Av. Remigio Romero 2-61 y Av. Remigio Tamariz, 010150 Cuenca, Ecuador
#86 of 88 hotels in Cuenca
Guests' ChoiceBased on 5 hotel reviews
8.0Cleanliness
8.4
Comfort
8.2
Location
8.9
Facilities
8.5
Staff
8.3
Value for money
8.5
Free WiFi
5.0
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Showing 1 – 5
Reviewed: 22 February 2023
Luis
EcuadorIt is not a Hotel
The restaurant in front of the Hotel
Stayed in February 2023
Reviewed: 5 January 2023
Andriy
UkraineThis hotel it's a joke. I with my wife booked room in Terra Sur for 3-4 January 2023 one day before. We used booking.com and price for 2 persons was $16 plus $3 taxes and room cleaning. We came at 2:30pm hotel is under construction and nobody at the front desk. The construction guy said the reception people at lunch they will be in hour. Despite the fact that check-in starts 2pm. Well, we dropped our baggage in the lobby and went to see the city. When we got back at 6pm the guy about 60 years old (looks like the owner) said the price is 30$ if we want to stay. I showed him my booking confirmation but he didn't listen to me and he barely spoke English. He said something that booking doing wrong. He was rude and unpleasant. My wife and I decided not to stay in Terra Sur and went to look for another hotel... I sent message to Booking customer service and next day I got an answer, that we apologize Terra Sur was overbooked in January, 3 and they cancelled our reservation. That's not true cause they guy didn't tell me anything about this, room was available he just told us almost twice bigger price....
Stayed in January 2023
Reviewed: 5 December 2022
Robert
United StatesIts 75F during the day 40F at night. The room had no heat so I booked two nights and left after freezing all night the first night. I asked the owners wife if she had a portable space heater for me to use at night because I froze all night. She acted like I was nuts so I just packed up and left the hotel even though I paid for two nights.
Nice room great price, nice owner, his wife wasn't so nice when I didn't buy the overpriced clothes she offered me.
Stayed in December 2022
Reviewed: 25 August 2023
Brian
AustraliaThere are no comments available for this review
Stayed in August 2023
Showing 1 – 5
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