Room was dirty when we checked in. Lots of hairs all over the place. We had to complain to get the room cleaned properly.

Awesome for the kids. Good renewed rooms.

Stayed in August 2023

Food was not good at all. My whole family got sick.

Cleanliness and staff

Stayed in August 2023

What I did like was the FOOD! VERY SALTY AND ONE WAY! FOOD! second, the outing with their company qas not good. u will be on a bus for almost 3 hours picking people at the other hotels by the time u reach the place. u are very tired! I was with my kids and it's was had for them! We took the trip to SAONA and it was a very bad experience for us! If you have young kids, don't do that! Apart from that the hotel is very clean and beautiful 😍

The place is nice and clean, workers ok!

Stayed in June 2023

We didn't like the food choices! The buffet food was better than the al a carte, but that was still mediocre compared to other ALL INCLUSIVES we have stayed at in DR. The entertainment for both adults and kids was severely lacking. Thank God for the pools and mini water park, but some ppl (including my son) got sick from the chlorine or something within the pool. We HATED having to make a reservation on the app for the al a carte restaurants! It's an all inclusive no one should be turned away from any restaurant because they couldn't get a reservation. Also the alcohol was nothing we recognized and there wasn't any top shelf options. Even the platinum guest were complaining.

We loved the resort itself. It's situated on a nature reserve, and my son (2yo) loved seeing all the animals on the property! The rooms were very spacious and clean! The beds were extremely comfortable.

Stayed in May 2023

anything is the perfect place to be in PUNTA CANA

everything

Stayed in April 2023

very difficult to reserve any restaurant and the shower isn’t safe for children

It’s so beautiful, clean and family friendly!

Stayed in March 2023

kids and main pool weren’t clean even early morning ( a lot of kids got ears infections). The medical clinic is there just to get your money. $200 regular consultation they don’t give u a prescription or medicines. they ask u to go to the hospital where they’ll charge u another $500 for consultation then they give u prescription. room service horrible literally you have to fight to get a towel. Food at Restaurant or buffet are not the best.

the beach.

Stayed in March 2023

no apples or oranges at the morning buffet strange ,and the free wine at dinner no matter where you go is terrible. also I was leaving before my girlfriend had checked about and because I didn’t have a check out tag the bellman said I couldn’t leave i didn’t like 7 men looking at me telling me I couldn’t leave the property. I had a flight to catch.

multiple restaurants to chose from, bar and grill on the beach. very accommodating and polite staff. music and entertainment in the evening.

Stayed in February 2023

The only thing was the water pressure, when we took showers. Be sure NOT to drink or brush teeth with tap water. Drink bottled water only.

The facility, The landscape, the staff, the events, the food.. it was all of EXCELLENCE.

Stayed in February 2023

The food was absolutely terrible. I wouldn't come back for this reason. We had to eat in the main buffet for almost every meal because the restaurants were fully booked for our first 2 nights. Our last night we finally got in to the Italian restaurant, Il Tartufo, and it was even worse than the buffet.

The cleanliness and setup of the room were amazing, and the kids had a blast in the pool area. The grounds were beautiful and there were good activities like a Superbowl party and kids arts and crafts. The spa was also very nice.

Stayed in February 2023

They think every detail for you, from check-in to check-out they all try to make you feel good. we stayed as family of 3, and they have special reception just for you, so you dont have to wait-welcome drinks&cookies they serve. There are different restaurants in the hotel and you can book to experience different world cuisines! there is NO additional cost! I cannot finish by writing how good they are, It was our first trip to Punta Cana but not the last we know it! Thank you Princess Bavaro family to make dreams come true!

Stayed in December 2022

nothing

excellent service

Stayed in December 2022

Issues with rooms. No one fixed after three complaints.

