People/staff working around/at breakfast area/service. Access to the Metro safe and close.

Stayed in December 2023

No heating, very cold at night. Next morning they tell me they provide heating only when asked before. How stupid for a Hilton.

Lovely bed, great breakfast, nice people.

Stayed in December 2023

A bit old property, needs an uplift

Concierge was excellent especially Mr Romy, very helpful

Stayed in November 2023

There was a terrible problen that caused real inconvenience - the magnetic card for the elevator and room door very often did not work. I had to cahnge cards many times, and even more often ad to ask the conceirge to follow me to the elevator and the room. This is absolutely unfitted to a good hotel like yours.

Stayed in July 2023

The bathrooms are a little bit dated but still perfectly functional

Clean, super comfortable beds, staff are incredibly helpful and kind!

Stayed in August 2023

We paid extra to be on the Executive floor and were unpleasantly surprised when water coming out of the tap was brown one morning and no hot water the next morning. They did fix it though.

Food is very good and the Executive Lounge has a wonderful view. The rooms were clean and comfortable.

Stayed in May 2023

staff are brilliant

Stayed in April 2023

The hotel is old and in need of a renovation. Needed to change rooms as the first room smelt of humidity.

The restaurant, bar, and staff are lovely. Good Location.

Stayed in April 2023

Checkout should have been midday, but Reception let us stay on until 14.00 when we were due to depart to the airport. This was important as my husband was suffering with altitude sickness and it gave him somewhere quiet to lie down.

Stayed in April 2023

The room was a little hot. We kept setting the temperature to 67 and it was always turned off when we came back to the room.

The staff were very nice and the Hilton had a convenient location. The hotel restaurant was reasonably prices and there were many other restaurants located near by.

Stayed in December 2022

this may seem petty but we were part of a tour but booked to stay the night before as it was easier to fit in with other travel plans. The tour allowed for access to the VIP lounge. the check in told us all about the VIP lounge but was quite insistent we could only access it the following day. overall we have 3 nights with the hotel (2 part of the tour) it just felt mean to not provide the vip acess the day early (which frankly we wouldnt really use as we were out on tours all day. ) also the lobby and bar is too cold to sit in, we didnt bother having a drink as was freezing. Hotel is a little dated but clean.

we arrived on 8th Dec and the lobby is lovely but even nicer with the christmas tree and a small service to switch on the lights

Stayed in December 2022

A little far from walkable areas, needing to take a taxi. The coffee maker wasn’t working very well and when it did, it was pretty rough

Big, safe, and next to a park and nearby restaurants. The concierge was helpful in getting taxis to and from old town.

Stayed in October 2022

24 hour coffee station

No meals included. From menu, all ok. No complimentary 24 hour coffe.

Stayed in July 2022

The staff of hotel is very helpful, arranged the Covid test for us , the lab personnel came to hotel sampling at lobby for us , and result to us email within 4hrs . Also hotel staff arranged a taxi for us , told the driver our plan for the day . Took us to the Middle of the World, Virgin of Quito , Basilica and also wait for us for a short lunch . The charge was very reasonable, the service was excellent. Hotel also arranged extended time for us to stay for middle night flight departures. That is very important us so we still have time to relax at the hotel for several hours before get on the plane . We are really pleased with their service. The restaurant also offers continental breakfast for 8$ , also have a good menu for lunch and dinner.

Stayed in March 2022

Rooms were cold. Front desk helped out with a space heater. We talked with some of the locals who said this was considered winter in Quito. Seems, like many places in South America, buildings have no heating.

Food was okay. Covid protocols have limited appearance of the food presentation. Location great. Front desk service was very helpful.

Stayed in February 2022

Rooms need to be modernized. Looking old and dinghy

Great view and a wonderful location. Staff were so kind and helpful.

Stayed in February 2022

The price was small room and the charge was $196 was a regular room previously I was charged for the same size room $80

Stayed in December 2021

The fan in the bathroom didn't work in our room and was super loud in our friends room. Reminded me of a budget hotel. Otherwise, it was a "Hilton" experience. Why was there only two bath towels? My wife used one for her hair and the second. I didn't realize it until I was stepping in the shower.

Great staff. Irreplaceable.

Stayed in September 2021

fire alarm is very annoying in the night with its blinking light

Beds amazing as usual

Stayed in September 2021

Very. Good

Nice. Service

Stayed in January 2024

None

Vegan options, location, facilities, safe neighborhood , nearby restaurants, heated pool.

Stayed in November 2023

Staff were in general quite unfriendly. Hotel is very dated.

Stayed in October 2023

It is not worth the money. The hotel was all dark when we got there. The receptionists are only helping you with the minimum, and the price is way too high compared to what you get in your room and service.

Breakfast and the staff at the breakfast were very nice.

Stayed in January 2023

The hotel was not a good standard of cleanliness. The bathroom was not clean, especially the shower and the sinks.

The hotel was a good location, with a great concierge service who helped arrange taxis, trips and laundry services. The view from the room was also very nice.

Stayed in July 2022