Street sounds and echoing from interior. Not for light sleepers.

Beautiful, inviting and stunning place. Lovely, heartwarming and memorable.

Stayed in March 2024

Our first night was in one of the balcony rooms racing the street. Although nice and large, the original single-pane windows didn't block any of the street noise which started at about 5 am. For our remaining nights, we were able to transfer to a larger suite unit away from the street.

The hotel is located in an old historic building. After our fist night, we transferred to a quieter room, which was a complete suite and very large and comfortable. The staff very friendly and attentive, but spoke little English - thanks Google Translate. The breakfast room was pleasant, but the only choices were eggs with or without ham. Abundant coffee. The location was excellent, just one block from the main plaza and church.

Stayed in January 2024

Construction work.goin on inside the hotel

Location is the Best. Good breakfast

Stayed in December 2023

No elevator. Price was on the higher side, but also it was a holiday week.

Great location in downtown and walkable to shops, restaurants and sites. The staff was friendly and helped carry our bags to our room. Room was clean and comfortable with a mini-fridge. Wifi was good. Shower was hot with good pressure. Nice breakfast with eggs, coffee/tea bread and juice.

Stayed in November 2023

We had an interior room with little ventilation, and it got hot during the day. The only way to ventilate was by opening the door and window, reducing privacy.

Breakfast was fine, location was great. Staff was attentive and friendly.

Stayed in October 2023

The coffee at breakfast: too weak!

Great location. Really great people working there.

Stayed in August 2023

Only downside was carrying luggage up the stairs with no elevator but the staff where helpful with this too!

Great location, friendly and helpful staff, safe, good value for money, clean and had somewhere to store luggage after checkout

Stayed in August 2023

Personally, I did not care for the included breakfast, compared to some other places I stayed at in Ecuador. The WiFi connection in my room was not great. My room had no window to the outside, just to the hall, however this probably greatly reduced any traffic noise. Nearly none of the staff I had contact with spoke much English, but at least this gave me the chance to practice my Spanish.

Cuenca is a lovely city and the Orquidea is a lovely place to stay there. It’s an old colonial building, has attractive painted designs on the walls and friendly staff. My room was comfortable, had sufficient space for putting clothes, including a closet. The room was clean and the bed fairly comfortable. The bathroom was fine with a shower that usually had warm water. The receptionist, Viviana, was particularly helpful in carrying my heavy suitcase upstairs, giving recommendations on tourist attractions, providing hot water for tea or coffee outside of breakfast hours, and in general being a very kind and friendly person. The other hotel staff I had contact with also seemed very nice. The hotel’s location is perfect, walking distance from everywhere in the old historic center. I would certainly return there.

Stayed in July 2023

The roon was a little thing

Was good the breakfast

Stayed in July 2023

Took a really long time to get some warm water from the shower and the pressure was very low

Location to the historic center of Cuenca was excellent

Stayed in July 2023

Limited hot water. Staff did not speak English

Breakfast was good and Location was excellent

Stayed in July 2023

Breakfast

Location. Rooms.

Stayed in June 2023

The shower where it meets the ceiling has bubbeling and craching paint. The entire staff was First Class 5 stars.

It was perfect for what I needed, a place that was open all the time so I could get in late, it allowed luggage to stay after I checked out, it had a breakfast, it was clean and comfortable room, the hotel itself is attractive, and the price was right. Wifi worked fine.

Stayed in June 2023

brekfast was simple, but ok…

location, room wuth a nice balciny, free parking in next corner garage ….

Stayed in April 2023

No complaints

everything

Stayed in February 2023

Staff was very helpful about transportation and local information.

Stayed in March 2023

All was good. Mind that you are in the middle of Cuenca. during the day can be noisy, but during the evening is quiet enough for sleeping.

The hotel is located right in the city center of Cuenca. The staff is very kind and willing to provide tourist information. the room is clean and breakfast is good. The hotel is built in an Old Cuenca house, very beautiful. well maintained and good facilities.

Stayed in February 2023

The location is great but that also means that there is a lot of traffic noise during the early mornings and daytime if your room faces the street. The floors are wooden and creak loudly- not much that can be done there but it is something to consider if you are sharing a room and you have different morning schedules.

The rooms were nice and spacious. Beds were comfy. The staff was helpful and attentive. The breakfast was delicious. They were willing to accommodate one of our students with food allergies. The location is close to the main plaza.

Stayed in February 2023

location structure staff breakfast internet connection is great

Stayed in December 2022

my room was a little high up the stairs

Staff, location

Stayed in February 2023

it was quite noisy but that’s the same with all these kind of hotels in old houses

Very good location. Very nice and helpful staff.

Stayed in February 2023

It was fine but a bit more variety of breakfast food.

The staff were very helpful giving directions and advice on places to go, where the markets are etc etc. Also helped me change rooms when my spouse arrived. All the staff were friendly. Jamie, who was at the front desk was especially helpful.

Stayed in December 2022

Nice location and very friendly staff. They even make breakfast to go for our group because we had a earlier check-out at 6 am.

Stayed in November 2022

Only basic English was spoken at reception. But to be expected because it is a Spanish speaking country.

This hotel is in a perfect location for exploring the historic center. The staff was pleasant, the breakfast satisfying and the hotel atmosphere comfortable

Stayed in November 2022