Av. Joaquín Orrantia y L. Benitez, ECU090112 Guayaquil, Ecuador
#20 of 84 hotels in Guayaquil
Guests' ChoiceBased on 415 hotel reviews
8.7Cleanliness
9.1
Comfort
9.1
Location
9.4
Facilities
8.8
Staff
9.0
Value for money
8.4
Free WiFi
8.7
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End of dialog contentReviewed: 24 May 2024
Robert
Belgiumx
Nice rooms. Direct access to the shopping center. Gym okay, good swimming pool to relax. Transport to and from the airport (only 5 minutes).
Stayed in April 2024
Reviewed: 24 May 2024
Francis
United StatesClean comfortable convenient
Stayed in May 2024
Reviewed: 24 May 2024
Valerie
United StatesThis is a lovely hotel. I'm a single woman traveling solo, and I felt very secure here. The staff were very friendly and accommodating. After checking out of the room, I realized I'd left my cell phone charging in the bedside table, and one of the staff went back up to get it for me.
Stayed in May 2024
Reviewed: 24 May 2024
Koichi
JapanNothing negative to mention from this hotel, its staff, nor the different services they provide. Everything was just right as needed and expected. The staff attention, lobby, restaurant, and mostly in the meeting rooms area was really outstanding.
This was my third time staying at this hotel. Staff very nice and you can feel that they are doing their best to make you feel comfortable and to enjoy your stay. Connexion to the shopping mall is just perfect and makes many things so much easier, considering the external factors that may have a negative effect from the security point of view. Will definitely keep this hotel as one of my main options when visiting this city.
Stayed in April 2024
Reviewed: 19 May 2024
Munoz
EcuadorThe Room excellent The Breakfast excellent
The Brefakfast room was expectacularvery
Stayed in April 2024
Reviewed: 10 May 2024
Susan
United StatesThe continental breakfast could have offered a cold beverage, but overall the food was great.
Karla at the front desk was so helpful and professional. The beds were very comfortable too. The hotel has its own access to the Mall del Sol, which was super convenient.
Stayed in May 2024
Reviewed: 5 May 2024
German
FranceBien en general
Stayed in May 2024
Reviewed: 3 May 2024
Dipollino
United StatesNothing
Breakfast was buffet and very good. Hotel rooms spacious and clean. Staff more than helpful.
Stayed in May 2024
Reviewed: 27 April 2024
Elise
AustraliaThe air con in the room is inducted so was only an issue when sleeping it would constantly turn on and off automatically but was fine for a night.
Great location very close to airport for a stopover for 1 night. The free shuttle service was great we just had to give our flight details for pickup. On our way back to airport they arranged a taxi for free assume the shuttle wasn’t going then. Great service! Buffet breakfast was amazing so many choices. Room was big and comfortable and felt very safe in Guayaquil at this hotel. Also had security outside all hours and key access everywhere felt very safe. Connected to a mall as well so we didn’t even leave the mall/hotel for our 1 night stay. Great price for the place
Stayed in April 2024
Reviewed: 14 April 2024
Lynne
United StatesThere was confusion about how to arrange for a shuttle ride to the Hotel from the airport. I did not see any mention that flight numbers and arrival time needed to be entered on the TRYP website in order to obtain a ride. Luckily, when we called. CARLOS was able to arrange a shuttle ride for us to the hotel and a taxi ride back to the airport for us at 6 am in the morning. In addition, he helped us with a shuttle ride to and from the airport the night we arrived so that I could pick up delayed baggage.
Carlos at the front desk was excellent! He was helpful, welcoming, enthusiastic and professional.
Stayed in April 2024
Reviewed: 10 April 2024
Lopez
United StatesExcelent security. Close proximity to the airport. Hotel is Connected to a Mall with a large food court, modern shops and restaurants.
Stayed in April 2024
Reviewed: 7 April 2024
Karen
United StatesBecause if the open atrium it was a little noisy.
Close to the airport restaurants on site.
Stayed in April 2024
Reviewed: 26 March 2024
Humberto
ItalyExcelente
Stayed in March 2024
Reviewed: 21 March 2024
Kevin
United StatesLocation and breakfast buffet
Stayed in February 2024
Reviewed: 16 March 2024
Marfori
United StatesThe room was set up for only one person after booking the room for two. One cup for coffee, One chair to sit in, one towel.
We enjoyed the king size bed and the refrigerator. Service was excellent. Everyone was friendly.
Stayed in March 2024
Reviewed: 11 March 2024
Jennifer
Ecuadorroom
Stayed in March 2024
Reviewed: 28 February 2024
Sam
United Statesexcellent service , received personal correspondence from the hotel to get airport pick up. they went above and beyond to accommodate us.rooms were cozy and room service with a full kitchen at 1 am incredible. thank you!!!
Stayed in February 2024
Reviewed: 19 February 2024
Mohammed
United KingdomEverything is perfect
Free shuttle. Clean tidy room. Close to airport nexydoor to the maal the staff are very friendly amazing customer service. Especially Jorge he was very helpful and amazing customer service skills . Helped resolve any problems .He is a star in the company. And the people that greet you to take your luggage to your room are soo friendly will definitely book again
Stayed in February 2024
Reviewed: 19 February 2024
Mohammed
United KingdomVery clean place. The staff are good especially Jorge. Help me resolve any issue. Jorge has amazing customer service. Very friendly. He is a star of the company. everyone at reception were very friendly
It right next to the shopping mall also mins away from airport
Stayed in February 2024
Reviewed: 11 February 2024
William
United StatesThey picked me up at the airport right on time. The reason this was so important was that I got in at midnight.The staff was great. Breakfast was far above my expectations! The room was very clean and comfortable.
Stayed in February 2024
Reviewed: 4 February 2024
Delgado
EcuadorSome of the installations looked old/used. There was no night stand lamp for reading or dimming lights in the room. As I traveled with my family it would have been nice to have that feature in a shared room.
Given current insecurity in Guayaquil, the fact that the hotel is connected to a giant mall is very helpful. You only have to walk across a hall and you have access to restaurants and grocery stores.
Stayed in January 2024
Reviewed: 21 January 2024
Sunny
EcuadorIt was a comfortable stay
The facilities
Stayed in December 2023
Reviewed: 19 January 2024
Ivonne
United StatesN/A
The Hotel has a very professional friendly staff, always ready to assist any guest.
Stayed in January 2024
Reviewed: 15 January 2024
Joseph
United StatesNext to Mall del Sol. Very good breakfast. All employees were very attentive and accommodating.
Stayed in January 2024
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