The Value of price is too high ..we reached there at 1:30pm and we received the room at 2:20pm too late .. there is no priority for the guests to play in water park it's same with day users... Timing of the facility it's not good starting from 10am to 5pm and we are on summer Timing.. the quality of food for breakfast and dinner is was not good

The staff.. room .. swimming pools

Stayed in May 2024

Food is very bad

Stayed in April 2024

High sound of DJ and some guests weren’t wearing swimsuits

The place .. room and dinner

Stayed in April 2024

the food was the worst i had ever, my son was not able to eat anything at dinner expect the rice, the chicken was so dry and grilled meat was over spiced, salad bar was very poor not matching 5 star hotel

the room location was perfect and the aqua park was great , stuff was so freindly

Stayed in April 2024

Average food variety and taste. One Manager very grumpy, and non friendly. Had problem with the room door and curtains, but got fixed on one call.

The room size and view and the accessibility to the aquapark. The Aquapark itself, technical and other staff, specially the cart car staff who come to pick us up from the room to the lobby/restaurant and other far off places.

Stayed in April 2024

Some of the rides in aqua park were not clean. Bathroom even though clean required more maintenance. Drinking water bottles only 2 given additional are chargeable.

Its an amazing property. Aqua park had all good rides and almost all of the rides were clean. Deluxe rooms are very big and specious. Cable car ride near by with discounted price for hotel guests

Stayed in February 2024

The food was so bad

Stayed in December 2023

food no ave variety no have heated pool night show not ass expected rooms not clean rooms no have door I need to go throw window XD

water activity was very good stuff was friendly and polite I think it's 4 stars not 5 at all so for rating 4 is enough

Stayed in November 2023

The rooms water pressure. Many features of the aqua park were out of service or not functional. The main pool is not heated. The food variety is very limited.

The staff, especially the recipient The main pool size

Stayed in October 2023

Food quality specially the dinner

Stayed in October 2023

The bathroom inside the room needs full restoration.

The stuff were very nice, friendly and helpful. The aqua park is good and the games are very nice, but i had a concern that they close some of the games alot of time. The room was very nice amd comfy but the bathroom needs restoration. The food was good.

Stayed in October 2023

Poor food quality

Good place facilities.

Stayed in September 2023

No Food variation

Friendly staff

Stayed in September 2023

House keeping is really bad, rooms are not clean regularly, towels are not clean, torn up and not available we kept asking for more towels from the receiption and house keeping and they ignored our calls and requests with No house keeping in the night. The hotel is not at the beach you have to take a bus to go there and the beach serve all hotels in the area.

The Aqua is good for kids

Stayed in August 2023

Aqua park was crowded due to Day use guests and some of Aqua park was out of work , beach was rocky and outside the resort you have to go by shuttle bus

The staff was professional specially Mr Mostafa Qasem all team was helpful and friendly , There’re pools for the guests Away from the swimming pools for day Use guests, About the restaurant food was good and varied but you have to pay for drinks.

Stayed in July 2023

No enough elevators No ramps for the handicapped

Nice staff

Stayed in July 2023

Beach is so rocky, I don't recommend at all. Cleanliness less than expected (3-4 stars). Restarant: acceptable quality but limited options particulary in breakfast buffet and desserts. Maintenance less than expected in aquapark; many games not working or just works for very limited time of the day like the pool with artificial waves.

Staff were co operative. Rooms are spacious compared to other hotel rooms.

Stayed in July 2023

Food needs improvement

Nice place

Stayed in May 2023

I would like to share my experience staying at Rastern El-Galala. I would like to thank all the staff who were friendly and supportive specially Miss NOR (Guest Relation Manager) who really was there with each step to make sure that our stay will be pleasant and comfortable. thank you Nor. and thank you all the team. Restaurant staff were professional and committed to outstanding performance. sea beach is something that you should miss. wish you all the best. keep it up Hany.

Stayed in June 2023

Restaurant and food

Room and view

Stayed in June 2023

I didn't like that many Aqua Park (3-4 main water slides) were not working...and some of the others were not ready at 10 AM as it was supposed to operate! I also didnlt like the fact that the hotel didn't have any tour or transportations to Porto Sokhna Beach.... Yes, there's a beach near the hotel where you can go via the hotel shuttle but that beach is not sand but rocks. I felt I was with my family in an isolated area without any way to get out of the resort to visit the restaurant complex or the beach at the Porto Sokhna....the resort has a resident doctor, and this is good, but I needed eye drops (for 24 pounds) and the delivery fee was large...about 75 Egyptian pounds (more than double )

variety of food was good in both morning and evening....The nightly music program was beautiful, especially for children. the front desk were friendly. The front desk and gulf cars drivers were so nice

Stayed in May 2023

Room is far from the restaurant , water is not available 24 hours for shower you need to ask the reception to open the pump for your room.

Cozy place with nice mega Aqua park that you couldn't finish it and foods is okay, and the staff is Cooperative.

Stayed in May 2023

it’s so hard to check in. a manager called George he is not professional at all. he lied to my face twice that led to late check in at 4 pm instead of 2 pm. he is at 0 level

food is amazing, Aqua park is awesome. very clean hotel

Stayed in May 2023

The food varaity need to be improved

The staff was very welcoming

Stayed in May 2023