My daughter couldn't travel. But I didn't get refunded on the third person.

Great food

Stayed in April 2024

Some things in the room could do with freshening up, but not a great problem. The main thing is that it is clean and it was x

The location was lovely. The grounds were clean and spacious. The proximity to the beach was fab. Staff were friendly and helpful. The rooms were of a good size. Contra to reviews that I had read prior to going that gave the food bad reviews, we were very pleasantly surprised that the food was very nice in general. Yes when u have a buffet set up there will be some food standing and if at a hotel for over a week can become very “ samey” , and somethings were. Little strange, however we found that the food was very good with a large selection, I am a fussy eater and could always find plenty to eat. Also the restaurants u can book in advance were very good and enjoyed them. Would have no problem with staying here again. X

Stayed in March 2024

Old property that needs updating/fixing basic things. Quality of food was very basic; desserts had a weird taste, therefore could not eat them (unlike the Royalton in Punta Cana that had real desserts). Even though it was all-inclusive, we did not have access to lemonade. Had to wait in the long line at the bar. The good coffee was also at the bar. The shows were ok, but were held inside the warm theatre vs outdoors.

Ocean front, end unit, various activities.

Stayed in March 2024

all meals, staff service, and confy bed

Stayed in February 2024

Initially no water in the shower - took two days to resolve. Took four hours, two phone calls and two visits to the front desk to gain access to the safe. Then the next day the batteries were flat and again had to wait around an hour to have them replaced. After one clean (day three) the balcony door was left open by the cleaner. The last four days the cleaner did not clean the balcony (bird poo was there in the center). Last three days replacement towels were not given, meaning that I was left with one damp towel for showering. "Do not disturb" sign was removed. Desk was not cleaned for the last several days. Food in the main hall was basic and low quality. Some of the "local" dishes were good (I loved the chicken and pork, tasty sauces and stuffed eggplant), however much of the meat was processed meat, most vegetables were simply boiled. More local dishes would be great.

Location is great given we came for kiteboarding and wing foiling. Privacy of my garden view room and balcony. Mexican, Italian and Fusion restaurants were great. Sadly the discoteck is not used that much as it is a great setup and if more guests would go then I would have spent more time in there.

Stayed in February 2024

evrything worked out great. we liked the seize of the resort, great for families with kids

Stayed in December 2023

Our bathroom. It was very obvious that the staff had just fixed the ceiling from all the rain. Our bathroom smelt of paint. Our AC worked really well when we first arrived and then it wasn’t working. We did not complain about this at the time and I am sure it would have been dealt with immediately. For how many guests the hotel holds, there such be a self serve beer bar other than the one one the dining room that was not working, to decrease the bar line.

Location was perfect, it in walking distance of incredible restaurants, stores, bars.

Stayed in December 2023

The buffet

I think the food could be better

Stayed in December 2023

The hotel was super crowded and noisy during the weekends, The buffet repeats the options during the whole week, with weak and small variations

Location is nice

Stayed in November 2023

Could do with some tender loving care across the site

Good atmosphere. Great pool. Food OK. Nice room with a view

Stayed in September 2023

Some shortages on drinks on one night. Bed sheets had some small rips. Some areas could do will some tender loving care... beginning to look a little worn

Friendly staff, nice pool, food was good, ambiance good. Room was a good size. Bed comfy.

Stayed in September 2023

They kept telling us about this VIP breakfast or lunch that they wanted us to attend. When we attended the breakfast, it was the same breakfast I couldve gotten from the kitchen. Was told I would be receiving a gift card for $30 and a gift. Received a beach bag as a gift but when I mentioned the gift card, they said they knew nothing about it. On the beach we were constantly being bombarded by people selling jewelry. It started to feel like we were being harrassed.

The staff was friendly and accommodating. The entertainment was great and appropriate for all ages. The room was clean and spacious.

Stayed in September 2023

Our TV was broken so we could not watch it and the pictures on booking.com did not match the room we got

I loved the location and it being on the beach

Stayed in September 2023

You should vary more the menu for all the food.

