Hermano Miguel 5-84 y Juan Jaramillo, 010101 Cuenca, Ecuador
#68 of 88 hotels in Cuenca
Guests' ChoiceBased on 44 hotel reviews
8.1Cleanliness
8.5
Comfort
8.5
Location
8.9
Facilities
8.2
Staff
8.6
Value for money
8.2
Free WiFi
8.4
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Showing 1 – 25
Reviewed: 4 June 2024
Cheryl
United StatesThe hosts were muy amable. Its a convenient location, however in a social club district that is noisy late at night on the weekend.
Stayed in June 2024
Reviewed: 9 May 2024
Carla
EcuadorOne day we had to wait to get out of the garage because another car was blocking us. But the staff helped us and it was fine after 20 min .
Just like the photos everything was clean and nice
Stayed in May 2024
Reviewed: 4 July 2023
Ronald
EcuadorBreakfast
Location, site
Stayed in July 2023
Reviewed: 16 June 2023
David
Ecuadorexcellent location within walking distance to tourist attractions, parks, stores, and restaurants. clean and comfortable with plenty of hot water, staff friendly and especially very helpful
Stayed in June 2023
Reviewed: 26 February 2023
Maria
United Statesnothing
location was great
Stayed in February 2023
Reviewed: 24 June 2022
Veronica
United Kingdomn/a
clean, good location and friendly staff.. very happy with service
Stayed in June 2022
Reviewed: 1 June 2022
Ronda
United StatesThe only issue of note was that the WiFi was not very good, it worked in the common areas but not very well in our rooms.
The hotel has a lot of charm and a good location. It was clean and the shower water was hot (something not to take for granted in Ecuador). Overall, a good experience. We had a billing issue that was resolved quickly with the help of our tour guide. We appreciated the hotel owner’s prompt response.
Stayed in May 2022
Reviewed: 11 February 2022
Joey
CanadaThe first time I stayed, the rooms were very cold but luckily there were lots of extra warm blankets. The rooms are generally very clean but the last time I stayed, there were black hairs all of the pillow cases when I pulled back the duvet cover.
This hotel is a good stay when passing through Cuenca. It is close to the bus station and close to all the restaurants. The staff is very kind a helpful. Breakfast is also included and is very nice.
Stayed in February 2022
Reviewed: 5 January 2022
Ricardo
United Statesn/a
Nice location; friendly and helpful staff.
Stayed in December 2021
Reviewed: 16 December 2021
Jill
United StatesBreakfast could have had more variety and included something other than scrambled eggs and bread with very little fruit.
The staff was wonderful, friendly and professional. The beds were very comfortable, and the coffee was excellent! It was also very clean and quiet.
Stayed in December 2021
Reviewed: 25 November 2021
Sali
Kosovobreakfast is the same every day
good location, juices for breakfast are just delicious
Stayed in November 2021
Reviewed: 25 July 2021
Alexander
Germanybreakfast
Stayed in July 2021
Reviewed: 18 June 2021
Holly
United KingdomThe breakfast was very basic and some of the staff weren’t too friendly.
Such a nice room, the beds are incredibly comfortable, the shower is lovely and hot and the location is great.
Stayed in May 2021
Reviewed: 28 April 2023
Josue
Ecuadors/n
Todo
Stayed in April 2023
Reviewed: 22 February 2023
Isaac
United StatesEverything
Stayed in February 2023
Reviewed: 17 January 2023
Andrew
United KingdomBooking.com said my booking was confirmed but when I arrived I had to wait 20 mins outside as there was no one at reception and then when I finally got someone’s attention they told me my booking was not confirmed at the hotel was full. I had to quickly find new place 10 mins walk away for twice the price.
Nothing
Stayed in January 2023
Reviewed: 9 January 2023
Liam
United KingdomHotel overcharged us on the booking app said $108 for 2 night they charged us more on arrival. Hard access to Hotel at night no one on reception waiting outside for long periods trying to get in the building also the room doors are really small
The room was clean and comfortable
Stayed in January 2023
Reviewed: 4 January 2023
Amilcar
EcuadorThe staff is very, and I mean in a serious way, amateur or unprofessional. They are nice people, but they just don’t have a clue of how to manage a hotel. Same person at the front desk has to cook breakfast, open the door at the hotel and check in or out guests at the same time. For real. Bedroom lighting is bad and uncomfortable for the eyes, and having no windows in any room that is a must. The beds and pillows are honestly some of the worst I slept in years, and I’m not a picky person, but they are just cheap and bad. You can’t have anything to drink because they are just not prepared at all. Not water, not a beer, not coffee, just nothing. The breakfast is bad too, it’s like a minimalist plate of fruit. Like 2 slices of banana (yes, honestly 2 slices), 3 bites of watermelon, and 4 small bites of papaya. And that was literal. Scrambled eggs and a poor quality coffee. It’s bad. The building could make a nice little hotel, but the problem is the management and the choices they make.
The property is nice, classic vibe and it’s really well located 4 blocks away from the main plaza.
Stayed in January 2023
Reviewed: 17 July 2022
Maggie
United StatesThey didn't clean the room during our stay (3 days) We don't have an issue with this but some might. No elevator. The rooms are small and a bit narrow but we had three beds in it so again, no complaints.
The hotel is small and perfect for a good night's rest after walking the city. The staff was friendly and helpful, we liked that to enter the property you have to ring a bell. Close to the city center.
Stayed in July 2022
Reviewed: 19 June 2022
Tomas
LithuaniaComplete different reality in room than you got seen in photos. Cold water shower in the morning. Walls of a room without sound isolation, can hearing what's going in other rooms.
Location
Stayed in June 2022
Reviewed: 4 January 2022
Jan-willem
Netherlandsbit dusty, noisy, bathroom not clean, staff not really professional, breakfast very simple
location was perfect
Stayed in January 2022
Reviewed: 30 July 2021
Manuel
EcuadorOurs was the only room left and it was kind of small but the attention and cleanliness made up for that.
Great location, halfway between Calle Larga and the Cathedral, everything within walking distance. Very clean place and having Jacinto taking care of every single detail made everything so easy and relaxed. Jacinto is a superb individual, educated, attentive and courteous. When back in Cuenca, that's my place!
Stayed in July 2021
Reviewed: 2 May 2023
Anonymous
CanadaKind and helpful staff! Great showet, nice breakfast and walking distance downtown:)
Stayed in May 2023
Reviewed: 3 May 2024
Cynthia
CanadaThere are no comments available for this review
Stayed in April 2024
Showing 1 – 25
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