Carretera Arena Gorda, Bavaro, 23301 Punta Cana, Dominican Republic
#43 of 138 hotels in Punta Cana
Guests' ChoiceBased on 407 hotel reviews
8.2Cleanliness
8.6
Comfort
8.7
Location
8.6
Facilities
8.7
Staff
8.2
Value for money
8.3
Free WiFi
7.0
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End of dialog contentReviewed: 3 January 2023
Farhat
HaitiThe service not enough staff
I love the stuff especially Victoria she tried to make sure I had a great time and Juan the bartender made the best drinks
Stayed in January 2023
Reviewed: 31 December 2022
Kaleab
United Statesthe prices for one of the premium restaurants was very misleading. I even brought this up with the resort and they did nothing about it.
The staff was amazing. very kind and welcoming.
Stayed in December 2022
Reviewed: 9 December 2022
Manan
CanadaFood Options are limited
Property Location Staff Pool
Stayed in December 2022
Reviewed: 15 November 2022
Ruslan
United StatesGave 7, not 10 because: They allow crimimals with inprisoned animals like monkeys and birds to make money from taking picture with tourists. This must not happen at hotels with this level. This is a slavery and animal abuse. second thing: guy with the towels at the beach never had one ready when requested. He never cared about a back up and calling to laundry on time. Only did it after asked by customer and we had to wait for 30 minutes for towels. The third: too many maintenance vehicles driving on the walking sidewalks. feeling not safe and it pooring down the air quality because of the gas. also sidewalk quality is bad cause water after rain has nowhere to go and tile coverage is ruined in many places. And in the lobby they tried to charge us extra 100$ for "international fee" after i wanted to pay with my card. I do not care about their expenses and this is not my problem. Either booking has to charge it in an advance or the hotel must taking care of it. I felt very bad while checking in. Very good service and personnel. Clean and safe hotel amenities. Very delicious food on restaraunts. I ve had a good time.
Stayed in November 2022
Reviewed: 7 November 2022
Leyni
United StatesThere weren’t many options for food at the buffets lunch and dinner hours. I went to the resort with my two year old daughter, my cousin, his wife and their two year old daughter. We took our girls to the children’s play house. The dolls at the children’s play house were white. there was only one doll of color and braids. My family and I are Dominican people of color. I would have loved to see dolls that represent all races and skin colors. I like for my child to play with dolls that represent her. please buy dolls that are more human representative.
The cleanliness. The decor. the place is beautiful all throughout. It is a paradisiac resort.
Stayed in November 2022
Reviewed: 2 November 2022
Marcia
United StatesOn the weekend there are not to many car running and with all the gest the stop turn into a shoving match.
The kids pool. The sport bar The pilon restaurant The buffet. The staff was great specially at the check in nina, Ramon stefani.
Stayed in November 2022
Reviewed: 18 October 2022
Deivid
Dominican RepublicThe food in the main restaurant was very repetitive and there was not much variety.
The whole hotel was very nice and the children's area was very well equipped.
Stayed in October 2022
Reviewed: 11 October 2022
Niurka
Dominican RepublicI think the room can be cleaned better; some sheets had stains on them. I also think the staff in the children's center should be more friendly with the children.
I like the different pool options. I also like the various activities for kids. Most of the staff members were very friendly. the checking process was supper fast it made us very happy.
Stayed in October 2022
Reviewed: 11 October 2022
Laura
ColombiaLocation is great for families
Stayed in August 2022
Reviewed: 30 September 2022
Marcia
United StatesAt 1 pool the bar attendant was rude and don't know how to talk to people. Always complaining about something. One of the pool was very dirty it had one side with green on it even a cup was turning green. The reservation to the restaurant good luck with that you could get a reservation for the week that you are gone. I was able to get 1 to the dominicano at 9 something at night. Also when its time to check out you have to carry your luggage down.
The place it's very big its a lot to do. The train run 24 hours so you don't have to walk back to the room. The buffet has a lot of different food varieties.