Stayed in July 2023

The sales pitches and the staff who are "assigned" to you to get you to buy. They pretend to like you, until you attend the presentation and decline "membership", then they act as if you don't exist. Also, one of the sales managers was pretty much a butthole and that's being generous and polite. Also, the water pressure and temperature are sketchy at best. Never really had "hot" water during my stay.

Decent place, as expected for what I paid. Rooms are okay, the staff I had contact with were all friendly, primarily the main bar area staff. The staff at the Beach Side Restaurant (primarily Jose) were truly outstanding and accommodating on every level. If it wasn't for Jose and the Beach Side crew, this trip would've been a total waste. Over the last 30 plus years I've visited a few Viva destinations and this one is probably my least favorite.

Stayed in July 2023

Needs more selection. You had to pour your own drinks, never expierenced that.

Needs more variety. Not enough to choose from. Lots of the food was too hard and not fresh

Stayed in July 2023

The food wasn’t good. It was bland…

It was nice and cozy… The pool was good, but the beach is for wind surfing. A bit ruff

Stayed in July 2023

I was disappointed the resort tried to change the price of the booking price I secured on two separate occasions. I have yet to see the final bill/charges.

Enjoyed the flexibility for the kids to roam around and enjoy the location including the availability of food. The boys are 15 and love to eat randomly.

Stayed in June 2023

The viva staff

The viva staff was annoying and pushy. Definitely put a damper on our vaccination. They were constantly after us about attending their meeting and was insistent about me giving them my personal information .

Stayed in May 2023

No hot water in shower. AC not cooling, even after maintenance came by to check. It’s like they have it set to one temperature (28-30degrees C) doesn’t get any cooler than that, thermostat is useless.. buffet food could be better for the price. Too much agents on property trying to sell/promote, it is a bit annoying.

The staffs were great! grounds and pool well maintained.

Stayed in May 2023

there was to many people smoking around kids and is not good when you go with kids that have asthma I think they should have a section just for smoking

the A.C wasn’t working I complained about it 3 times and they claimed they fixed but wasn’t fixed until the night before I left and they wouldn’t change my room either

Stayed in April 2023

Everything was perfect, just would've been nice to have more variety in food. Out of the five days I stayed here, 2 days the food was exceptional, the other days it was, alright.. There should be more variety in snacks definitely, at least different styles of pizza.

Let me clarify some of other people's comments so you get a better idea of this place; - food: great, as a vegan/vegetarian there are lots of options, the bad thing is that it's a bit repetitive every day - snacks: snacks are available but it's just pizza (not that delicious) some fries and you can make your own hamburgers, that's it, this is what I least liked. - bar: people seem to complain about the watered down drinks, but it was fine with me. Great service and delicious cocktails! - room: I stayed on the 2nd floor and had no issues with hot water (some people who stayed on the 3rd floor did have issues though). The room has a nice balcony, is very spacious and the AC did work perfectly. - location: superb! In front of the hotel there's even a supermarket if you need anything, safe area. - staff: amazing and helpful! - beach: amazing, clean, just a few vendors but they're lovely and not pushy at all. Be careful if you swim in the ocean as the waves are pretty dangerous!

Stayed in April 2023

The room didn't have hot water, we had to contact housekeeping for wash clothes and towels, the door knob fell off the bathroom door, and the cable wire was ripped away from the TV.

Stayed in April 2023

The staff was very nice but more needed to be able to speak English. The communication was a little tough ordering a drink, which seemed watered down or something The buffet did have a wide variety of food and was better than we were expecting. It was definitely hard to make dinner reservations at the 2 open restaurants every night. I do not always like eating at a buffet. You had to be on the App the morning before to be able to get a reservation. The one thing, that we did not love was the aqua sports people just hounding us every day to do something. My son did try the intro to scuba for about 20 minutes in the pool. The Kite was not included as advertised. Make sure you have cash. Anything you wanted to do on the resort that was extra; water sports, massage, photos, etc can not be billed back to the hotel or put on a credit card (only the snack shop). Cash is needed for all.

The location was great. Right on the kite beach and close to town. Overall the staff was extremely nice, but not many of the staff spoke English more than a few words. The food was good and had a wide variety.

Stayed in March 2023