Exceptional hotel, staff courteous, friendly and so helpful. Has all the services you need including shops, pharmacy, restaurants, gym and spa

Stayed in May 2024

Nothing

Hotel was beautiful staff was so friendly rooms were exceptionally clean

Stayed in November 2023

All was good!

I book this hotel for my colleagues. They all loved it, and really enjoyed the breakfast. Super recommended!

Stayed in October 2023

Main restaurant wasn't open for dinner, but able to order from menu and was served meal in the bar which was fine. However, the 20% discount available in the restaurant wasn't honoured in the bar even though we chose from the restaurant menu. The discount available in the bar was 10%. Had the restaurant been open we would have eaten there so felt we should have been entitled to the higher discount..

Great room, friendly staff. Good selection of food at breakfast though coffee machines not working. Restaurant menu varied and food good.

Stayed in October 2023

Nothing. Everything was great.

Breakfast was great. Travelled with family including young kids, everyone able to find something to their liking. Lots of restaurants in the area within walking distance. Went to a fabulous steak house. Very memorable.

Stayed in July 2023

Excellent location and facilities. Very professional staff.

Stayed in July 2023

The breakfast was OK, not excellent as I expected, need to improve some hot dishes like the encebollado was cold and bitter taste and everyday they offered the same. They need to improve a little bit

Awesome hotel. The view of the city was superb. A really good experience.

Stayed in July 2023

Nothing

Hotel location is great and staff are friendly and helpful

Stayed in June 2023

very far from the airport. refrigerators did not work, no in room mini bar.

indoor pool for the kids, spacious rooms, good and quick room service. restaurants within the same building for east access.

Stayed in April 2023

Competitively priced, well located, comfortable property

Stayed in May 2023

Very slow WiFi. It was quite expensive. One could expet much liquid soap and shampoo. But the housekeeping was fast to bring what we asked for. There is not much to do around the hotel (although lots of restaurants)

Very clean and comfortable hotel. Very nice staff

Stayed in April 2023

Bed was hard but comfortable enough, had problem with the safe and the battery needed to be charged, which they handled immediately. It would be nice to have more plug outlets and the room was a bit dark. Minor things and had a nice 3 night stay.

Location seemed good, many restaurants around the corner in what seems like safe walking distance. Staff was excellent, prompt response when we had problems with our safe. Facilities all seem very nice and a good breakfast.

Stayed in February 2023

nothing

I like that it was quiet and little away from major tourist areas

Stayed in February 2023

The swimming pool was cold and the access for the pool included a walk outside the building😕 Breakfast price a little bit salty. No playzone for kids.

Rooms are wide, clean and great for families. Big kitchen, well supplied. The hotel also have 4 or 5 restaurants with great options from breakfast to dinner. Staff very kind and gentle. Parling included.

Stayed in December 2022

Nice location close to local attractions, friendly helpful staff

Stayed in December 2022

Bit old

Staff, service.

Stayed in November 2022

Expensive

Attentive staff and excellent food in the restaurant.

Stayed in November 2022

Nothing - apart from that our stay was too short. We need to come back!

We chose this hotel for our first trip to South America because we had brilliant experiences with a Swissotel in Izmir, Turkey - and we couldn't have made a better choice! Wonderful spacious suite with breathtaking fews, a fantastic pool, hall, bar, the executive lounge with lovely food and drink and an even better few - I don't even know where to start. It was all wonderful, but the best bit is the staff. Everybody is helpful, patient, so friendly and helpful that you feel like royalty. Especially the wonderful people at the executive lounge and at the reception deserve a mention - and the gentleman by the lift who always helped my wive finding her way. And the gorgeous people in the Spanish restaurant ... and and and. This hotel is a treat. Don't miss it!

Stayed in October 2022

I am allergic to milk so the staff made me eggs without milk for breakfast. Staff very helpful. Superior double room was spacious and had chairs!

Stayed in September 2022

it was great

Siegfried helped my wife and I change our plans. He happily pitched in and helped us. Most other people would not have been willing to do what he did. Thanks again Jim & Nancy

Stayed in September 2022

great location. staff helpful

Stayed in August 2022

Not enough pillows Not enough lights in the room

Friendly staff and window view of the mountains

Stayed in August 2022

lack of flexibility

it is well located and good business atmosphere

Stayed in July 2022

property is outstanding

all is ok

Stayed in July 2022