Gran Colombia y Benigno Malo Esquina, 010101 Cuenca, Ecuador
#1 of 88 hotels in Cuenca
Guests' ChoiceBased on 42 hotel reviews
9.4Cleanliness
9.8
Comfort
9.6
Location
9.7
Facilities
9.6
Staff
9.7
Value for money
9.0
Free WiFi
8.8
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Showing 1 – 25
Reviewed: 26 April 2024
William
United StatesNot by any means the fault of the hotel, but be aware if going soon there are rolling blackouts in Cuenca April 24.
Gorgeous large rooms with great amenities. Helpful staff. The location is excellent, one block from the main square. Breakfast was excellent, and I enjoyed the rooftop bar as well.
Stayed in April 2024
Reviewed: 17 February 2024
Crisjhonatan
ArgentinaExcelente la suite presidencial.
Stayed in February 2024
Reviewed: 6 February 2024
Cristian
Saudi ArabiaI didn’t have AC in the room was quiet hot
Location and everything very comfortable
Stayed in February 2024
Reviewed: 14 January 2024
Yaraly
United StatesNothing.
New, clean and good location.
Stayed in December 2023
Reviewed: 3 January 2024
Emilia
EcuadorWe had interior rooms and they were a little too hot a night and a little loud
Beautiful colonial hotel, amazing location downtown!
Stayed in January 2024
Reviewed: 29 November 2023
German
United StatesBeautiful decor, amazing staff, excellent food and drinks. Top tier and overall wonderful experience.
Stayed in November 2023
Reviewed: 19 November 2023
Mary
United StatesThe construction was not fun but also was not anyone’s fault- timing!!! The hotel and the staff was wonderful! Service was awesome and I will return again.
I had 2 reservations- first one was excellent- price was fair and we had excellent views- second reservation was for the twin beds since I was with my sister- view was not as great and there was construction going on which was a bit noisy- aside of that everything else was wonderful
Stayed in November 2023
Reviewed: 3 October 2023
Baquerizo
EcuadorModern Clean and everything needed to have a pleasant stay
Stayed in October 2023
Reviewed: 25 September 2023
Daniel
New ZealandLocation is excellent to the main attractions of Cuenca. The rooftop cafe has a wonderful view. The staff were super attentive and happy all the time. Always helpful and seemed to really like their jobs and interactions. Rooms are quiet as double glazing keeps the road noise out. All furnishing and appointments high end. Bathroom great. Food was great. We ordered room service breakfast as with an infant it was easier and was fresh and delicious.
Stayed in September 2023
Reviewed: 10 September 2023
Alena
Israelwe didn’t like the food on the roof bar!
Amazing hotel. Situated in the center of the city! Staff are so acomodating and friendly! Facilities are comfortable. Bed, pillows were so fantastic. Breakfast has no wide choice but it the same in all Equador.
Stayed in August 2023
Reviewed: 5 August 2023
Stephan
NetherlandsNothing
Friendly and attentive staff, fantastic breakfast and very nicely decorated a spacious rooms. Extra reading room on ground flour. All right in the old city centre.
Stayed in August 2023
Reviewed: 12 July 2023
Lynne
United Statesa bit noisy. the central staircase carried noise up and down. The key for light situation was pretty bad. even with the key in the slot, we needed to be able to turn the main light off and leave the key in the slot so that we could turn on lights in the bathroom. Not a great design.
beautiful hotel right in the heart of the city. Easy walk to many places and great staff who were able to guide us to where we needed to go.
Stayed in July 2023
Reviewed: 3 July 2023
Michele
United StatesThe first night we had an issue turning off the lights because we couldn’t find all the light switches - a couple of key ones were located waaayyy behind the headboards for the beds. Someone had to come up from reception after 11pm to help us find them (reception didn’t even know where the light switches were, because they were not in a logical location). The issue was eventually resolved, and the hotel apologized, but at a hotel of this level (and price!) you would expect important details like this to be up to par. As others have also mentioned, the window and door of the room are not soundproof, so we could hear some noise from the street and the lobby. It wasn’t overwhelming and mostly subsided shortly after midnight (on a weekend), so we were still able to sleep, but better insulation would help. Finally, the beautiful bathroom had a heated floor, which we loved, but it basically took all night to heat up to a noticeable / pleasant temperature, so that seemed a bit inefficient.
The location was great, the breakfast was amazing, and the decor of the hotel was just lovely. The staff were super friendly and helpful.
Stayed in July 2023
Reviewed: 26 June 2023
Felix
SpainEverything
Stayed in June 2023
Reviewed: 16 June 2023
Mayra
United StatesThe cost of staying.
Property was very nice, with an excellent location.
Stayed in June 2023
Reviewed: 29 May 2023
David
EcuadorInstalaciones Impecables y servicio de primera
Stayed in May 2023
Reviewed: 18 April 2023
Harriette
United StatesOur room was extremely hot. Probably because we were next to the laundry room.
The staff was extremely friendly and professional. They will go above and beyond for their guests to meet their standards and expectations. Will totally recommend this hotel!
Stayed in February 2023
Reviewed: 18 April 2023
Veronica
United StatesIt was my first time in Ecuador and this hotel made my trip exceptional!
Stayed in March 2023
Reviewed: 11 April 2023
Richard
United Statesa bit noisy, music carried up the interior. some housekeeping was inconsistent - refill coffee some days, lack of tub cleaning. always fixed any issues
excellent staff, good breakfast, beautifully restored, good location. presidential suite was the best
Stayed in April 2023
Reviewed: 16 March 2023
Nicolas
Francesuper
Stayed in March 2023
Reviewed: 23 February 2023
Barb
CanadaMore options for gluten free and dairy free dietary restrictions
Excellent service, drinks and food were amazing.Great value for dollar. Beat the Banff Springs Hotel for value
Stayed in February 2023
Reviewed: 4 January 2023
Paul
Spainwe had an inside facing room. would stay in a room with outside window. was to hot in our room and had trouble sleeping
location location location great breakfast excellent staff, comfortable bed, cozy and charming hotel
Stayed in December 2022
Reviewed: 30 September 2022
Elzbieta
United StatesEverything was great!
Beautiful renovation, excellent service, great location.
Stayed in September 2022
Reviewed: 19 September 2022
Jose
EcuadorThe hotel is located in the main turistic area of the city. You have many high level restaurants at walking distance
Stayed in August 2022
Showing 1 – 25
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