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  5. Reviews of VH - Gran Ventana Beach Resort

Reviews of VH - Gran Ventana Beach Resort 4 stars

Playa Dorada, P.O. Box 22, 57000 San Felipe de Puerto Plata, Dominican Republic

#9 of 20 hotels in San Felipe de Puerto Plata

Guests' Choice

Review score

Based on 135 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.3

  • Location

    8.7

  • Facilities

    8.0

  • Staff

    8.4

  • Value for money

    7.7

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Showing 1 – 25

  • Reviewed: 27 August 2023

    7.0
    Great experience, would certainly go back.
    • Leisure trip
    • Family with young children
    • Superior King or Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Staff would give contradictory information. When we arrived no one explained what is available at the hotel, hours of restaurants, sites available, a la carte restauranrs, etc. the snack bar closes too early, food depletes early as well…

    It was very clean, well kept. Great beach, great drinks.

    Stayed in August 2023

  • Reviewed: 26 July 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior King or Double Room
    • Stayed 1 night
    • Submitted via mobile

    The price was different from booking. Com front desk was rude and ofencing about the issue was nothing polite

    The price was different from booking. Com front desk was rude and ofencing about the issue was nothing

    Stayed in July 2023

  • Reviewed: 12 July 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior King or Double Room
    • Stayed 2 nights
    • Submitted via mobile

    It’s small , don’t have a Discotec and plays

    Stayed in July 2023

  • Reviewed: 17 January 2023

    8.0
    I loved my two nights. Staff was super friendly, food was great and the room was comfortable with plenty of toilettries
    • Leisure trip
    • Family with young children
    • Superior King or Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Needed more seating spaces during the evening and more chairs for watching the show.

    Hotel is very nice and clean, close to beach, everything within access

    Stayed in January 2023

  • Reviewed: 8 January 2023

    9.0
    It was very family oriented. We had a great time and the food was excellent! I have a special diet, no dairy and no glu
    • Leisure trip
    • Family with young children
    • Superior King or Double Room
    • Stayed 2 nights
    • Submitted via mobile

    n/a

    It was small and quaint. everything was close.

    Stayed in January 2023

  • Reviewed: 13 November 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior King or Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Liquor

    All good except for drinks. Liquor very bad food excellent. Staff nice n friendly. They switched rooms because they closed down our building

    Stayed in October 2022

  • Reviewed: 18 October 2022

    9.0
    very good
    • Leisure trip
    • Family with young children
    • Superior King or Double Room
    • Stayed 3 nights
    • Submitted via mobile

    the rooms are comfortable but the bathroom and room need to be upgraded.

    everything

    Stayed in October 2022

  • Reviewed: 11 October 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior King or Double Room
    • Stayed 1 night
    • Submitted via mobile

    There was a musty smell in the room , they only had one bartender at the time in service for the bar in and out the pool making the wait too long

    Everything was close , beautiful beach , nice pool , acceptable food .

    Stayed in October 2022

  • Reviewed: 26 September 2022

    7.0
    Not great but ok.
    • Leisure trip
    • People with friends
    • Superior King or Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Some of the food was really bad. Adults only pool was not actually adults only, that was annoying.

    Some of the food was good, beach was fin, servers were really nice. Rooms were fine.

    Stayed in September 2022

  • Reviewed: 12 September 2022

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Superior King or Double Room
    • Stayed 1 night
    • Submitted via mobile

    Wi-Fi network was very bad

    Staff

    Stayed in September 2022

  • Reviewed: 4 September 2022

    8.0
    It was a pleasure , given the opportunity I will visit it again. Happy
    • Leisure trip
    • Group
    • Superior King or Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The room was very humid, there was a lot of condensation, the floor actually felt wet o my feet. The sink was getting drops of water on top of it.

    The beach was perfect, very clean. The room was a very good size, the free bar was great. The pool is great, fantastic pool.

    Stayed in September 2022

  • Reviewed: 31 July 2022

    8.0
    Decent spot for the price.
    • Leisure trip
    • Family with young children
    • Superior King or Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Impossible to get a restaurant reservation unless you book a week ahead. Towels were constantly out. AC in the room was incredibly loud. They kept running out of cups for drinks and were serving in coffee cups. Buffet was good but took a long time to refill as things ran out.

