The water dispenser is hard to pump

All the staff are super nice and have everything we wanted for. Thank you so much for your hospitality!

Stayed in March 2024

The lady was lovely, nothing was too much trouble.

Stayed in March 2024

Throughout our stay, our rooms shower didn't work well. The staff knew and did their best to help but it was an ongoing issues throughout.

The receptionist Stalin was amazing! He made our family feel right at home.

Stayed in February 2024

Nothing

The rooms are nice and clean, large, comfortable, and modern. Hotel about a 5 min walk to the main street by the harbour where all the restaurants are. Staff are pleasant, helpful and speak English. They were great in arranging a very reasonably priced taxi tour of the Highlands for us : ) Also, can fill up water bottles with purified water which, given the need to stay hydrated in the Galapagos, was appreciated.

Stayed in December 2023

The room for breakfast was a little disappointing, but food was fine

Clean, smart room, easy check in

Stayed in December 2023

The rooms are comfortable, clean and well equipped, with a well working air condition. Hotel is near to the center of Puerto Ayora. But the extraordinary at Hotel Palace is the staff: All staff members were really helpful and friendly. They helped us with planning day tours and transfers and had good recommendations for restaurants, bars and activities. We could leave our luggage while we were some nights on another Island. The breakfast was freshly and lovely prepared every morning, even when we needed to leave before official breakfast time. We very enjoyed our stay and recommend this hotel strongly for your stay at Galapagos!

Stayed in November 2023

Expensive for what it is

Hotel Personnel, large room, breakfast was excellent

Stayed in November 2023

Amazing location only 5 minutes walk from Charles Darwin Ave but quiet. Huge room & really good WiFi! The staff were super helpful, we only wish we could have stayed longer!

Stayed in November 2023

Clean, nice location

Stayed in September 2023

- nothing

- very friendly staff - very clean - comfy beds - air conditioning

Stayed in August 2023

I feel I could have been offered more information about tours and what to prioritise seeing on my short stay, but other than that everything was very good :)

Clean large bedroom, comfortable bed, nice breakfast consisting of eggs how you desire, toast, bread with jam and butter, fruit and yoghurt with coffee/ tea/ juice. The room was quiet and had AC which meant it was comfortable all the time. The bathroom was nice with a bath and a shower but could do with slight updating. You had to wait a little for hot water but that is normal on the island so wasn’t a problem. The staff were very friendly The location is very good being just a 7/8 minute walk from the main high street and sea.

Stayed in July 2023

Beautiful presented & clean with welcoming and friendly staff.

Stayed in June 2023

warm welcome from the reception upon arrival, very nice room with big comfortable bed, little fridge in the room, very clean place, nice breakfast. as we were leaving very early on the last day, they provided us with breakfast to take away. special thanks for Jose who was very welcoming and helpful during our stay the place is located in a quiet area but not far from the main streets

Stayed in May 2023

Everything was okay. The hotel was a little bit far from the centre but we were aware when we booked it.

The hotel room was clean and spacious. While the breakfast started one hour after we checked out (we had a very early start) staff offered to prepare a lunch bag (sandwich, a fruit and a juice).

Stayed in May 2023

The wifi was kind of slow I think the whole island from what I hears.

I like the location and the comfort of the room. The girl go out her way to cook early breakfast for us since we need to be early for our tours.

Stayed in April 2023

Nothing really.

Neat and clean facility, with excellent staff. They help you with day tours and resolve any concerns quickly.

Stayed in April 2023

Basic breakfast, but good. Staff was very helpfull and kind! Wifi was good (when working, seems an common problem in the islands).

Stayed in March 2023

Very quiet and peaceful. Friendly staff.

Stayed in February 2023

Great hotel. Big beds, very clean. Hot water. Poor wifi, as everywhere on the island. They cleaned the room when we were away and replaced the towels and even filled our water carafe. Small fridge in the room. Aircon worked fine. Recommended.

Stayed in March 2023

A very nice and quiet place, the rooms are very clean and the hospitality of the owners is excellent. The breakfast were the best and enough 😋 They have towels for going to the beach, fresh and cool water all the time and hot water for coffee or tea.

Stayed in February 2023

Excellent service. Tannia went above and beyond her duties to help me get back an item I forgot in the room.

Stayed in February 2023

1. cable tv wall connection has been broken, never fixed. 2. safety box does not properly working due to the llaxk of batteries 3. so much tiny ants over the kitchen and any food in a room 4. drafts on the kitchen fell down due to tightness 5. for the environment, it does not have shampoo

clean lines and rooms staffs were so kind

Stayed in January 2023

Wifi was not working most of the time. The front desk did what she could but it simply could not function.

Friendly front desk. Clean room.

Stayed in December 2022

Bring your own shampoo and soap

Tania the receptionist was super helpful and help us with all our tours. She kindly let us check in earlier when we arrived early in the morning help us calling all the taxis and help us when we had our flight canceled. Breakfast was amazing! Room was clean, the whole place was clean. And the location is great! Thanks tania for all the help!

Stayed in December 2022