Stayed in November 2022

We stayed at the resort for 14 nights in total. 10 nights at the main resort area and 4 at the family club. The room on the main resort was close to the beach but had a horrible musty smell that didn’t go away even though we ventilated the room. There were flies visible on some of the foods such as pastries, salads, deserts and fruit. The are some food trucks on the beach, the concept is cool but the staff has no sinks to wash up etc, I don’t think this helps. We were a party of 13 and more than half of us got infected with salmonella and my son spent 3 days at the hospital as he was infected with amoebas. The food was generally terrible even at the a la carte restaurants, where we ate most nights. The main swimming pool is quite shallow and has a swim up bar they also have foam parties there so the water is cloudy and looks dirty. No entertainment other than band at courtyard. The room at family club was not very clean we even found cycling shorts from previous guests on top bunk bed. The type of guests also not what we are used to, we witness many altercations including a physical fight at the pool over sunbeds and generally the guests were just rude and not very mindful of others. I would not recommend this hotel. Please see reviews on trip advisor there are many stories of guests being ill from food served at the hotel. The manager does not take any feedback as constructive and simply says it’s the guests fault, the resort does look nice but if you are a foodie don’t go there. We were so happy to get back home and no worry about getting sick from the food we were eating. Please ensure you have a good insurance too as my son’s hospital stay was usd 3,500 luckily we were able to get on our original flight back. We spent a lot of money for our holiday as we live in England and it was not worth it. Please do enough research before you book a resort might be better on the Caribbean side, this resort is on the Atlantic.

The beach was ok, there was a lot of algae and the staff tried to clean but they don’t seem to have the right equipment to do this efficiently. The deco at the restaurants was nice too.

Stayed in July 2022

The price was way to high. The hotel seemed to nickel and dime you for every service. We couldn’t make reservations at the restaurants, the privilege was only for VIP customers. Instead we eat at the buffet. Everyone expected a tip and gave us an attitude if we didn’t leave one.

The room was a good size for 5 people, however it would have been nice if their was some way to have privacy between the kids bed and parents beds. The bathroom was tiny and awkward. Bugs kept flying out of the sink.

Stayed in July 2022

Only 1 bad experience with dining. We were told we needed closed toe shoes ( not sandals) when we entered we noticed several people in slippers/sandals.

Very clean. 99% of the staff was friendly and helpful. Pools clean and enjoyable for wide range age of kids. Rooms cleaned and restocked everyday.

Stayed in July 2022

everything was good 👍 , my family enjoyed so much !!

Stayed in June 2022

To have more information about the resort, to have room service included,not to have to wait more than an hour to eat in the restaurant

The only good thing was the staff

Stayed in May 2022

Really well family adopted, lovely animators, clean facility, variety food options

Stayed in May 2022

good

all

Stayed in May 2022

everything!

Stayed in April 2022

Let’s begin with the building they reserved for families with kids must all be fitted in a U shaped building at the entrance of the resort not ok!the slides in the pool advertised are for no older then 6 years old the pool is very shallow and all exits close to the pool wall that’s how tight it is …I was expecting better from the food…long waits for the seatings for some and the Teppanyaki restaurant inaccessible unless you camp from 6pm or if you are at the liking to the receptionist on site not professional! Pools area not lively enough see for yourself !

The bonus of this property is the magnificent garden it is seating on It is beautiful and green like a natural reserve the peacocks adorable the beach was nice and clean some of the staff were nice and helpful…

Stayed in April 2022

NA

buffet was great and the staff

Stayed in March 2022

Superb for families with Toddlers. Offers everything you need for a lovely holiday.

Stayed in April 2022

Rooms had limited or no accessible electrical outlets. The bathrooms had no where to place personal garment or used towels. The HVAC was very difficult to operate. Limited areas to store clothes for family of 2 nevertheless 4 members. No consistency on alcohol drinks. They were either tooo strong or very weak. The food at each restaurant was below average including the buffets. Room service was included in the booking description, but when arrived was an extra charge. Was disturbed for 3 days in regards to resort trying to sell me something such as a timeshare. Had issue with Covid testing station as well due to forms weren't sent out us as described and called to clarify and was directed to go back to testing station to rectify.

Check-in process was easy going and stress less. The room layout was perfect for our family. The grounds, pool and beach were well maintained. The majority of the staff throughout the resort were excellent.

Stayed in April 2022