Stayed in August 2022
Reviewed: 18 September 2022
Soebhan
NetherlandsThere is a company active in the resort the royal holidays. They pressure you to sign a membership of thousands of dollars! They offered us a membership of 20.000 dollars that we can pay in several years. The salespersons are very pushy and agressive in their sales! Dont sign anything! Its a total scam. They approach you with joining a sales presentation. Do not go!!!! Read the reviews in google about them a total scam!!!
The resort is clean and great pools and rooms
Stayed in September 2022
Reviewed: 5 September 2022
Nadege
United Statesthe food
It was very clean
Stayed in September 2022
Reviewed: 29 August 2022
Stephany
CanadaEverything was good except for the beach it was impossible to use it. August is not the best time for the beach to many seaweeds
Resort in general was clean and nice. Food was good. Pool was clean.
Stayed in August 2022
Reviewed: 29 August 2022
Laura
United Statesthe other restaurants (with reservation) were always full so we couldn’t enjoy them.
almost everything
Stayed in August 2022
Reviewed: 25 August 2022
Sara
BelgiumThe food was not that good. We have been in 4 other hotels in this country so we can compare within the same country and the food was better in all 4 other hotels. The design of the newly renovated hotel is very beautiful, but the finishing is not so good (for example plaster everywhere where it should not be, seal and paint very rough,...). Every day the room was cleaned but our floor was way too wet, it never dried so we always had a really wet floor.
The environment and nature at the hotel are amazing. There were lots of animals, our kids enjoyed it very much! The hotel is newly renovated and has a beautiful design. Our little kids enjoyed the water park very much. We loved the palm trees surrounding the pools and the shades it gave in the pools.
Stayed in August 2022
Reviewed: 9 August 2022
Patricia
United Statesfoggy pools with algae on edges, food lacked flavor and the wait lines to get food were too long, dining tables were short staffed so we were always waiting on a clean table, water, drinks, coffee, silverware
clean, comfortable rooms
Stayed in August 2022
Reviewed: 9 August 2022
Bounnam
CanadaBeachfront but couldn’t swim in water due to algae ( lots of it)
clean facilities and good food.
Stayed in August 2022
Reviewed: 28 July 2022
Josefa
United StatesThe service and staff was great, however the beach needs to be clean.
Service, transportation
Stayed in July 2022
Reviewed: 28 July 2022
William
United StatesThe buffet needs to be re-organized! The food improved. The pools need to be cleaned . there was visible green slime in the pool. there are no steps or handrails to get in or out of pool. there was no waitress service at the pools. the swim up pool had terrible service.
The grounds were beautiful. The rooms were good. There were no elevators. if that’s an issue , request a lower floor. The Al’a cart restaurants were hard to get into. The coffee shop was great! The ice cream shop was great! The Michael Jackson show was good. The train service was good. Overall it was good.
Stayed in July 2022
Reviewed: 25 July 2022
Rose-carmel
HaitiThe bartenders are so indifferent...they take too long to respond.
Show night, animation pool, The waiters at the Higuey buffet are all friendly and professional, especially Hiram, and so many others...Los maleteros are very nice and welcoming...
Stayed in July 2022
Reviewed: 24 July 2022
Dolapo
Canadafood was boring,same variety of food everyday..getting reservations in the other restaurants is so difficult.
cool location,staff friendly,facilities especially for kids is amazing,the entertainment also was good
Stayed in July 2022
Reviewed: 20 July 2022
Felix
United Statesthe buffet was a mess. no working phone even after telling the front desk 2 times about it. Odor in the hallways. corner room with obstructed view. a couple light bulbs in the room not working no kind of order boarding the shuttle that takes yiu to the lobby area.
great pool, good food at the restaurants.
Stayed in July 2022
Reviewed: 10 July 2022
Jorge
United Statessome of the personal in the restaurants where not pleasant and rude
everything
Stayed in June 2022
Reviewed: 5 July 2022
Carlos
Ecuadorthey maybe have to change the options in the buffet
Nice service, everything was clean and the food was good but something the buffet gets boring
Stayed in July 2022
Reviewed: 29 June 2022
John
Colombiamaybe the registration for the restaurant there were no quotas
all was good
Stayed in June 2022
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