Reviews of Helnan Mamoura Hotel & Events Center 5 stars
El-Shaheed Youssef El-Sebaey Al Mamourah Beach, 21919 Alexandria, Egypt
#10 of 50 hotels in Alexandria
Guests' ChoiceReview score
Based on 598 hotel reviews
Score breakdown
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Cleanliness
9.0
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Comfort
9.0
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Location
8.3
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Facilities
8.6
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Staff
8.8
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Value for money
8.1
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Free WiFi
8.4
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Reviewed: 24 April 2023
Yasmine
Egypt8 reviews1 helpful vote“delightful”beach area is limited comparing with hotel capacity. no access for beach inside the hotel you have to go outside the hotel and walk through the residential area to access the beach. you can not walk freely in the cornich area from bikes riders also very crowded.
everything inside the hotel was exceptional . very clean. food was very good and good value for money. pool area is superb. staff friendly and responsive. hotel is a brand new.
Stayed in April 2023
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Reviewed: 22 April 2023
Ali
United States5 reviews“I had nice time, staff were accommodating and helpful, receptionist Aya was exceptionally nice and helpful”everything was good
hotel is new construction, rooms are reasonable size and good location, in gated community, safe and clean
Stayed in April 2023
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Reviewed: 12 February 2023
Abdulhameed
Saudi Arabia58 reviews10 helpful votesVery goodLocation
Staff
Stayed in February 2023
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Reviewed: 3 February 2023
Ahmed
Egypt5 reviewsVery goodNothing
Clean rooms and good facilities
Stayed in January 2023
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Reviewed: 30 January 2023
Ahmed
Egypt30 reviews6 helpful votesVery goodValue for money Private beach doesn't have an inside route from hotel Break fast was average taste
Brand new hotel Bath room is awesome and comfortable
Stayed in January 2023
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Reviewed: 22 January 2023
Osama
Egypt14 reviews1 helpful voteSuperbIt's very wonderful place and welcome stuff I love it
Stayed in January 2023
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Reviewed: 11 January 2023
Lethabo
South Africa111 reviews27 helpful votes“Great hotel that looks new, at a very reasonable price.”The staff were friendly, but not always the most responsive. E.g. I had terrible water pressure in the shower of my first room and had to ask several times for that to be looked into, which never happened until I asked for a new room on my final night.
The hotel looks and feels new, and has large, comfortable rooms and stylish finishes everywhere. The booking included a generous buffet breakfast. Good value for money overall. The room had a decent sea view, although beach access requires a short walk through another residential building.
Stayed in November 2022
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Reviewed: 10 January 2023
Hussein
Egypt15 reviews4 helpful votes“A mix between nostalgia and modern phase”Location in Maamoura became very crowded with very low standard people whom does not meet the hotel standards
Staff was helpful and tried to find better room to accommodate our families Room is clean and well maintained
Stayed in January 2023
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Reviewed: 1 January 2023
Nadine
Egypt3 reviews2 helpful votesVery goodThe tea and water in the room are not for free unlike other 5-star hotels.
Breakfast was good, there is no open buffet for the dinner but a set menu but it was good as well
Stayed in December 2022
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Reviewed: 24 December 2022
Hossameldin
Egypt3 reviewsVery goodVery clean
Stayed in December 2022
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Reviewed: 8 December 2022
Osama
Egypt2 reviews1 helpful voteVery goodFood quality and quantity
New hotel Very good furniture Very good staff
Stayed in October 2022
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Reviewed: 7 December 2022
Jennease
Egypt6 reviewsVery goodI had trouble with the TV, it was a little frustrating. I complained to the staff they send someone to look at it who eventually got it to work after a while. However, it did not work long before it stopped working again during my short 3-day stay. I wanted to stay longer but was not happy with the staff and there refusal to change my room because of the issues I was having with the TV and phone. So I change to another hotel.
The room was very nice well decorated and clean.
Stayed in November 2022
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Reviewed: 30 November 2022
Sherif
Egypt4 reviews3 helpful votesSuperbClean
New hotel
Stayed in November 2022
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Reviewed: 29 November 2022
Hassan
Egypt25 reviews4 helpful votes“excellent”very clean and luxury and friendly staff
Stayed in November 2022
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Reviewed: 27 November 2022
Musa
Egypt1 review1 helpful voteVery goodthe breakfast must be more ‘international’
The clean hotel and nice staff
Stayed in November 2022
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Reviewed: 23 November 2022
Mahmoud
United Arab Emirates6 reviewsSuperbVaraity of food is very less, may be due to less capacity of the guests at that time
It is a new hotel and very Cleaned & staff helpful & hotel design and decoration is the best in Alexandria
Stayed in November 2022
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Reviewed: 19 November 2022
Marinatadros
Egypt2 reviews1 helpful voteSuperbno sea view
private beach beautiful place
Stayed in November 2022
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Reviewed: 17 November 2022
Ramy
Egypt29 reviews3 helpful votes“good for value”no enough restaurants or facilities
clean and new
Stayed in November 2022
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Reviewed: 13 November 2022
Omar
Egypt4 reviews“It was very good however it would be great if the pool was heated.”The pool is not heated
Very clean
Stayed in November 2022
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Reviewed: 7 November 2022
Ezzat
Egypt18 reviews2 helpful votes“ONE OF THE BEST QUITE HOTELS WITH A VERY CLEAN ROOM”The Breakfast
The facility is very clean and the location is very good Clean and comfortable rooms The staff was very kind, friendly and helpful with a very good hospitality.
Stayed in November 2022
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Reviewed: 2 November 2022
Haytham
Egypt9 reviews2 helpful votes“overall a good choice”bad bathroom smell but bathroom very clean small beach
stuff very good 🙂 clean good breakfast
Stayed in October 2022
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Reviewed: 29 October 2022
Hatem
Saudi Arabia9 reviews1 helpful vote“L love it”Everything was fine but for the first time you enter Mamoura you will pay fees per person and car then you will receive card for multiple entries
Location is great rooms are very nice, very qiut and tidy hotel
Stayed in October 2022
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Reviewed: 24 October 2022
Dr
Egypt11 reviews3 helpful votes“Remarkable Stay”Design location Staff
Wonderful stay
Stayed in October 2022
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Reviewed: 11 October 2022
Kholoud
Egypt1 review3 helpful votesVery goodNo pool snaks even it would be paid, No animation team, no heated pool, no activties ,breakfast varties was too poor
Staff was frindely, the resrvation was only include breakfast but resturent was great valu for money (paid dinner) the rooms was trendy and clean
Stayed in October 2022
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Reviewed: 9 October 2022
Ahmed
Egypt1 review“Soft opening in progress”The pillows were very uncomfortable. Parking in the basement is a challenge as it is full of columns and the slots are unmarked.
The property is new and clean. The breakfast was great.
Stayed in October 2022
