The location is very good but the one way traffic in front of the hotel is awful so some Uber drivers may avoid pick up there. Though I never had an issue getting an Uber- just be prepared for a 10 minute wait.

The high ceiling and spacious bathroom. A beautiful historic property with impeccable service. Both the breakfast and dinner were very good.

Stayed in May 2024

Amazing service, all the staff very helpful, very quiet at night, great drinks and location!

Stayed in April 2024

I wasn't touched well enough by the restaurant at the hotel It's far from fine dining in my opinion Maybe I choose the wrong dishes 🤷‍♂️

Very a unique and cozy place with a touch of history. It's located in a great spot. The staff is exceptional.

Stayed in April 2024

The only issue was that the bath water leaked onto the bathroom floor from under the side panel. Due to only staying there for one night it wasn’t a big deal. The separate shower was perfect.

Absolutely beautiful hotel. Welcoming and friendly staff. Perfect location in the centre of historic Quito - great for exploring and seeing all the sites. Wished we could have stayed for longer. The room exceeded my expectations. I could only see a ‘twin’ room available but on arrival was given a king bed room instead. We had the garden room which was absolutely beautiful overlooking the stunning courtyard.

Stayed in February 2024

the tasting menu was a bit disappointing. Not at the level of my expectation.

I had a wonderful stay. The room was very clean, well equipped, decorated with taste. The service was discreet and perfect. Hotel ideally located. Will be back for sure! the breakfast was very nice and the service was perfect. The barmen were great. The concierge very helpful. The security men and doormen were very welcoming and very professional.

Stayed in December 2023

driving directions out of date on Waze - Google Maps it mas very difficult to arrive to the front door

Premium facilites, excellent service Great food and service on restaurant

Stayed in November 2023

Breakfast’s choice could be improved to match the level of the hotel: I’d give it a 3.5/5 while the hotel is definitely a 5/5. Also, it was pretty hot in the room.

The property is marvellous. The staff is very professional, absolutely 5 star level. They have a great terrace and very nice restaurant.

Stayed in August 2023

the price

location; beautiful rooms and facilities

Stayed in April 2023

Great location. Excellent service and accommodations!

Stayed in April 2023

nothing

Brilliant location,beautiful architecture and attention to detail

Stayed in April 2023

The food was average.

Excellent staff. Beautiful. Great location.

Stayed in April 2023

the food in the restaurant has gone down by a lot.

localización

Stayed in December 2022

/

We loved the hotel, very nice room, big bathroom, comfy bed. The breakfast was amazing. And the hotel looks beautiful inside and outside. The stuff is very nice and helpful

Stayed in April 2022

Location - perfect location in Old Town centre

Stayed in June 2022

Beer selection at the bar could have been better and certainly colder.

Daniella at concierge was fantastic and Paula my massage therapist is a real gem!

Stayed in June 2022

The room was rather bare. Also, it was difficult to understand what services were available as averting was online. And some of the online information was not correct.

We enjoyed the class on chocolate run by the concierge and the massage at the spa. The breakfast was pretty good as well.

Stayed in May 2022

nothing

everything

Stayed in May 2022

There was nothing we didn’t like

We liked everything. The hotel is nicely located. Very clean. Nice staff. Very good restaurant.

Stayed in May 2022

Traffic to get in and out of this location can be crazy. we didn’t go to the TelepheriQo because we couldn’t face getting back into a cab after sitting in traffic for so long to arrive. We ordered a quite expensive box breakfast to take away and they put an open bottle of water into one of the bags (by accident we assume)

Beautiful hotel in a very central location to the Old Town. Delicious restaurant food, nice bar and overall very attentive staff and good service. Lobby filled with beautiful fresh Ecuadorian roses. Filtered water fountain in lobby is helpful.

Stayed in April 2022

The breakfast. Missing, salmon , vegetables ( tomato, cucumber)

In general the hotel staff was very kind, extra helpful, the concierge Daniela, service genial! the spa service, a lady Anita, she has the hands of god for massages. Also they assist with the covid test, aa lab technician comes to the hotel and email you the results. Excellent service in this era of covid!

Stayed in March 2022

We like it ALL!

the welcoming and all their staff , extremely gentle people, for example Daniela (concierge) was extremely helpful with all our needs.

Stayed in March 2022

Ummmmm….. the a/c didn’t work? The weather was ideal so we really didn’t need it, but still couldn’t turn it on.

Casa Gangotina is unbelievable! Food is amazing, decorations are very tasteful. This is the best place I’ve stayed at and we travel frequently. We have been comparing it to Andez resort in Hawaii (hard to pick between them). Breakfast is delicious. I ordered the trangillo (forgive my spelling) every day I was there…. Soooo good! The drinks at the bar are all great and I found their empanadas beyond perfect. Only downside is that it is expensive, but there is nothing better than this place.

Stayed in January 2022

nothing

colonial and we’ll located

Stayed in December 2021

nothing

Beautiful hotel with friendly/helpful staff, right in the middle of everything. The spa offers basic services - which are very good. The restaurant deserves a Michelin Star - excellent tasting menu and selection.

Stayed in November 2021