One day we had to wait to get out of the garage because another car was blocking us. But the staff helped us and it was fine after 20 min .

Just like the photos everything was clean and nice

Stayed in May 2024

Breakfast

Location, site

Stayed in July 2023

excellent location within walking distance to tourist attractions, parks, stores, and restaurants. clean and comfortable with plenty of hot water, staff friendly and especially very helpful

Stayed in June 2023

nothing

location was great

Stayed in February 2023

The only issue of note was that the WiFi was not very good, it worked in the common areas but not very well in our rooms.

The hotel has a lot of charm and a good location. It was clean and the shower water was hot (something not to take for granted in Ecuador). Overall, a good experience. We had a billing issue that was resolved quickly with the help of our tour guide. We appreciated the hotel owner’s prompt response.

Stayed in May 2022

The first time I stayed, the rooms were very cold but luckily there were lots of extra warm blankets. The rooms are generally very clean but the last time I stayed, there were black hairs all of the pillow cases when I pulled back the duvet cover.

This hotel is a good stay when passing through Cuenca. It is close to the bus station and close to all the restaurants. The staff is very kind a helpful. Breakfast is also included and is very nice.

Stayed in February 2022

n/a

Nice location; friendly and helpful staff.

Stayed in December 2021

Breakfast could have had more variety and included something other than scrambled eggs and bread with very little fruit.

The staff was wonderful, friendly and professional. The beds were very comfortable, and the coffee was excellent! It was also very clean and quiet.

Stayed in December 2021

breakfast is the same every day

good location, juices for breakfast are just delicious

Stayed in November 2021

This is not that important but I would have liked a blow dryer. It would also have been nice to have a basic instruction sheet in English of how to enter building, use the key, the services they offer etc. They may have had this but I did not know. Will definitely stay here again if I return to Cuenca. Just what I was looking for.

Beautiful patrimonial home With an excellent location. It was in the heart of el centro walking distance to anything I needed including fine restaurants, coffee shops, historical sights and the Tomebomba River and walking trail. It’s on a street with a nice jewelry shop with handcrafted pieces. They offer to make any arrangements for you like finding out about current event schedules etc. or locations of a pizzeria for delivery. The breakfast was a simple, delicious, made to order desayuno of fresh fruit, organic juices, eggs and toast. They have a small bar to get a glass of wine in the evening. The bathroom was modern and had hot water. Most importantly, I slept well with comfortable beds and it was very quiet. Night time street noise can normally be a problem in el centro. The only difficulty is the family does not speak much English but they were very patient with Google translate. Highly recommend this beautiful simple home for a real, genuine ecuadorian experience. And, it is a good value.

Stayed in August 2021

breakfast

Stayed in July 2021

The breakfast was very basic and some of the staff weren’t too friendly.

Such a nice room, the beds are incredibly comfortable, the shower is lovely and hot and the location is great.

Stayed in May 2021

s/n

Todo

Stayed in April 2023

Everything

Stayed in February 2023

Booking.com said my booking was confirmed but when I arrived I had to wait 20 mins outside as there was no one at reception and then when I finally got someone’s attention they told me my booking was not confirmed at the hotel was full. I had to quickly find new place 10 mins walk away for twice the price.

Nothing

Stayed in January 2023

Hotel overcharged us on the booking app said $108 for 2 night they charged us more on arrival. Hard access to Hotel at night no one on reception waiting outside for long periods trying to get in the building also the room doors are really small

The room was clean and comfortable

Stayed in January 2023

The staff is very, and I mean in a serious way, amateur or unprofessional. They are nice people, but they just don’t have a clue of how to manage a hotel. Same person at the front desk has to cook breakfast, open the door at the hotel and check in or out guests at the same time. For real. Bedroom lighting is bad and uncomfortable for the eyes, and having no windows in any room that is a must. The beds and pillows are honestly some of the worst I slept in years, and I’m not a picky person, but they are just cheap and bad. You can’t have anything to drink because they are just not prepared at all. Not water, not a beer, not coffee, just nothing. The breakfast is bad too, it’s like a minimalist plate of fruit. Like 2 slices of banana (yes, honestly 2 slices), 3 bites of watermelon, and 4 small bites of papaya. And that was literal. Scrambled eggs and a poor quality coffee. It’s bad. The building could make a nice little hotel, but the problem is the management and the choices they make.

The property is nice, classic vibe and it’s really well located 4 blocks away from the main plaza.

Stayed in January 2023

They didn't clean the room during our stay (3 days) We don't have an issue with this but some might. No elevator. The rooms are small and a bit narrow but we had three beds in it so again, no complaints.

The hotel is small and perfect for a good night's rest after walking the city. The staff was friendly and helpful, we liked that to enter the property you have to ring a bell. Close to the city center.

Stayed in July 2022

Complete different reality in room than you got seen in photos. Cold water shower in the morning. Walls of a room without sound isolation, can hearing what's going in other rooms.

Location

Stayed in June 2022

bit dusty, noisy, bathroom not clean, staff not really professional, breakfast very simple

location was perfect

Stayed in January 2022

Ours was the only room left and it was kind of small but the attention and cleanliness made up for that.

Great location, halfway between Calle Larga and the Cathedral, everything within walking distance. Very clean place and having Jacinto taking care of every single detail made everything so easy and relaxed. Jacinto is a superb individual, educated, attentive and courteous. When back in Cuenca, that's my place!

Stayed in July 2021

Kind and helpful staff! Great showet, nice breakfast and walking distance downtown:)

Stayed in May 2023

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in November 2023