We found the place pleasantly tranquil and relaxing. Not only is the resort spacious and full of amenities, the staff is incredibly friendly, welcoming, and attentive. The service was superb,the food was tasty, and the fruits gift baskets were a lovely touch!

Stayed in November 2021

The staff were so nice and professional...every one in charge was friendly and helpful

Stayed in November 2021

The staff are really friendly and helpful .

Stayed in November 2021

The staff were super helpful and kind. Very beautiful facilities. The food was very nice. They can organize other exciting activities for you like the Safari, diving and visiting the dolphin house. They also have very nice animation shows. There is no doubt I will miss this nice place.

Stayed in November 2021

The Gemma timing which is confusing to the guests. They have a time schedule which is replica of the time in Italy not suitable to all existing guests from different countries.

First of all the welcoming staff. The resort was under renovation after 2 years of pandemic restrictions; however the rooms were very clean and vast with a very beautiful view on the gardens and private pools. The resort is very big with more annexes of two floors containing the guest rooms. The food is with a lot of varieties but it is not matching the Egyptian taste because it is mainly for other foreigners. The mixed animation Egyptian/Italian team were very entertaining especially their leader Max (Ahmad). The bar/cafe on top of the hill was very nice especially the bartender Ahmad as well as the bar tenders Sherine and Hany in lower bars. All of that come in a magnificent sea shore with its blue clear water very good for snorkeling and swimming. A magnificent trip I wanted to stay more days to enjoy it

Stayed in October 2021

Everything in the hotel is beyond our expectations .. the room was very clean and comfortable .. staff was so friendly and helpful .. food was delicious and drinks are tasty and have variety options to choose with it .. I really enjoyed our stay in this hotel and we will come back again

Stayed in October 2021

The place is quiet and cozy, the staff is really friendly and helpful, the food was good, Not all the facilities were available like the spa was only sauna and jacuzzi but the massage staff didn't arrive yet, only one main restaurant was working although there were other restaurants but still not working But overall, the place is amazing and if working at full capacity it will be outstanding.

Stayed in October 2021

Nothing at all

First the staff were very friendly and the rooms were very clean the food tasted amazing Highly recommended Everything was perfect & excellent This resort is beyond amazing we had a wonderful time .

Stayed in October 2021

Nothing. The stay was perfect.

Everything was made perfectly. There was nothing that was not available at the hotel. Plus, the staff was very friendly and helpful. The beach was perfect.

Stayed in October 2021

Almost nothing except that the 2 restaurants for sea food and middle east food were closed due to covid restrictions.

Everything.This is my second time to go there. Usually I drive for 10 hours to go there but it deserves.

Stayed in September 2021

The food was very good but i would’ve liked to see more oriental and Egyptian dishes!

The view was amazing and the staff were very nice , very good espresso by the pool

Stayed in October 2021

- way of serving food and for 5 stars I would expect better choice - too much plastic - location of restaurant - hotel is located in beautiful area, but restaurant is hidden in complex - all inclusive option includes local alcohol, but local white wine was not served in the bar, only during lunch and dinner

- great location, especially for people who prefer more private resorts than huge complex - nice design of resort - pools, additionally "private" pools next to rooms - good location of beach bar, which amazing view - very helpful staff, open for feedback (which is rather unique) - beautiful beach, nice sun beds, great service, nice entrance to to sea and nice water for snorkeling - new, spacious room, very clean and comfortable

Stayed in September 2021

Although the beach was good, it is only for snorkeling because there is much stones and coral reefs. That was not the problem though, the problem is that there is no mobile service or a wifi in the rooms which means you can’t use your mobile phone network in your room and it is even week outside the room, so it is hard to have network until it comes to the reception. They have a free wi fi there. Beside these 2 disadvantages everything was very good

The food,service,stuff and pools were exceptional. There was also a great colorful beach beside the rooms was very comfort for my stay.

Stayed in September 2021

Food types does not have various kinds

Staff Management Cleaning Activities

Stayed in September 2021

Nothing

Stayed in September 2021

almost nothing

its great place , every thing is excellent , the place is very comfortable and staff was helpful and nice specially Mr Sameh in the restraint, thanks Jemma resort

Stayed in August 2021

The beach wasn't good for normal swimming as it's rocky and it has a lot of jelly fish but it's okay as it's common in most of marsa alm resorts

Literally everything it was the best resort/hotel ever , the suite is amazing and I got it as a free upgrade instead of deluxe room , I never met a friendly stuff like Gemma stuff they are unbelievable specially scamario in restaurant and Mr reda the head chef , everyone is doing there best to make you happy I don't know what to say to be honest Ii was like you're in the paradise

Stayed in August 2021

The location is a bit remote, although it is perfect if you want to get lost and relax. The animation team, although they´re very kind and nice, are a bit too pushy sometimes.

All was wonderful, the staff, the premises, the beach, the food...

Stayed in August 2021

The mobile coverage is poor but the hotel has nothing to do with this

The staff are super friendly, the food is very tasty, the caring and how they treated the children was really impressive

Stayed in August 2021

All was perfect

Stayed in July 2021

The animation team and activities were poor and below expectations.

The staff were caring, respectful and polite. The property was extremely beautiful and clean as well as the rooms. Very good food.

Stayed in August 2021

The beach is nice but not very good for swimming

The food was delicious The staff would not spare an effort to please us Very warm and welcoming Even the general manager was there all the time making sure we are happy

Stayed in August 2021

There’s no wifi in the rooms

Stayed in August 2021

Location is far from Marsa Alam

Everything was perfect, special thanks to Mr Aly the front office manager and Mr Ayman the hotel manager who made everything possible, the resort is perfect for relaxation, Highly recommend specially for honeymooners.

Stayed in August 2021

All great, except maybe distance from Marsa and difficulty in getting there..

Everything, mostly the friendly sraff and excellent service, facilities, the beach and so many pools, the food and drinks. Really good value for money!

Stayed in July 2021