Reviews of Citymax aqua park Hotel Aswan 4 stars
مدخل مدينة أسوان الجديدة مدينة أسوان الجديدة, 81718 Aswan, Egypt
#30 of 39 hotels in Aswan
Guests' ChoiceReview score
Based on 130 hotel reviews
7.6Score breakdown
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Cleanliness
8.4
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Comfort
8.4
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Location
6.4
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Facilities
8.0
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Staff
8.5
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Value for money
7.9
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Free WiFi
7.2
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Reviewed: 7 January 2024
Dr
Egypt41 reviews6 helpful votes8.0Very good- • Leisure trip
- • Family with young children
- • Superior Double or Twin Room with City View
- • Stayed 2 nights
- • Submitted via mobile
Just the location away the center
It is all nice
Stayed in December 2023
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Reviewed: 5 January 2024
Sergio
New Zealand31 reviews2 helpful votes8.0“Peaceful place”- • Leisure trip
- • Couple
- • Superior Double or Twin Room with City View
- • Stayed 4 nights
- • Submitted via mobile
We had some small language issues between us and the taxi drivers; but something massive. Not everyone speaks English in Egypt.
The hotel staff and check-in were great; they let us check in 5 hours early, which was so good since we were on a train trip for 14 hours. Also it is easy to organize a driver to pick us up from the train station. The room were great, and hotel looks in a good condition too... It isn't far from the city but not so acessisable to the city since you will need taxis to move around (no uber). Theres a small supermarket next to the hotel if you need anything. It is a great place to relax and stay away from the city.
Stayed in January 2024
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Reviewed: 3 January 2024
Luo
China33 reviews3 helpful votes8.0“Nice, but location quite far from city center”- • Leisure trip
- • People with friends
- • Superior Single Room
- • Stayed 1 night
- • Submitted via mobile
Breakfast not tasty
Clean, staff very supportive, welcome fruit plate
Stayed in December 2023
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Reviewed: 1 November 2023
Thamir
Canada3 reviews1 helpful vote8.0“Nice hotel”- • Leisure trip
- • Group
- • Superior Single Room
- • Stayed 1 night
- • Submitted via mobile
The food wasn’t too good. The stuff who they were doing tours Martina and MOHAMAD weren’t honest with they promised us with our tour and too expensive
Very nice and clean. Reception are so friendly and comfortable
Stayed in November 2023
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Reviewed: 14 October 2023
Ana
Portugal4 reviews1 helpful vote8.0“Nice place to stay”- • Leisure trip
- • Couple
- • Superior Double or Twin Room with City View
- • Stayed 1 night
- • Submitted via mobile
It is really far away from Aswan. The bath was leaking all over to the bathroom.
The room was very spacious and the reception guy was very helpful.
Stayed in October 2023
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Reviewed: 4 October 2023
Alicia
Antigua & Barbuda4 reviews2 helpful votes9.0“1 word needed. Relaxing.”- • Leisure trip
- • Group
- • Superior Double or Twin Room with City View
- • Stayed 3 nights
We had a hiccup with communication. I would advise them to train staff not to say yes or ok if they do not fully understand. However, this was only one member on their team. Also, it got a little uncomfortable using the pool facilities, as a tourist. The locals who came to cool down were very judgmental even though my friend and I followed dress code and were mostly covered.
Pleasant and accommodating staff! They also had a free shuttle accommodation to and from the city, when requested. I think the location, which is on the city outskirts, is perfect... not too far from the airport and close enough to the city.
