Reception staff were not particularly welcoming or informative. They were a bit off hand, which was unusual at Fort Arabesque.

The location close to the beach, beautifully kept gardens, a variety of pools and bars. the Pavilion restaurant and staff were superb. Our villa (no: 7) was fantastic.

Stayed in November 2022

annoying beach attendants

location, value

Stayed in November 2022

It was supposed to be all-inclusive, but what is offered is very basic. Any extras cost immediately. We wanted to purchase the Premium all-inclusive package which had been offered for EUR 25.- per person per day, but when we got to the hotel it was not EUR 25 but EUR 45!! At that rate it is not worthwhile, you are better off paying for the extra services you really will use. The WIFI was really bad, to have wifi in the rooms one had to pay extra, but in some rooms even if you pay there was no access!

The hotel has an excellent location with a reef in front of most of the beach. You can snorkel all day and see amazing variety of fish. The fact that you can only access the water through a couple of corridors because of the reef, makes the beach and shore very quiet and agreeable.

Stayed in October 2022

amazing location with a fantastic beach to swim and snorkel. staff were great and loved our time there

Stayed in November 2022

the sound of the animation etc can be too much for people who likes quite at night. but they stop before midnite. and people who are selling stuff on the beach were too much at times.

friendly and helpful staff. on the westbay wing very helpful and kind receptionist - shenawy-was very helpful , thank you. the only adult beach side very peaceful and quite. amazing sea.

Stayed in November 2022

First of all up on arrival at 1am we were welcomed by impolite and very rude male receptionist. Who made us feel unwelcome and wasn’t interested to look after guests. I have booked with my credit card but unfortunately I left my whole purse on the plane in Italy, therefore upon arrival to the hotel we had to use my husbands 2 bank cards that neither had worked. After we have managed to get enough cash to pay for 1 night we were given the room. When we got to a room, the room was for 3 people rather than 4. Even the concierge agreed beds were small for 4 people but did nothing. Me and my daughter had to share single bed which we didn’t mind as we were really tired by then. We have also been charged £60 for early check in. Prior arrival I have exchanged messages with hotel via booking.com and been told if arriving after 1am there is no early check in fee. Even though I had messages receptionist wasn’t interested. The whole check in experience had left us feeling unwelcome. The following day we have contacted our bank and paid for our stay and then we received extra bed. The reps for the trips are your best friends until you purchase and complete trip after that not interested in your feedback or even come to say hello.

The barman I think his name was Mohammed in the pool bar does the best good tasting cocktails. The bar by the beach quite few rude barman and bad cocktails. The landscape and beach is very well looked after. The public washroom facilities by the beach bar very clean and well looked after very polite cleaning team. Surfing owner and his colleagues by the diving place very nice, friendly and good teachers. Suggestion for entertainment team to hold some teenager (12-15y) clubs/activities/games as there was not much to do.

Stayed in November 2022

excellent staff providing best service . professional conduct close to the beach

Stayed in October 2022

There is a strange system in-which premium residence can book any location they want on the beach for days, so if you wake up 7 AM and visited the beach, you can find it empty and yet all good location are booked No wifi in the rooms (costs 5 Euros per day per user)

Food was exceptional rarely to find in any hotel, staff were friendly and supportive

Stayed in October 2022

Amazing Nature, the trees, the flowers. It was beautiful. what I like the most is the beach, I'm not a swimmer, so I really loved that I saw a lot of fishes and lots of coral reefs very close to the shore. The staff was always very friendly to us, they always had a smile on their faces. We had an issue with our air condition in our room and Mr. Michael requested to move us to a better room, and the room was perfect. I really liked how they care about their clients needs and requests.

