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Reviews of Mercure Hurghada Hotel 4 stars

Safaga Road km-12, Hurghada, Egypt

#132 of 223 hotels in Hurghada

Guests' Choice

Review score

Based on 495 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    8.9

  • Facilities

    8.3

  • Staff

    8.8

  • Value for money

    8.2

  • Free WiFi

    10.0

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Showing 1 – 25

  • Reviewed: 22 May 2024

    9.0
    I adore that hotel alot i feel familiar with it as i cannot imagine
    • Leisure trip
    • Family with young children
    • Standard Twin Room with Sea Side View
    • Stayed 4 nights
    • Submitted via mobile

    Its not disadvantage but may be variety in breakfast and lunch can be more better Maybe will be better if their wifi in rooms Last thing reception staff can be more experience in replies to avoid any misunderstanding with guests

    Amazing location , very clean hotel , friendly staff , tasty delicious food and really hotel is service towards value should thanks Mr. Hamdy , Mr. Hamada for there support and helping me in anything or event i want to do also Mr. Abed and chef ahmed Mr. mahmoud in restaurant so friendly people and also Mr. Mahmoud from reception for his support to solve problem with reception staff

    Stayed in May 2024

  • Reviewed: 11 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    It's more of an opportunity for improvement; the variety of the food

    The receptionist was very professional, helpful and polite despite the check-in rush hour The view of the room was spectacular

    Stayed in April 2024

  • Reviewed: 20 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    I had a fantastic stay at this hotel! The food was delicious, and the staff were incredibly welcoming. Though facilities weren't new, they were well-maintained. Perfect for a relaxing vacation!

    Stayed in April 2024

  • Reviewed: 18 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Double Room - Garden Side
    • Stayed 14 nights
    • Submitted via mobile

    Good great , staff very friendly and helpful. Lovely people. Great having Harry Nass watersport centre on beach and they were brill to. Only thing didn’t like was the local wine is pretty bad , and smoking around hotel , plus why are Russians allowed in to Egypt ?

    Stayed in March 2024

  • Reviewed: 15 April 2024

    9.0
    It was a lovely 3 days thank you for keeping the atmosphere relaxing and for caring about the guests
    • Leisure trip
    • Family with young children
    • Superior Family Room with Garden View
    • Stayed 3 nights
    • Submitted via mobile

    The reservation amount was deducted twice The lunch & dinner weren’t always tasty and some items seemed to be taken from the previous’ day’s buffet, the toilets can be improved

    The calmness , the greenery, the weather , the mood, the breakfast, the service & the staff were helpful

    Stayed in April 2024

  • Reviewed: 12 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Twin Room with Pool View
    • Stayed 4 nights
    • Submitted via mobile

    The food was horrible, doesn’t even stand for one star hotel. If they improve the food quality and taste this hotel will be perfect

    The receptionist Hisham did a great job in check-in process and he upgraded us. Everything is nice in the hotel including beach and pool and animation team.

    Stayed in April 2024

  • Reviewed: 1 April 2024

    9.0
    Great hotel, Great staff
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    the taxi service is very harassing and abusive

    The staff are very friendly and helpful, the hotel has several all-inclusive activities and the food is wonderful.

    Stayed in March 2024

  • Reviewed: 12 March 2024

    9.0
    All was amazing
    • Leisure trip
    • People with friends
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Could give more options for different la carte restaurant as we stay only 4 nights so we could use only one.

    The people. The rooms the pool, all was nice :) dinners are also good, food have many selection. Animation team is very good!

    Stayed in March 2024

  • Reviewed: 4 March 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Family Room with Garden View
    • Stayed 4 nights
    • Submitted via mobile

    No WiFi at rooms

    Perfect

    Stayed in February 2024

  • Reviewed: 4 February 2024

    9.0
    Wonderful location, excellent food, lovely staff - but be aware of the indoor smoking areas
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    It came as a shock to someone from the UK where smoking is banned indoors in public spaces to come somewhere where smoking is allowed in the reception, lobby, bars and entertainment areas (though not in the restaurant). This reduced my time spent in the lobby/entertainment/bar areas in the evening, which is a shame as it's the only place where there's free WIFI (and of course where I could access the all-inclusive drinks menu) - it was too windy/chilly to sit comfortably outdoors in the evening in January. This is a fairly common thing in Egypt though.

    The resort is set out really well in separate blocks in very well maintained gardens - and it's very well signposted with signs lit up at night so you can easily find your way back to your room. Rooms are spacious and very well equipped. Everything was exceptionally clean, the staff were welcoming and efficient with great attention to customer service. The food was exceptional with a wonderful variety and quality of local, national and international dishes at each buffet sitting. The location is excellent and I was very happily surprised to be upgraded to a room with a sea view. Sunbed and seating areas on the private beach have everything you need and there's easy access to boat trips etc.

