nothing

the most beautiful Hotel in Port Ghalib!!!! Very nice staff, best house keeping people, very nice food, very clean, beautiful beach and house reef!!!!! Very kind people at the reception. They Are very helpful and make your holidays a dream!!!!

Stayed in January 2023

the internet connection

The smell, the beach, the food, the interior.

Stayed in December 2022

Service, location, facilities, rooms.

Stayed in December 2022

One from best hotel that I ever visited. really friendly staff that care about you. Front office assistant manager Mina are so helpful, the same guest relations Jessica. Mahmoud From taxi service, the food is very good , the room was clean, the service supper , I will come back

Stayed in December 2022

the hotel is good and we like everything there for sure we will back

Stayed in December 2022

Nothing

Chef / pola give us more than perfect service also chef / Najwa , food and beverage team so friendly, reception team was so cooperative with us for any thing we asking about, they are so friendly and quick check in,they have special way for treatment,Thanks the reception Manager our room view is excellent, we will come again especially for the team work more than the place .🥰😘😍🤩

Stayed in December 2022

everything was perfect

perfect

Stayed in December 2022

Everything was perfect ! The room was Big and well cleaned every day. Food at the restaurants was good and diversified. Staff was very nice and helpfull

Stayed in November 2022

The WiFi is too weak, actually it's accidental when you connect to WiFi.

The thing I enjoyed the most is the warmth of the staff, they're so welcoming and polite, they make you feel that your satisfaction is their top priority. The food is awesome and tasty and there's a wide variety of items that change every day. The beds are so comfortable and the rooms are clean.

Stayed in November 2022

Beyond expectation & excellent servicing

Excellent food variety

Stayed in November 2022

Nothing to complain about, everything was amazing and we will definitely come back soon again.

The staff is amazing, from the front office to all the lifeguards on the beach. We had an amazing time with all the staff, especially thanks to Mido (Ahmed Kamel) from the snackbar who makes the best drinks at the beach (Oasis/Sands), Saied who makes the best snacks on the same beach and is always serving with a smile. The lifeguards Ahmed Shaban, Abd almonim, Mahmoud Refay who make you feel like you’re at home. It’s good to see them smiling and loving to do their work. Mena, the front office manager is a very good manager who gives a lot of attention to the customers and he is always available if you need him. The room is of good quality and the housekeeping does a good job to keep everything clean and fresh. We will come back again in sha Allah, our new favorite hotel in Egypt.

Stayed in November 2022

Everything

We liked the very comfortable room with a separate bathtub (honeymoon room) and a stunning view to the sea. The staff was extremely friendly and very professional.

Stayed in November 2022

Nothing!!!

All services where great! Animation (Kiko and Rawan which who we were doing the stretching and dancing) , reception always helpful and smiling (Mina is great), food (gluten free and vegetarian and chefe Ahmed where amazing). Several option to spend time for adults and kids. Will be back for sure 😊

Stayed in November 2022

nothing

a friendly staff , tasty high quality food. very clean rooms and great view.

Stayed in November 2022

Nop

Staff are very supportive, the food was more than good

Stayed in November 2022

no thing

The whole hotel is a great experience that’s worth living. From the reception team and the smooth experience that we’ve had since we showed up till the end of our 1 week long trip! The animation team is also great and they keep the fun activities going all day and night! pool is available as well as spa services too! Definitely recommend this hotel to anyone that’s up for some fun, relaxing time

Stayed in November 2022

The restaurant didn't really have enough seats

The food

Stayed in November 2022

WiFi was less speedy

meals everything

Stayed in November 2022

Friendly decent staff , very delicious food, very clean place , wonderful place Very very excellent experience

Stayed in November 2022

Absolutely everything, the staff, the room, the quality of food, everything.

Stayed in November 2022

Nice food, staff, facility etc everything was perfect. And they have a beautiful beach with a nice coral..

Stayed in November 2022

We don't like the fact that we didn't get to experience all the renovations that are currently undergoing, such as the new Latino restaurant that will open by the end of this year, Alfredo, and the new billiards table that was installed a few days after we arrived! This will only give us an opportunity to return to The Palace as soon as possible :-)

It was our first time in Marsa Alam, and specifically in Port Ghalib and the Albatros resorts. We highly recommend The Palace to all: 1- beautiful interior design with a local cultural luxurious feel, especially at night with the gorgeous Egyptian light fixtures and lanterns of different shapes and colors; enjoyable walk between hotels on the well-kept spacious resort grounds. 2- very friendly, respectful, and helpful staff overall, namely Mahmoud and Saeid from the beach, Mohamad and Islam from the pool bar, Ehab from the main restaurant, and all the the waiters and chefs from the Lagoon restaurant. A special thanks to the Chef of Olive Restaurant who catered to our breakfast needs 🙏🏼 and to the room cleaning staff who tidied and cleaned the room perfectly every day. 3- the food is tasty and varied, even in the less busy and quieter Lagoon restaurant that has a smaller buffet. Mohamad from the pool bar made us the best refreshing drinks and don't forget to try the excellent ice cream! 4- the three tennis courts are just fantastic, with well-maintained hard surface and net, as well as a nice surrounding landscape with fun mini golf in a quiet area behind the main buildings of the Oasis resort. 5- we had a splendid spacious room with a terrace overlooking the lagoon, excellent location with access to everything. The bed is super comfortable and there are both a shower and a bathtub in the beautiful bathroom area. 7- snorkeling: the BEST in Egypt with excellent corals, loads of fish, and big turtles. We saw an eagle ray too and several types of sting rays. 8- Mohamad and Jana from Entertainment are always energetic and bring positive vibes to the resort every day. 9- finally, the reception staff - Samy, Youssef, Bishoy - and the Manager Mr. Mohamad Kamal and his assistant Mr. Mina made us feel very welcomed and they were incredibly accommodating and helpful. A true professional attitude from outstanding management!

Stayed in November 2022

Definitively the food. I’m Italian, and I had many difficulties to adapt my tastes. but, on my last day here, i found out that italian pasta isn’t too bad. and i also enjoyed delicious pancake for breakfast. i suggest you to try for lunch the amazing tuna sandwiches they cook in the beach bars!

The Palace is one of the best location I’ve ever been to. It is a really suggestive and spacious resort. The beach is really nice, i enjoyed the most all the sunsets i seen there. the personnel is amazing. I felt like a princess!

Stayed in November 2022

Everything is wonderful and over our expectations We were honeymooners and we enjoyed a lot in our stay ,, Special thanks to Mr. Mohamed kamal and Mr. Mina Delicious thanks to chief Paula and chief farag for the delicious food. Thanks Amer for the housekeeping.

Stayed in November 2022

Nothing

Staff very friendly Good food and variety of proposals Room very clean Reception staff very helpful

Stayed in October 2022