Stayed in September 2023
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Reviewed: 8 May 2023
Amal
Sudan5 reviews1 helpful vote7.0“it was ok”- • Leisure trip
- • Family with young children
- • Superior Double or Twin Room with Pool View
- • Stayed 1 night
- • Submitted via mobile
female receptionist was rude
aqua park access for kids
Stayed in May 2023
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Reviewed: 26 February 2023
Mmakarim
Egypt4 reviews2 helpful votes9.0“I think the hotel could easily get five stars when fully operational”- • Leisure trip
- • Family with young children
- • Superior Double or Twin Room with City View
- • Stayed 1 night
I had hoped that the aqua park would be operational during my stay, despite my earlier knowledge that it would be out of service until April
The reception girl was very friendly and everything was very good, also the rooms were clean and comfortable and I think it will be one of the best hotels in Aswan when it is fully operational and so is the place around because the location of the hotel is in the new city of Aswan which is not completed yet and it is about half an hour away from the city center Old and about services
Stayed in February 2023
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Reviewed: 5 January 2023
Haajirah
South Africa6 reviews6 helpful votes8.0Very good- • Leisure trip
- • Family with young children
- • Superior Double or Twin Room with City View
- • Stayed 2 nights
- • Submitted via mobile
New aswan is 25% complete with its development and there is only one shop and one hotel in the entire main road. Main road was very messy and noisy due to the improvements. Once new aswan is finished built I would love to return in a few years to see how this new and extremely modern city will bring flocks of tourists. Distance to the city was about 20 mins drive by cab. We usually didn't return to the hotel to take a rest because of the distances we needed to travel from the hotel to the main hub in Aswan city. Breakfast variety was very limited.
The hotel will be a wonderful attraction once the development in new aswan is complete. Loved that the room was completely modern. The most high end finishes from all the hotels we stayed in during our travels. Transfers between city max aswan and city max new aswan was free of charge which was a great plus for us. Breakfast was arranged in a to-go bag when we checked out the morning which was pleasantly surprising. Receptions lady instantly changed our perception of the hotel with her friendliness.
Stayed in December 2022
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Reviewed: 23 December 2022
Meet
India22 reviews2 helpful votes7.0“Cheap quality stay away from the action”- • Leisure trip
- • Family with young children
- • Superior Double or Twin Room with City View
- • Stayed 1 night
- • Submitted via mobile
The staff tried to tell us that they have upgraded us and gave us a room with swimming pool view. We soon realised that the room had no balcony as promised on photos. Only on showing them the proof, they gave us the right room. Breakfast was just okay, nothing great and location is horrible - completely outside the city. Waterpark doesnt work.
Almost nothing
Stayed in December 2022
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Reviewed: 5 December 2022
Rishani
South Africa14 reviews1 helpful vote9.0Superb- • Leisure trip
- • Family with young children
- • Superior Double or Twin Room with City View
- • Stayed 1 night
- • Submitted via mobile
NA.
Place was spacious and value for money.
Stayed in November 2022
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Reviewed: 4 December 2022
Bugan
Romania2 reviews8.0Very good- • Leisure trip
- • Group
- • Superior Double or Twin Room with City View
- • Stayed 1 night
- • Submitted via mobile
no internet
clean & big rooms
Stayed in November 2022
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Reviewed: 3 December 2022
Monique
Saudi Arabia12 reviews8.0Very good- • Leisure trip
- • People with friends
- • Superior Double or Twin Room with Pool View
- • Stayed 1 night
- • Submitted via mobile
Location is not really good, far out from everything. Bathtub kept clogging and water was not draining.
Hotel looked new, beds were very comfortable.
Stayed in November 2022
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Reviewed: 3 November 2022
Gary
Canada3 reviews7.0“Good vaue”- • Leisure trip
- • Solo traveller
- • Superior Single Room
- • Stayed 2 nights
- • Submitted via mobile
No English TV channels
Too far from city but had shuttle
Stayed in October 2022
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Reviewed: 28 October 2022
Alberto
United Arab Emirates26 reviews8.0“Good Facilities but not recommended for DIY tour travellers”- • Leisure trip
- • Solo traveller
- • Superior Double or Twin Room with Pool View
- • Stayed 2 nights
- • Submitted via mobile
It is far from the center and it is not recommendable to solo traveller who does not booked for tours. If you have booked a tour, a shuttle will drive you to the center (City Max Hotel).
