I didn’t like that some of the employees were talking about their business in front of the guests to me that was rude

The food was good and the drinks

Stayed in April 2024

Clean, pretty, comfortable

Stayed in April 2024

There is not one thing that I did not like. Loved everything about this location.

I throughly enjoyed the food and the service provided by the staff.

Stayed in August 2023

Very sweet people, clean & great butler service

Stayed in August 2023

Our reservations for the romantic dinner on the beach got canceled twice

Everything

Stayed in July 2023

Italian restaurant "Olio" did not have great food, it was clearly pre-made dishes that had been warmed up. My room (2120) was also very humid and had humidity smell, but that was not the case for the other rooms my family stayed on. Another issue was the sargassum at the beach but fortunately we only experienced sargassum for 3 out of our 10 days and our hotel did a great job of cleaning sargassum from the shore. Wifi at the rooms was not super strong if you wanted to have video-calls from the room.

Private pool; wide hot tub; many restaurants; modern decor; everything looked like new and clean; friendliness of the staff; bachata lessons at the beach; it felt like a very upscale experience, and we were able to enjoy and relax; the beach show and the Madonna show that were complementary with the stay were also amazing; wifi connection throughout facilities.

Stayed in July 2023

no

the staff was exceptional. the food very good, the amenities. in general exceptional!!

Stayed in June 2023

The food although really good could have been a little more elevated, lobster etc. premium liquor was only available in the Premier designated bars.

Grounds were lush and tropical. The welcomed us with Champagne. The staff was awesome,friendly and eager to help. Plenty of staff so we never had to wait for something we needed. The rooms were updated and very clean. The food options were plentiful, all restaurants were open. The quality of the food was amazing. Entertainment was amazing!

Stayed in October 2022

Beach - a lot of sea weed.

Pools. Buffet. Facilities. Staff.

Stayed in September 2022

EVERYTHING WAS GREAT

BUTLER BRIAN WAS THE BEST LOUIE R MANAGER WAS THE BEST JUILO SERVER WAS THE BEST JOSE THE CHEF WAS THE BEST THE WHOLE TRIP EVERYTHING THEY DID FOR ME WAS TOP TIER ALSO ESSIA THE MANAGER AT PREFERRED WAS AWESOME THEY WERE VERY NICE GREAT STAY

Stayed in August 2022

The areas for “premier” guests were wonderful, other areas like the main pool were a bit crowded.

Lots of pools and nicely spread out so it didn’t really feel too crowded at any point.

Stayed in July 2022

The staff made us feel at home!!!

Stayed in July 2022

some restaurants could have been better

location, friendliness of staff, entertainment

Stayed in May 2022

The humidity caused the rooms to be a lil stuffy and humid

Everything was nice

Stayed in June 2022

The only things that disappointed was 2 things. 1.Liquor at bars were limited and only 2 topshelf liquors everything else was local alcohol including beers. 2. Local vendors from neighborhoods on the beach pushing their goods. I love supporting local vendors but NO is NO. They push their goods on you sun up to sundown. Regulate how many vendors can be on the Secrets Resort part of the beach.

Secrets resorts NEVER disappoint.. I can't wait to go to Secrets Resort in Aruba and Cancun. Great food, Great Staff and the facilities are 100% spotless. Entertainment was top notch also.

Stayed in May 2022

Nothing

Everything was great just not enough time. I need more time to go over the whole resort

Stayed in May 2022

The vendors on the beach

Stayed in March 2022

Only two improvements that could be made would be the room service and dinner food. The room service we received was not edible, and most of our dinners lacked any flavor or were overcooked. We met other guests who said the dinner food quality was much better on previous trips.

Overall, the property was well kept and had clean rooms. Our favorite server was Alejandro, who works in the lazy river area. He really made our stay so much more enjoyable. He put in the extra effort with drink recommendations and always ensured our glasses were full and that we were having a great time. Emmanuel, our butler, was able to help us with reservations and was always available for anything we needed. Olio was the best breakfast spot for made-to-order breakfast, and the Barefoot Grill was the best lunch spot serving up freshly made tacos. Overall, we would happily stay here again, and that has to do with how fantastic the staff was, especially the team on the lazy river. Make sure to bring plenty of $1s & $5s so you can tip the staff.

Stayed in March 2022

I didnt like that there was no service staff at the main pool. We really wanted some drinks there but you had to go to the bar.

I liked the environment at the location. The customer service was great. We also had a butler for our needs. And I was impressed.

Stayed in December 2021

Everything was amazing

Stayed in January 2022

We loved the buffet food but in the Mexican and American restaurant, we had guacamole that was turned and a filled pepper that was rotten. When we told them that the Guacamole was turned, they didn't understand and kept bringing more of the rotten guacamole. It was obviously pre-made. It would be nice to have fresh guacamole made from fresh avocados in the Mexican restaurant. The staff's English is not very good and they often don't understand so you have to use hand motions. In the rooms, they should have more towel racks to hang towels and bathing suits.

The beach and all the pools are gorgeous. The water was the perfect temperature. There are many different pools so you can hang out or swim laps. There is also an exclusive Club Member area where you pay extra but it's worth it. I would take a room facing the pools because you get more sun with those rooms.

Stayed in January 2022

my butler

i loved it

Stayed in November 2021

I know it is difficult, but it would be nice if there was some way to inforce the rule of not going to the pool or beach early and putting something on a chair to save this place - often for the entire day without occupying it for long periods.

I travelled with a friend who I have done many trips with. We were pleased with everything. We loved the pools and the beach and found the food very good. We were especially pleased with the staff except for one not so good experience when checking in. We kept running into restaurant employee Milciades Rosario and he took very good care of us and truly enhanced out trip with his enthusiasm, terrific smile - what an asset to the hotel! We felt the hotel did a great job addressing the pandemic concerns. We were constantly aware of their efforts to keep everything clean and safe.

Stayed in May 2021

Good

Stayed in May 2021