Mariano Cueva 11-37 y Sangurima, 010150 Cuenca, Ecuador
#87 of 87 hotels in Cuenca
Guests' ChoiceBased on 79 hotel reviews
8.0Cleanliness
8.2
Comfort
8.1
Location
8.4
Facilities
7.8
Staff
8.2
Value for money
8.4
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 3 May 2024
Laura
SpainSome beds are a little bit hard to sleep in but you get used to it :D
We stayed over a week in this hotel...We loved the location, near the market, lots of facilities around and the views from the terrace are beautiful ❤️ The staff is very friendly, they were very accommodating and helpful to our requests.
Stayed in April 2024
Reviewed: 3 March 2024
Leonard
CanadaThin walls
Close to the market
Stayed in March 2024
Reviewed: 20 December 2023
Olga
RussiaThe tap in the sink in the bathroom was a bit strange with high pressure
A spacious room, no problems with hot water in the shower. We asked the staff to do laundry and they did, that was really handy. The hotel is well-located in
Stayed in December 2023
Reviewed: 12 August 2023
Rob
United KingdomThe location is great but if you have a street side room like i did it is noisy as on one of big plazas. Pigeons literally live on the window sill and the noise of them cooing and flapping wings drove me mad. Staff unfriendly
TV with netflix was a nice touch. Shower was very strong.
Stayed in August 2023
Reviewed: 27 July 2023
Enrique
PeruIs confusing getting to your room, you might ask for some directions
the staff very polite and the location of the property
Stayed in July 2023
Reviewed: 18 May 2023
Marisol
GermanyYou have to ring the bell for someone to let you enter and let you leave. It was ok because there was always someone there.
It is a hotel located close to the city center, it's a 5 minutes walk. There are cheap restaurants in the area and several laundry services cheapers than the ones offered in the hotel. The room did not have a closet and the hotel does not offer breakfast but it's ok because the hotel is cheap. All in all everything was fine!
Stayed in May 2023
Reviewed: 16 April 2023
Tanya
United KingdomVery Happy with everything
I had a lovely light room, overlooking the central square, that leads to the main market area, a great place to explore. The room was large and clean and the internet fast; exceptional for the price! I would definitely book here again.
Stayed in March 2023
Reviewed: 19 December 2022
Nuala
United KingdomRoom I felt needed freshening up, ie walls scuffed.
Location Staff were helpful
Stayed in November 2022
Reviewed: 25 November 2022
Tino
GermanyWindows could be cleaned (many doves next to the window). Takes long time until you get hot water.
Nice view on the busy plaza. Room at the end of the floor, therefore pretty quiet.
Stayed in October 2022
Reviewed: 18 November 2022
Ps
MalaysiaEverything is good
Stayed in September 2022
Reviewed: 18 November 2022
Max
BelgiumThe staff is less friendly than a prison. No kitchen
Nice room on a plaza (quiet at night). Good location between the center and the bus terminal.
Stayed in October 2022
Reviewed: 14 October 2022
Joep
NetherlandsThe shower was not always warm. When we mentioned it to the reception it was solved.
Very nice location between the bus station and the city center! Very good price.
Stayed in October 2022
Reviewed: 15 September 2022
Brittany
United StatesOur room was very bright at night because of a street lamp directly outside. It was also pretty loud throughout the nights we were there, the other guests seemed to be partying in their rooms. not terribly bad, we managed, but worth mentioning
Great location, in between the bus terminal and the centro historico. The water was very hot! Market right next door. and WiFi was really great for us!
Stayed in September 2022
Reviewed: 10 August 2022
Mic
Australiathe walls are PAPER thin - it’s an old hotel I get it but we could hear the people next to us partying and getting freaky until about 3am aaah not what I wanted to listen to.
location was great! near cages restaurants and the square was a great vibe. the staff is friendly and helpful !
Stayed in August 2022
Reviewed: 25 July 2022
Benjamin
NetherlandsThe wifi connection is absolutely horrible. I had to do some work, but it took me so many hours and it is still not done.
The shower is nice and hot and the rooms spacious. It's a 10 minute walk to the historical centre.
Stayed in July 2022
Reviewed: 24 July 2022
Jodie
South AfricaSheets and blankets were not clean.
Luggage storage offered, good location next to the market and 10 minute walk to the main plaza.
Stayed in July 2022
Reviewed: 20 July 2022
Hannah
United KingdomGood hotel in a central location. Decent sized rooms and bathrooms - best hot water shower we’ve experienced in South America so far!
Stayed in July 2022
Reviewed: 24 June 2022
Michał
PolandGood localization, clean and comfortable, good wifi
Stayed in May 2022
Reviewed: 1 April 2022
Elin
Swedenthe Windows were leaking when it rained so some of our stuff got a little wet.
good location, comfortable
Stayed in March 2022
Reviewed: 22 March 2022
Jose
GermanyGreat location, clean
Stayed in March 2022
Reviewed: 21 February 2022
Maarika
SwitzerlandExcellent location on the main plaza of Cuenca right next to the market! Clean rooms, hot water, good WiFi. Sure bet in this price range!
Stayed in January 2022
Reviewed: 12 January 2022
James
United KingdomThe shower is fantastic
Stayed in January 2022
Reviewed: 18 September 2021
Adam
United KingdomQuite basic, but it’s very reasonably priced for the area. Can’t moan too much!
Great location close to all things in Cuenca. Staff were very helpful, even stayed on an additional night! Shower was lovely and hot!
Stayed in September 2021
Reviewed: 5 December 2023
Šárka
Czech RepublicGreat location right in the historic center, simple but clean and spacious room with a beautiful view. Smart TV with Netflix. The staff wasn't overly friendly but helped us call a taxi.
Stayed in October 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content