    Stayed in January 2024

  • Reviewed: 3 February 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Staff

    Location

    Stayed in November 2023

  • Reviewed: 17 January 2024

    8.0
    Good all inclusive for the price but worn out hotel
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Old hotel that is not maintained Anything to buy or book extra is ridiculously expensive (taxi offered is 5x more expensive that taking a normal taxi, we needed tampons the ones at the shop of the hotels were sold 20eur the box of 8, boat trip and spa were about 2 to 3 time more expensive than online with pick up)

    Beautiful sea Great heated pool Nice staff Decent food at the buffet

    Stayed in January 2024

  • Reviewed: 16 January 2024

    8.0
    Beautiful resort with amazing staff
    • Leisure trip
    • Couple
    • Superior Double Room - Garden Side
    • Stayed 10 nights
    • Submitted via mobile

    During the day sometimes there was a lot of music, the animation team was sometimes quite intense, which is probably fun for some people, we just wanted to rest peacefully and take time alone,so for us it was a bit much sometimes, as there is no quite spot on the beach to hide 😅

    Really great spot, nice beach, super helpful staff made us feel very welcome. Marina especially really took care of us, and we extended our stay by two nights. Everything was quite perfect and the food was tasty.

    Stayed in January 2024

  • Reviewed: 8 January 2024

    9.0
    Enjoyable days in Mercure Hurghada
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Only the hotel need small aqua park for the kids

    I like everything, they upgrade my booking to sea view room and it was fantastic the staff everywhere in the hotel with smily face friendly, helpful and professional too, the front staff are cooperative The location , sandy beach and the pools are great also the hotel has wide green area with nice white building design give comfortable view The food with varieties , we are with all inclusive menu and enjoyed the clean and tasty food , celebration for the new year is continuous through our staying and we enjoyed it The animation team did great job day and night , the room is clean with comfortable bed , the hotel is good value for the money we paid really I will be back with my family soon

    Stayed in January 2024

  • Reviewed: 6 January 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Family Room
    • Stayed 5 nights
    • Submitted via mobile

    Good value for money, nice windsurfshop at the beach of the hotel.

    Stayed in January 2024

  • Reviewed: 6 January 2024

    9.0
    Amazing
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    The best hotel room was good .food and restaurant are great .reception are hepful all the time and the best team in all over the world specially hisham

    Stayed in January 2024

  • Reviewed: 5 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Double Room - Garden Side
    • Stayed 3 nights
    • Submitted via mobile

    Food, staff, cleanliness and service were great!

    Stayed in January 2024

  • Reviewed: 3 January 2024

    8.0
    Good value for money. Overall Nice place for a family
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Main restaurant food was not consistent; sometimes good sometimes bad. The selection of Salads and soups were always strange. Meat sometimes good but not always. Fish was mostly a lot better. Staff need to smile more; they seemed overwhelmed and more focused on doing things rather than also taking care of guests. More attention was given to foreign guests than locals; which should have been an equal welcome.

    The beach, activities, and animation team really exert the effort to provide variety of activities.

    Stayed in December 2023

  • Reviewed: 2 January 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Food is poor & reception team was not friendly

    Animation team & hotel activities

    Stayed in January 2024

  • Reviewed: 1 January 2024

    7.0
    Great memories
    • Leisure trip
    • People with friends
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Food

    View

    Stayed in January 2024

  • Reviewed: 1 January 2024

    8.0
    Very good stay and willing to redo the visit doon
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Food quality was not as it was before.

    Amazing hotel, i had a Wonderfull memories in this hotel, this is the fifth visit, hotel stuff are very good. Animation was good.

    Stayed in December 2023

  • Reviewed: 31 December 2023

    7.0
    Nice experience.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The main restaurant experience in general was below my expectations. The food could be better. A couple of times I went to one of the partitions inside the restaurant to sit and have my dinner but one of the staff ask me politely to go to the main partition because they started to clean the one I chose.

    The reception staff are very friendly and helpful. They upgraded my reservation from standard room to family for free. They also handed me a dinner invitation for the oriental(or Italian) restaurant and one for lunch at the beach restaurant. I liked the beach capacity and the beach restaurant. The beach restaurant has some tasty fast food options. The animation team make very good activities.

    Stayed in December 2023

  • Reviewed: 29 December 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The food is average and the shower is not that great. Rooms could be a bit cleaner

    All inclusive is a great deal, private beach and warm pool.

    Stayed in December 2023

  • Reviewed: 19 December 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Strand sandy Beach, pools and the amazing view.

    Stayed in December 2023

Showing 1 – 25

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