Av. Joaquín Orrantia y L. Benitez, ECU090112 Guayaquil, Ecuador
#20 of 84 hotels in Guayaquil
Guests' ChoiceBased on 415 hotel reviews
8.7Cleanliness
9.1
Comfort
9.1
Location
9.4
Facilities
8.8
Staff
9.0
Value for money
8.4
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 19 February 2023
Jose
Ecuadorbreakfast room pool
Stayed in January 2023
Reviewed: 14 February 2023
Ponder
United StatesAll
Stayed in February 2023
Reviewed: 8 February 2023
Daniel
NetherlandsGym was closed.
Stayed in February 2023
Reviewed: 7 February 2023
Marco
Ecuadornewly remodeled
Stayed in January 2023
Reviewed: 5 February 2023
Cynthia
Ecuadorfriendly helpful,staff. location!
Stayed in January 2023
Reviewed: 19 January 2023
Lisbet
United StatesThe entire staff was extremely helpful, I did the booking for my parents and the communication was excellent,I strongly recommend it.
Stayed in January 2023
Reviewed: 12 January 2023
Gustavo
United StatesVery Good
Very Good
Stayed in January 2023
Reviewed: 3 January 2023
Patrick
GermanyEverything perfect! Especially the staff was very friendly and helpful. Carlos went beyond to help us with parking, Airport transfer and every other question we had!
Stayed in December 2022
Reviewed: 19 December 2022
Gustavo
United StatesTodo
Stayed in December 2022
Reviewed: 12 December 2022
Alison
CanadaIncluded breakfast had lots of options but not the greatest quality!
Great location - close to the airport. Airport shuttle included. Attached to a big mall with lots of dining options. Gym + sauna were great!
Stayed in December 2022
Reviewed: 2 December 2022
Daniel
United Statesour room was a bit loud on lower floors close to ventilation and aircon system or the hotel .. could not open windows cuz of the noise .
Location felt safe and close to airport . we had a great dinner at their restaurant and the breakfast buffet was very good.
Stayed in December 2022
Reviewed: 23 November 2022
Gustavo
United StatesExcelente
Excelente
Stayed in November 2022
Reviewed: 20 November 2022
Yenda
AustraliaThe gym equipment needs some maintenance. It’s expensive for what it offers.
Good breakfast, close to shopping mall. We stayed here for access to medical specialists
Stayed in November 2022
Reviewed: 9 November 2022
Diego
United Statesclen
location
Stayed in October 2022
Reviewed: 10 October 2022
Rami
Canadabreakfast options are too local. fruit selection was good
location and staff are good
Stayed in October 2022
Reviewed: 27 September 2022
Jen
United StatesWe were unable to get breakfast because we didn't register the day before. Never had that happen anywhere before or I was told at the time of check in.
Convenient to the airport.
Stayed in September 2022
Reviewed: 27 August 2022
Juan
Colombiame cobraron el desayuno aparte y la tarifa era alta
Stayed in August 2022
Reviewed: 24 July 2022
Myrian
United Stateseverything was excellent
I loved it!
Stayed in July 2022
Reviewed: 17 July 2022
Natalie
EcuadorHousekeeping could have been a little more attentive. There were small details around cleanliness, and they forgot to put towels in the bathroom. (Easily remedied, of course.)
The restaurant was good; the staff was very accommodating; the treat for my birthday was a nice touch
Stayed in July 2022
Reviewed: 10 July 2022
Juan
Colombiabreakfast , noise from the restaurant at night.
good bed , good prices
Stayed in July 2022
Reviewed: 24 June 2022
Julia
SwitzerlandBest breakfast, nice Pool with warm water, friendly staff, after check-out we could still use the pool, transfer to the airport included, direct acess to the shopping mall
Stayed in June 2022
Reviewed: 19 June 2022
Cynthia
Ecuadorlocation and cleanliness
excellent staff and responsive to needs
Stayed in June 2022
Reviewed: 18 June 2022
Mercedes
United Statesthe room had a very strong musty smell, very uncomfortable to rest
Location
Stayed in June 2022
Reviewed: 13 June 2022
Pablo
Ecuadorcheck in schedule
Location
Stayed in June 2022
Reviewed: 8 June 2022
Zhao
Ecuadorgood stuff. helps a lot.
Stayed in June 2022
Briançon, France
Piriápolis, Uruguay
Cheltenham, UK
London, UK
Inverness, UK
Saint-Brice-de-Landelles, France
Fernando de Noronha, Brazil
Gdańsk, Poland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content