There was a data leak. A fraudulent email was sent requesting payment. After making payment, the hotel refused to acknowledge their error. They wanted to add charges with no explanation. Question everything!

Location

Stayed in March 2024

Pricey No Internet service at my room at all. They did not fix it even after my complaints which makes me miserable

The location Staff

Stayed in March 2024

The reason I gave 7 related to the unavailability of the Internet in the room despite my demand to have it because I have to follow up important business and family related issues in the USA. I have to come down stairs which is not practical to use the net and it is not reliable , and I ended using my American roaming service which is very costly . #There is no availability of local dialing from your room . You need to call through the receptionists which means no privacy . Remember not all visitors have Egyptian numbers. # The hotel is pricey compared with other hotels provide similar accomodations internationally and there is also a heavy tax, almost a third of the room cost

I like the good location of the hotel . They also provide good tourist services to some ancient temples like Philea Island , Plants Island , some tourist attractions like Friend ship Symbol . The staff is very friendly and helpful , and they respond to your concerns in timely manner. I would like to commend the boatman , Sami Mudtheir, the driver Gergis, the tourist coordinator , Monica, the receptionists, Asmaa, and Hasnaa, and in the kitchen a Nubian server named Mohamed , Abu Ritag .

Stayed in March 2024

The bathroom is very big and clean but unfortunately the design makes it really uncomfortable

The staff was very helpful and aware with all the details Special thanks to MS Asmaa in the reception for the great help

Stayed in February 2024

It is becoming a bit old and the cleaning is not perfect as you can expect from the very high price.

Very comfortable, nice staff, big rooms with every amenities you can think about. Good breakfast

Stayed in January 2024

All was excellent

Stayed in January 2024

Great service

Stayed in November 2023

No complaints.

Our room was a Nile view room. It was lovely with a door out onto the garden leading to the Nile. Perfect. Spacious. Comfortable

Stayed in January 2024

We were asked to pay $450 then $250 to upgrade the rooms plus the breakfast. We refused then we got a free upgrade. Feel like the hotel is opportunistic and trying to get as much as from the customers as possible.

Free upgrade

Stayed in January 2024

Rooms are very dated. The doors didn’t close properly. Both shower heads were leaking and broken. Poor water pressure for showers.

Pleasant and helpful staff. Nice breakfast.

Stayed in December 2023

Sometime food

Location

Stayed in December 2023

The girl on the front desk rolled her eyes at me when I returned to say my room key wasn’t working. I have stayed in hotels around the world and used to work in hotels. I know how to use an electronic key. This one didn’t work and flashed red. This happened on arrival, I had taken my luggage to the room then had to return - luggage in tow to get the key fixed. The shower in the room didn’t work very well. The water trickled out. I didn’t call reception after the rude encounter on arrival. I ordered food by the pool. It took a long time to arrive. It was a toasted cheese sandwich. The meal was cold when it arrived. I don’t know if the kitchen was far away or they didn’t have enough staff to deliver food. I didn’t bother to complain as I needed to leave, there was a language barrier and I was hungry so ate it cold.

Great location and in its day. The pool is really nice.

Stayed in November 2023

Nothing

Rooms are large and confortable, people were nice and swimming pool was great

Stayed in October 2023

Internet speed was marginal. Only one restaurant plus a bar.

Comfortable, great view, friendly staff, good food especially at dinner. Reasonably priced.

Stayed in October 2023

Furnishings were a little outdated, but other than this, I could not fault this hotel.

Staff were very helpful. The General Manager Mohamed Ragab, was very attentive and hands on, ensuring all guests had a pleasant experience and enjoyed their time at the property. Our suite was large and comfortable, with two bedrooms and bathrooms and a living room. The pool area was very enjoyable, with a waiter service and looked out onto the many feluccas and boats sailing past on the Nile. The Main restaurant was half indoors and half on the terrace, providing wonderful views overlooking the Nile. The entertainment facilities were an added bonus and we enjoyed many games of bowling with our children. The guest’s Experience Manager Monica, catered to our every need and ensured that we had a relaxing and enjoyable stay. The hotel have their own private motor boat, which is a positive addition and Monica organised a private tour to tourist sites on the Nile, tailored to our interests. I would have no hesitation in recommending this hotel if you are staying in Aswan.

Stayed in October 2023

We booked on line and I made a mistake in the question "how many guests" I answered one as I was making the booking and had a guest - my wife. This gave me the wrong rate and I had to pay extra on arrival. Moreover, our tarriff included breakfast beginning at 06.30 hrs but as we had to depart at 4.30 for the flight, we were offered a carry box. I said not required as we would have something to eat at the airport. Told there would be nothing open at the airport at that time, we did accept the breakfast boxes. We could have been offered some relief from the booking confusion and overcharge but none was offered. At the airport the facilities were all open and fully functional. We could easily have had breakfast there in comfort.

The view an d the standard of the hotel were very good.

Stayed in October 2023

Excellent service

Stayed in October 2023

Decor Needs upgrading

Location and views

Stayed in September 2023

Good location, great facilities, great pool and view of the Nile. Rooms big and comfortable

Stayed in September 2023

Tough times have taken their toll. While a beautiful hotel, upkeep is lacking. Missing grout in the bathroom and sealant around bathroom fixtures needs to be replaced or repaired. While a Nile view and balcony was great during the day, noise from the street below didn't subside until 2 AM. Aswan's night life starts long after the sun goes down. And much of the action is directly across the street.

The staff is incredible! Every request is fulfilled with a smile and genuine warmth. Everyone was most helpful! Granted an early check-in as we had just completed a Nile River cruise and a Nile view upgrade. Breakfast was wonderful, with many choices from the buffet and an Omelette/egg station. Lunch was very good as well, with grilled dishes actually grilled on an outdoor charcoal grill. A truly grand hotel from the past. Beautiful stonework throughout.

Stayed in September 2023

Room overlooking the Nile. Good security Good breakfast Down stairs bar with sports TV Easy to book tours with nice staff

Stayed in September 2023

Leaking of the toilet water on the bathroom floor

The hotel was a good option for Aswan. Close to the city Center. Large room. Nice breakfast

Stayed in August 2023

Internet was a bit slow

Been upgraded for a nice room by the pool

Stayed in August 2023

Room furniture is old AC is weak

Location of the hotel and pool Kindness of staff and fast response to inquiries and requests

Stayed in August 2023