The facilities and the receptionists who are willing to help. It has free access to the Aqua Park.
Stayed in October 2022
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Reviewed: 25 October 2022
Shen
China6 reviews7.0Good- • Leisure trip
- • Solo traveller
- • Superior Single Room
- • Stayed 2 nights
The hotel booked Abu Simbel tour is quite expensive, 45USD for the solar alignment day. Quite high as compared to others. Also the hotel can arrange aswan half day tour, 50USD, quite expensive also. not recommended.
The location is not so good, no nearby restaurant or anything, but there is free shuttle bus to the aswan town citymax. That's convenient.
Stayed in October 2022
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Reviewed: 20 October 2022
Zainab
Ghana35 reviews5 helpful votes9.0Superb- • Leisure trip
- • Couple
- • Superior Double or Twin Room with City View
- • Stayed 1 night
- • Submitted via mobile
The hotel is quite far from the center. However, the hotel provides shuttle for your comfortability.
The staffs were friendly and the room was comfortable
Stayed in October 2022
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Reviewed: 8 October 2022
Varun
India3 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Superior Double or Twin Room with City View
- • Stayed 1 night
- • Submitted via mobile
The staff was very helpful and forthcoming. They even arranged a free shuttle to downtown at 3:30 am.
Stayed in October 2022
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Reviewed: 19 June 2022
Ashi
India2 reviews9.0Superb- • Leisure trip
- • People with friends
- • Superior Double or Twin Room with City View
- • Stayed 2 nights
- • Submitted via mobile
The location
The facilities were clean and we had a very comfortable stay. The staff was helpful and had our breakfast ready at 4AM as we had to leave for Abu Simbel. As the hotel is located away from central Aswan, they provide a shuttle from their sister branch at the centre of the city till the hotel and vice versa.
Stayed in May 2022
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Reviewed: 22 May 2022
Mrs
Australia27 reviews9 helpful votes8.0“Out of town but new and clean”- • Leisure trip
- • Couple
- • Superior Double or Twin Room with City View
- • Stayed 3 nights
- • Submitted via mobile
The food and acess to restaurants.
The hotel is new and clean. It is located in new Aswan which is about a 15min drive from the hotel but the hotel offers a free shuttle service.
Stayed in May 2022
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Reviewed: 16 April 2022
Xinyuan
United Kingdom5 reviews9.0“staff nice and comfortable”- • Leisure trip
- • Family with young children
- • Superior Single Room
- • Stayed 2 nights
- • Submitted via mobile
none
clean, room big.
Stayed in April 2022
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Reviewed: 25 March 2022
Nicolae
Romania28 reviews4 helpful votes7.0“Good property but lot of space for improvement”- • Leisure trip
- • Family with young children
- • Superior Double or Twin Room with City View
- • Stayed 1 night
- • Submitted via mobile
Room dirty, the dust was all over, no slippers. When you do shower the water is going on the floor because of the bad glass seal. It show that the housekeeping and maintenance is very poor.
Great room size Clean linen
Stayed in March 2022
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Reviewed: 21 March 2022
Laurent
France3 reviews2 helpful votes9.0“great!”- • Leisure trip
- • People with friends
- • Superior Double or Twin Room with City View
- • Stayed 2 nights
- • Submitted via mobile
Nothing much to say. If I wanted to be really picky I would say that the cutlery should be in inox and not in plastic. It’s cheap for a 4 star hotel, and bad for the environment.
The staff was so nice and welcoming. they made our stay great!
Stayed in March 2022
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Reviewed: 14 March 2022
Aba
Turkey2 reviews7.0Good- • Leisure trip
- • Couple
- • Superior Double or Twin Room with City View
- • Stayed 1 night
- • Submitted via mobile
stuff were so kindly, they have free transportation from downtown,
Stayed in March 2022
