Uvero Alto km 275, Uvero Alto, 23301 Punta Cana, Dominican Republic
#32 of 132 hotels in Punta Cana
Guests' ChoiceBased on 249 hotel reviews
8.3Cleanliness
8.9
Comfort
9.0
Location
8.6
Facilities
8.8
Staff
8.7
Value for money
8.2
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 May 2024
Kimberly
United StatesThe food was like a cruise. The menu didn't change much. It was not the best tasting food
The location was great!. It's about 44 mins from the airport. The premium rooms very spacious.. I definitely go back.
Stayed in May 2024
Reviewed: 25 April 2024
Jana
United StatesI did travel with some friends who had problems with their rooms unfortunately. It got resolved the next day.
The property was beautiful! We were welcomed by staff. Driven around to the preferred club as I had booked a preferred room. Got a drink. Had snacks. Preferred club was great.
Stayed in April 2024
Reviewed: 14 April 2024
Betty
United StatesThe location was very remote off a dark lit road with too many speed bumps that even when driven slowly could cause damage to most cars or scooters. Trucks or large SUVs would do better over those high speed bumps. My family and I didn't enjoy all the tiny ants living around bathroom sink and kitchenette area near coffee machine. I didn't like how dirty the floors were when we first checked into our room. It wasn't until the following days that housekeeping mopped the dirty floors clean. The toilet room door was stained and needed a good scrubbing. Please scrub the doors and floors clean.
I did like the robes, slippers, beverages, bottled water, fruit, chocolates left in the room for us to enjoy. I enjoyed having room service with no additional charge as it was all-inclusive. Lots of activities available near the pools, tons of food options, great latin and american music and beautiful beach to enjoy.
Stayed in April 2024
Reviewed: 6 March 2024
Dames
United StatesThe rooms need better sound proofing. The various fruit juices were watered down. The door to my room was difficult to open and close.
Very clean, workers were very accommodating and friendly.
Stayed in March 2024
Reviewed: 5 March 2024
Abbas
CanadaEvent planning does not meet expectations. We traveled for a birthday and signed up for the most expensive birthday package. We ended up calling our personal butler multiple times to get a proper birthday cake and some balloons that were promised. One would expect the hotel to do a better job of making people happy for their events.
Beautiful spot with decent facilities like pool and restaurants. The private pool in the room was great and it was close to the main exclusive pool and bar. The service at the pool area and restaurants is good.
Stayed in March 2024
Reviewed: 29 February 2024
Tiffany
United StatesThe food was basic especially the buffet. Not enough choices for vegans. The drinks were watered down.
The scenery, activities, and customer service were amazing.
Stayed in February 2024
Reviewed: 15 February 2024
Elliot
United StatesBroken furniture
Location and inclusion
Stayed in February 2024
Reviewed: 24 January 2024
Roberto
ArgentinaThe food at the main cafe and restaurant could be better - at least in other dreams hotels we have visited was better. Some of the other restaurants were excellent, though
Very good facilities. Our Booking concierge, Joel, was excellent, always ready to help, immediate response. The beach personnel was also very good - kudos to Feliciano at the beach bar, and Vida, at the towel station. The personnel at some of the restaurants was not always super friendly (many were very friendly) but they seemed overworked and under a lot of stress. But they were always correct.
Stayed in January 2024
Reviewed: 16 January 2024
Joymarie1
United States1.We were not informed about the the "towel rule" over a Breathless and were not treated kind when we asked for towels 2. We only saw and heard from our concierge on the first and last day, he never checked in on us for anything, quite disappointing. 3.Wish they were true pickleball courts to accommodate guests
I wish we had a better view
Stayed in January 2024
Reviewed: 5 January 2024
Jill
United StatesBeach had some small pieces of trash and evening shows/entertainment started too late for my kids.
Very family friendly, staff was so nice, lots to do, and nice big rooms
Stayed in December 2023
Reviewed: 29 December 2023
Robert
United States????
Excellent great variety
Stayed in December 2023
Reviewed: 13 December 2023
Simone
United StatesThe layout. I wish the eating area was more in the middle of the property. We struggled to get to breakfast the first day. Also, the pull out mattress in our room needed to be replaced, don’t even try to clean it.
The staff was super friendly and helpful. Also, the resort is beautiful!
Stayed in December 2023
Reviewed: 2 October 2023
Sunika
United StatesRooms needed updating, furniture were damage and the hot tube rusting just a bit outdated, room had a moldy smell.
Well kept, clean, staff was very friendly and good service. Overall 9 out of 10, we have a really nice time there.
Stayed in September 2023
Reviewed: 27 August 2023
Vicky
United StatesThe bathroom wasn’t cleaned and also the napkins that was used wasn’t replaced,I had to called maintenance to fix the closet and the sliding door didn’t work
The pools were great music the entertainment was also great
Stayed in August 2023
Reviewed: 22 August 2023
Leondra
United StatesThe food
Aesthetically pleasing
Stayed in August 2023
Reviewed: 21 August 2023
Yesica
Dominican RepublicLa atencion del personal La comida
Stayed in August 2023
Reviewed: 29 July 2023
Foreveryoung2020
United StatesFood for breakfast buffet was different. Not very many American options. Milk was warm
Everything was clean and beautiful. The staff was amazing and very polite and willing to help. There were great restaurants.
Stayed in July 2023
Reviewed: 10 July 2023
Jasmine
United StatesThe food stations close early at 11pm And if they had a snack one that was open late it was limited, could had more stuff like chips, pizza, tacos , other food options. I was also at breathless side for it to be adult only the entertainment was limited. More r n b music, pool party was not entertained , should be music playing all day & better fun options for adult only spot
I like the set up & scenery of dreams also the food was good Different variety of foods And my room was very spacious and comfortable
Stayed in July 2023
Reviewed: 2 June 2023
Keith
United StatesI couldnt use atm to get dollars
Everything
Stayed in May 2023
Reviewed: 26 April 2023
Kozak
United Statescheck-in process was horrible. We got there at noon and our room wasn’t ready until after 3, but nowhere said that check in was at 3 or later, so we just sat in the lobby unable to enjoy our first day. The food also was pretty bad. A lot of the meat at the special restaurants was undercooked, and the buffet was hit or miss. On the beach, there was a lot of vendors that kept harassing you to buy massages, pictures with iguanas/parrots and other goods, instead of respecting your time to leave you alone.
close to beach, AC worked well.
Stayed in April 2023
Reviewed: 6 April 2023
Ruben
United Statesthe food
the property was beautiful and well maintained.
Stayed in March 2023
Reviewed: 29 March 2023
Champagne
United StatesOnly had one spot for breakfast
Loved the beds. Food and beach
Stayed in March 2023
Reviewed: 27 March 2023
Guillermo
United StatesDrinks were for the most part bottom shelf and even the premium/preferred package didn't get us top shelf liquor. Best scotch you could get was regular Buchannan's. Not thrilled with the bar....have seen much better. Food was good but not great. It was a hit and miss. For the most part the only option for breakfast and lunch was the buffet (aside from a few beach spots with burgers and hot dogs but nothing really good). At the buffet a few plates were really good but some others were not good at all. Food I would rate a 7/10. The best food I got at the Steakhouse.
I liked the service and the facilities. Everything was very nice and the concierge was Excellent.
Stayed in March 2023
Reviewed: 2 March 2023
Michelle
United StatesThe jacuzzi was out side (not privacy) and the house keeping service could be better.
Stayed in March 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content