Everything was great

I recently had the pleasure of staying in this hotel, and I must say that my experience exceeded all expectations, largely due to the exceptional staff members. From the moment I arrived, I was warmly welcomed, who not only efficiently checked me in but also provided invaluable information about local attractions and activities. Throughout my stay, every staff at the hotel demonstrated a genuine commitment to guest satisfaction. The housekeeping staff ensured that my room was impeccably clean and comfortable, while the restaurant staff went above and beyond to give me a great breakfast. One particular standout was Luis, whose extensive knowledge of the area allowed me to make the most of my time in Baños. They were always eager to recommend the best restaurants, arrange transportation, and even help me plan my itinerary. Overall, the staff at this hotel truly made my stay unforgettable, and I would not hesitate to recommend it to anyone visiting Baños. Their professionalism, friendliness, and dedication to providing exceptional service set them apart and made me feel like a valued guest throughout my entire stay.

Stayed in March 2024

The little spa area is totally worth it. You don't need to go outside the facilities to have a relaxing time, which is handy if you don't have too much time in Baños. The location is also great since this place is close to Baños' main attractions.

Stayed in February 2024

Drying items was an issue. A portable heater would have solved this for me.

Louis spoke English and was helpful with anything we needed, especially recommending and setting up tours. I am not sure how he could be better at his job and as a person. He deserves a lot of credit.

Stayed in February 2024

Drying items was very difficult because of the relative humidity all the time. A heater in the room would have helped a lot with this situation.

Staff were fantastic. They were very helpful especially when set up tours or giving us ideas on things to do. Louis spoke English which was super helpful.

Stayed in February 2024

Nothing- everything was great

Rooftop is amazing and so was breakfast,staff very attentive and Luis was very helpful in providing information on the town and its Attractions. The location is great too, close to city downtown and thermal spas. BAÑOS is a beautiful town Surrounded by magnificent mountains. It was safe everywhere.

Stayed in January 2024

The staff paid personal attention when I had some stomach problems. They were outstanding, very helpful. They prepared a colada for me since I couldn't have the breakfast. They were like family, always there for me.

Stayed in December 2023

nothing really

Everything

Stayed in November 2023

nothing

Nicely located, very nice and helpful staff.

Stayed in November 2023

Great room, excellent service upon arrival, great breakfast. Upon arrival, the staff put effort into explaining how to use our limited tame best to our possibilities, and they made our stay in Banos very comfortable. Room as advertised, but a bit better :)

Stayed in November 2023

Perfect location next to water fall and good restraraunts. Beautiful building and grounds. Loved the hammock on the balcony.

Stayed in October 2023

Nothing really. Everything was lovely

The owner/host Luis was very friendly and helpful in terms of what to do, where to go etc. He also had very good english. Breakfast was nice with fresh fruit, granola, cereal, coffee and omelettes both mornings. The location is a couple of blocks off the main street so away from the noise too which was great. The roof top has a nice sawing and chill area as well to look up at the waterfall from the hotel.

Stayed in October 2023

Honestly I can't find anything negative to list.

I never rate a place 100 per cent but Casa Real was 200 per cent in everything. I am returning and telling others to stay here.

Stayed in August 2023

Everything

Everything

Stayed in August 2023

The location is close to the thermal baths and the beautiful waterfall! Luis was very helpful with places to go and things to do. The breakfast was very good!

Stayed in August 2023

My Internet on the second floor was slow and I kept getting kicked off. Once I got a connection, the internet was okay.

The location is in the quiet side of town. The view from my second floor was of the big cascade in Banos proper. Picture of view from room below. Great night light show from same cascade. The host spoke English and very attentive to our needs. The included breakfast was very good. Among other things, a delicious omelette, fresh fruit, fresh fruit juice and hot tea. Everything was very clean and good mattresses and pillows.

Stayed in August 2023

The shower temperature was really hard to manage (either burning hot or ice cold). Note: this hotel is not suitable for people allergic to animals (there are cats and dogs)

Good and quiet location near a beautiful waterfall. It was clean and the staff was really helpful and friendly. You can get tours organized directly at the hotel.

Stayed in July 2023

Friendly staff, perfect location, awesome breakfast

Stayed in July 2023

Loved the different spots we could hang out at, and the view was amazing. One of the best hostels I’ve stayed at.

Stayed in May 2023

Bathroom - totally functional, but major complaints were no ventilation in the bathroom and a plugged floor drain, meaning it stayed quite damp after showering.

Nice location on the edge of town, but within several minutes walking of just about everything! Luis (host / owner) was friendly and knowledgeable in activities to do, and even helped reserve tours for me.

Stayed in June 2023

all was perfect

beautiful room.

Stayed in May 2023

no complaints

Good location and wonderful staff

Stayed in April 2023

My reservation included breakfast, and I didn't like it. They give you the choice of scramble eggs, fried eggs or an omelet with cheese and ham, I asked for an omelet and it tasted weird. I tried to disguise the taste with ketchup, but it tasted even more weird then I realized the ketchup was expired and so was the mayo. They also offered you Humitas, which is a traditional Ecuadorian corn patty and it was also bad, so I ended up eating just the bread, coffee and blackberry juice which was delicious.

The hotel is located near the center of the town, the facilities were clean and in perfect condition, they cleaned the room and change the bedsheets everyday while I was there, my room included a king bed , a jacuzzi, and a mini bar. The staff was absolutely amazing, they went out of their way to make sure we were pleased with our time there and made several recommendations of the touristic places to visit near the area, which made everything a lot easier for us. I will definitely stay there next time I go to Banos.

Stayed in April 2023

A few mosquitoes in our room at night.

Excellent Breakfast! Location also excellent, very near Thermal Spa and waterfalls. All staff, especially the owners were very helpful with suggestions and helping to organize day trips!

Stayed in April 2023

No dislikes or complaints

Everything

Stayed in March 2023