Stayed in October 2022

Reservations on beach umbrellas Not enough food variety

Clean, animation team, beach bar, all staff are berfect

Stayed in October 2022

the quality of alcoholic beverages. beer is local and wine , well cheap.

clean rooms and facilities. the coral in the ocean is amazing. you don’t have to go to Giftun islands, this coral is much better

Stayed in September 2022

It's hard to find place on beach or at pools , food need more variety

Staff Hospitality, clean and neat, good garden view

Stayed in September 2022

-No safe box although written that the room contains a safe and when we called asking for one nobody cared -minibar is empty and never filled although written that its being filled on daily basis -no wifi in the room (you have to pay to get wifi which is something very strange in the 21st century !) -room furniture is tool old -you have to pay 10€ to get a spot on the beach for the first 3 rows !! Not a good value for the money paid

-has great snorkeling spots -very nice entertainment at night -the food quality is good

Stayed in September 2022

nothing

privacy , staff, restaurants

Stayed in September 2022

I could have been offered a discount if this is my 10th time in same location or welcomed in even another way The hotel is comfortable and very relaxing

The beach

Stayed in September 2022

food has no variety and normal

fantastic beach very good room

Stayed in September 2022

The location and the animation team were really good especially Sally and Zico in the animation team and Alaa and Pauline at the reception’s bar. In the club 159, Salem was really good as well. The reception team was exceptional too. The beach was so clear and clean and I loved it.

Stayed in September 2022

- Staff is generally cold, at some time even rude. Most of them don't look like they enjoy their work at all (exept the ones in charge of sports/activities). A few of them were very kind in any case (the nicest ones were doing room cleaning!) - English is barely spoken, it led to many mistakes in orders and uncomfortable situations (like a mistske in booking our honeymoon dinner by the beach, which left us speechless...) It makes no sense that after being there for a week the same staff still only gave us menus and spoke to us in German (which they seem to all speak very well) - Check in was not easy, with almost no instructions about how to use the premium all inclusive and the different restaurant offers. For check out, the baggage service never showed up to the room and I had to carry all luggages myself to the taxi (which made us late and the driver mad). - "Premium" cocktails were verry basic and the alcool is just of bad quality in general (taskes like rubbing alcool and the amount is completely unequal between one drink and another). The only good ones were at the Club159

- The villas were absolutely stunning: very spatious, luminous, clean and the view was amazing. Having a private pool was a big plus - Globally, the hotel is beautiful and very well maintained - The Club159 and Pavillon restaurants were very good, the food is simply amazing. - Having the opportunity to do snorkeling for free directly on the beach, it's awesome during breaks between sun baths - Ability to book our own spot by the beach with premium all inclusives.

Stayed in August 2022

I went to many Hotels in Hurghada and although this wasn't a cheap one but it had some main downsides. There are a lot more luxurious hotels than this one. The main thing was that there was a system that people can book their place on the beach with 8€ per day and even though you are a guest in the hotel, you might not find a place to sit on the beach if you didn't book and we found that horrible. Second thing was that the resort was really big but it had 1 main restaurant to serve all the people in Breakfast and dinner, so it was really more than busy all the time , you might not be able to find plates, or forks or tissues even in some occasions. Also the swimming pool was really not clean at all .

The room is spacious, clean and comfortable. Food was nice and the sea was great. They had very nice entertainment shows in the evenings

Stayed in August 2022

Excellent resort which was perfect for our family break. Snorkeling directly from the beach was the highlight, just walk out a few metres and there is an abundance of highly colourful fish to see. You don't even need to be able to swim, you can remain standing you just need a snorkel mask and a camera to capture it all. Clean, tidy, plenty of food options of a good standard. Plenty of shops for anything you need or have forgotten.

Stayed in August 2022

Rocket beach

Facilities

Stayed in July 2022

Tbe beach

Everything

Stayed in July 2022

the staff

we didn’t had the expected attention. we felt there was different in staff behavior with Egyptians and foreigners .Foreigners get the prime treatment while Egyptians were the B-class

Stayed in June 2022

it’s very neat and clean.

Stayed in July 2022

Nothing

Everything was excellent staff,food, view

Stayed in July 2022