    Good location. Facilities kept clean. Food was decent

    Stayed in July 2022

  • Reviewed: 23 July 2022

    9.0
    Gran Ventana Playa Dorada
    • Leisure trip
    • Family with young children
    • Superior King or Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Some meat selection was overcooked

    Location, seafood was good and staff was very nice and friendly

    Stayed in July 2022

  • Reviewed: 20 July 2022

    8.0
    the staff was fantastic! food was really good. facilities need upgrade
    • Leisure trip
    • Family with young children
    • Superior King or Double Room
    • Stayed 2 nights
    • Submitted via mobile

    needs upgrading. rooms, appliances a little outdated

    great location and very clean

    Stayed in July 2022

  • Reviewed: 6 July 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior King or Double Room
    • Stayed 3 nights
    • Submitted via mobile

    very good

    Stayed in July 2022

  • Reviewed: 25 June 2022

    8.0
    i love the resort. we all felt safe. the food was amazing. very cleans place
    • Family with young children
    • Superior King or Double Room
    • Stayed 5 nights
    • Submitted via mobile

    at night the entertainment wasn’t that great.

    nice and clean. i loved the place

    Stayed in June 2022

  • Reviewed: 20 June 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior King or Double Room
    • Stayed 1 night
    • Submitted via mobile

    The food

    Room and pool

    Stayed in June 2022

  • Reviewed: 14 June 2022

    8.0
    it was ok i love the room is big
    • Leisure trip
    • Family with young children
    • Superior King or Double Room
    • Stayed 2 nights
    • Submitted via mobile

    the snack is not open 24/7 after you eat around 8-9pm no snacks was allowed .

    on our building we had a personal pool and it was quiet and gives you your privacy

    Stayed in June 2022

  • Reviewed: 3 June 2022

    7.0
    My stay at Gran Ventana could’ve been a lot better.
    • Leisure trip
    • Group
    • Superior King or Double Room
    • Stayed 2 nights
    • Submitted via mobile

    one of the rooms assigned to us was already assigned to somebody else, we received a key that was able to open somebody else’s room. I didn’t like that there was nothing going on, no events like water exercise or teaching people how to dance, nothing at all, it was just everybody sitting by the pool with low music coming from afar.

    I really enjoyed the food of the place, a lot of variety and good flavor.

    Stayed in May 2022

  • Reviewed: 1 June 2022

    7.0
    It's good, but with little efforts can be better.
    • Leisure trip
    • Family with young children
    • Superior King or Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The flies in buffet area in need of control!! Bathroom needs some repair.

    The staff were friendly,the food was good enough. Resort and beach are clean. Beds are comfortables. Good air conditioning.

    Stayed in May 2022

  • Reviewed: 6 April 2022

    7.0
    A decent choice value for money in Playa Dorada
    • Leisure trip
    • Group
    • Superior King or Double Room
    • Stayed 3 nights

    There are no ice machines in the guest room buildings. Our room was very far away from the lobby but that's where we had to get ice. The pool table, ping pong and fooseball are all great amenities - but all were in poor condition. The beach in front of the hotel is mediocre. We were there for 3 nights and upon checking in, could not get a reservation at any of the ala carte restaurants - that was a huge disappointment. The evening entertainment was also mediocre. The pool towel exchange was the worst. We were told it's only open for 3 hours in the morning and then again 3 hours in the afternoon. You simply couldn't get a pool towel between 11AM and 3PM - the hottest part of the day - where most people are at the pool. The food at the buffet restaurant was good and I found to be satisfactory. Quite a selection, and some items were of high quality - others were middle of the road.

    We had a beautiful room (1221). The resort itself is lovely, as is the staff. The buffet restaurant is good - but I wouldn't say great.

    Stayed in March 2022

  • Reviewed: 3 March 2022

    9.0
    The staff really made the stay special, Very attentive and friendly the entertainment staff made the stay fun and kept u
    • Leisure trip
    • Family with young children
    • Superior King or Double Room
    • Stayed 2 nights
    • Submitted via mobile

    I was very please with the property the views were beautiful . Swim up bar was the place to be if you wanted to be entertained and meet people but you also had the option to walk to the beach for some quiet relaxation time

    Stayed in February 2022

  • Reviewed: 10 February 2022

    9.0
    A nice stay
    • Leisure trip
    • Family with young children
    • Superior King or Double Room
    • Stayed 3 nights

    On Booking is marked 50sqm room size but finally got a room only 30sqm + balcony 5sqm I like join quiet holidays then i join what I got but somewhere has mistake ; or on Booking advertising or on Hotel desk check-in Italian restaurant food quality too cheap.

    Room is comfortable and clean , buffet restaurant has enough choice and taste is good. Drinks taste at bars are so so In general can spend a nice holidays period at pool , at sea and at restaurants

    Stayed in January 2022

  • Reviewed: 25 January 2022

    9.0
    Good value for the money
    • Leisure trip
    • Family with young children
    • Superior King or Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Food, services and installation

    Stayed in January 2022

Showing 1 – 25

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