I didn't particularly appreciate that we made a reservation, but when I arrived no reservation was shown on the hotel system, therefore we had to redo the reservation via booking.com with extra charges. I waited till 3 PM to handle the reservation.

Stayed in February 2024

They should have English-speaking staffs. We had a very difficult time explaining our needs. Also, the water supply seems to be a problem (quite unpredictable when you'll get water). It was very difficult to explain it to the staff as nobody seems to understand English.

The rooms are good. Hotel compound is quite spacious. Complementary breakfast was good with many options. Staffs were helpful.

Stayed in December 2023

the room was so so disappointing very dirty chairs and towels even though it was washed , wood around doors were falling apart, All in all was very disgusted

I only liked the location ,

Stayed in August 2023

The rooms were very dated (burn marks on carpets and a bit scruffy), the pool was too dirty to swim, the breakfast was not good.

Very good value for money, comfy beds, clean enough. Water in room on arrival. Breakfast staff friendly. Omlette station was okay. Door staff were lovely.

Stayed in May 2023

The breakfast could have been better

The view of my room.

Stayed in May 2023

The rooms could be more maintained and cleaned properly. The beds could use some new linen and the rooms could use an upgrade and some paint. Pool needs to be cleaned as it had a layer of something on top of it.

The staff were very friendly, welcoming and super helpful. Location is good for tourists.

Stayed in May 2023

How broken down everything is.

It’s an old building. It needs to be remodeled.

Stayed in March 2023

It was very old and the neighbor was so dirty.

The hotel has potential and you can tell it use to be really nice. I think they should clean a little better.

Stayed in March 2023

they didn't prepare our room, we have to wait for a while. and finally they suggested us one family room but not very clean, very dark...

good location to visit pyramids. the staffs are very nice and friendly to our kids.

Stayed in January 2023

Restaurant not available round the clock for a 4* rating hotel

Location

Stayed in March 2023

Accepted location

Stayed in December 2022

Room was dirty The room was not made up during our stay No kettle in the room

Location

Stayed in December 2022

extremely strong smell of cigarettes everywhere, especially in a room :(

Stayed in September 2022

Spa closed since covid 19 times. Rooms very dated in terms of furniture.

Staff very friendly and helpful

Stayed in October 2022

The food wasn't that good, the TV screen didn't work

Silent and quiet place for chill out, but too close to the ring road

Stayed in September 2022

Due to machine malfunction, credit cards could not be accepted and were never recovered; ATMs are also frequently out of order. No desk chair in my room. Nothing on the balcony either. Good construction but is old.

reasonable hotel in a useful location, supermarkets, some shops and restaurants available on foot

Stayed in September 2022

The hotel reception needs updating with clean curtains and male staff who acknowledges women. Food not great

I loved the location, I could get to tours and other places of interest easily. Staff are friendly in general.

Stayed in August 2022

There was a boisterous neighbourhood with big streets and blocks of flats surrounding this hotel. The breakfast was with some things which you don't know what is it and don't want to risk eating, but some pastries and boiled eggs were helpful. Koffee in form of brownish water. Air conditioning in a room was very noisy and cold, whatever you set it. Water tapping from a ceiling when I was using it. A carpet on the corridors covering holes, and walls in not a good state.

The staff was very friendly and the beds comfortable, you could use the swimming pool during day hours and a room was pretty big

Stayed in September 2022

Furniture is old and needs renovation. Air conditioning was malfunctioning most of the time. Beds were uncomfortable

Location and the staff there did their best with what they have in hand.

Stayed in July 2022

Little bit more communication between the staff,

.Staff are very friendly. It too more than two hours to fix the air condition.

Stayed in August 2022

wasn`t that clean

Pool was okay Room was okay

Stayed in August 2022

No air-conditioning lobby

Cleaned rooms Hotel inside Beseen

Stayed in August 2022

unfortunately there is no wifi in all the property especially our room, if there was a good wifi it would be at the lobby only. so for the tourists who don’t have 4g on their phone as me :) they won’t be grateful. in addition to the air conditioning at the lobby, the most important thing in the whole hotel is the lobby, cause it will be the first thing the visitor will see when he make his step in your hotel.

the view was pretty good from our room and the vibes down there was great

Stayed in July 2022

Reception AC is ot working Room has much dust everywhere . Room electric keys are broken Patking has no umbrella. Swimming pool is not clear water Food not fresh

Stayed in July 2022