Didn't like having to leave after just one week !

This is the 5th time we have stayed here within a year! The facilities are excellent , the food is fabulous , the rooms in the sports area where we stayed have been recently renovated to a very high standard and are spotlessly clean. Brand new ! very effective air conditioning kept us cool at night . The gardens are pristine , as are both pools . On arrival , as usual, a bowl of fruit and cakes , bath robes and slippers waiting for us., along with the usual water etc . The staff are very attentive and nothing is too much trouble for them. The hotel delivered a cake to my son for his 21st birthday which was lovely! The Italian restaurant in the grounds had gorgeous food and the staff there were fantastic! The beef carpaccio is phenomenal ! We are breakfast at both the beach side and the sports area . Both are excellent with great choices but actually we prefer the sport side as it is very close to our room and slightly quieter for us. We didn't get the chance to try the spa as we are out for most of the day diving but I would really loved to try it! We really wouldn't want to go anywhere else now and will be going again in a few months time!

Stayed in May 2024

I stayed at the hotel for three nights, the location of the hotel is in Naama Bay Beach, there are shopping stores, cafes and beaches around the hotel, it is right in the center, the location is very nice, the hotel has a very beautiful beach right by the beach, the pool and rooms are very nice, I stayed in the sport area deluxe section, all I stayed in exclusive accommodation, drinks are used as local drinks. Normally I only drink important drinks, but I was not bothered by local drinks and drank them with pleasure. The pool is nice and has 3 slides. The hotel has food and drink all day long. I was very pleased during my stay at the hotel. The staff do their best to make you happy. They do their best, they are very helpful, Ms. Katerine, the guest relations manager, is a very good person. She loves her job and helps you in every way to make your holiday go well, as does the general manager of the hotel, and thanks to these people, your holiday is much more meaningful and beautiful. All the staff are very helpful and everything. Thank you for your stay, you can easily stay in this hotel.

Stayed in May 2024

The beach towels were already on the beach when I arrived (8:30-9:00 am), but nobody was actually using them. They were just booked, even if it is a rule not to do it. So, I was forced to take an umbrella far from the first line, even if it was almost empty.

Stayed in May 2024

Location, food, staff, cleaning, all perfect!

Stayed in May 2024

The hotel is a little dated. Having been to Egypt a number of times over the years, we could tell there are some areas which may not have been updated in the last 20 years. However - this makes sense after the terrible state of the tourist industry over the past few years. You can tell the areas which have been updated, including our room, which was lovely. The staff and beach more than made up for the tired areas.

The staff were amazing. They work so hard. We saw the beach staff regularly rushed off their feet with rude guests, they smiled and got on with their job in a professional manner. Particular staff who were always kind, friendly and helpful were Karim Faraq, Abdullah Muhammad (beach bar) and Sameh. All the staff at the Lebanese restaurant during the day worked really hard too. No air conditioning for anyone at the beach and they still remained professional throughout. The gentleman who did our room 808, was always so cheery and helpful and would always say hello. The room was immaculate every day. Went to the spa a few times and felt comfortable and looked after.

Stayed in April 2024

Beautiful clean village with a pleasant and friendly atmosphere , very well maintained and all staff is extremely attentive and kind.

Stayed in April 2024

Location staff facilities

Stayed in April 2024

rooms and restaurant are old

The hotel staff was very helpful, solution oriented and kind. thanks to Katerina and Mohammed, we had a great vacation.

Stayed in April 2024

Is good location ❤️

Stayed in April 2024

The beach

Stayed in April 2024

Everything was great!!! Staff were so kind and friendly. Food was amazing, several options and so delicious 😋. The beach and the pool were awesome. Sea was very clean, you can see the beautiful and colorful fishes even without going to diving. The room was modern, comfy and beautiful. Choose the rooms with balconys, they’re great for morning and evening chills. We really enjoyed our stay and didn’t want to go back home. The whole area was very beautiful, green and clean. We enjoyed every steps there. Thanks a lot for those unforgettable memories we made there. We’ll definitely come back as soon as possible 😍

Stayed in March 2024

A great stay I had. The staff especially the animation team was great. I can revisit this facility again.

Stayed in March 2024

Not much to dislike at this resort. I would say I didn't like much the alcohol options on the all inclusive package, drinks were a bit warm, apart from the beer. White wine tastes good! One thing I would point out as improvement is the toilets at the Seagull pub. It's the only toilet close to the restaurant and beach, so it needs a bit of extra care during the day.

The resort is big, well decorated, nice gardening and lovely views. We stayed at the Front Preferred area after getting an upgrade from Ahmed when checking in. We loved the room, it is very modern, the bed is super comfortable and more than enough toiletries available. We booked to stay at the Palm area, which is a bit of a walk to the pool, restaurant and beach, so, you want to stay closer to the mais area, book the Preferred Fromt Area. The food was good... our favourite was the Beach BBQ. Every evening, you have a different style on the menu. Beach area was big, lots of places to sit and enjoy your day. Hotel is located just beside Naama Bay main street with shops and restaurants. Around 20 min from the airport. I want to say a special thank you to all the staff who were exceptionally helpful when I mentioned I lost my cellphone. They immediately checked cameras, made all staff aware and kept looking for it until I found the phone. THANKS SO MUCH EVERYONE.

Stayed in March 2024

Good location, polite staff, many facilities, clean comfortable rooms

Stayed in March 2024

Number one hotel ❤️ is very beautiful and people is friendly

Stayed in March 2024

I like everything in the hotel

Is the clean hotel they have good food is the best location close to the beach. They have good and best customer service - Ahmed ismail - receptionist I hope everyone he go there he talking to Ahmed Ismail because he very nice guy and he’s very kind to talk to the customer service and with the people and go to him because he is the best ❤️

Stayed in March 2024

The staff is amazing

Stayed in March 2024

My slight negative feedback which I brought to the attention of Katerina, the reception manager , was the attitude of Wael or Waleed at the spa,s reception, I attended one evening to use the steam and asked him for a locker, his answer was that they dont have any lockers and I had to go back to my room to keep my valuables, when I returned to the Spa, I found several empty lockers next to the steam room, I did ask him as to why he gave me the wrong information, his reply was not convincing.

The location is one of the best in Nama Bay if you want a sandy beach,the reception staff and the guest relationship manager Mr Ghanim were always there to help, the new renovated rooms are spacious and hard to find in other 5* hotels, the room cleaning standards were very high, breakfast buffet could be improved, I received a daily call to my room to ensure everything was okay which I appreciated, I stayed at several 5 stars hotels in sharm including Rixos and the 4 seasons, this hotel with its renovated rooms and the skilled management is definitely coming back to shine again.

Stayed in March 2024

Noise from Naama bay at night (in palm area of hotel), small swimming pool.

Location is superb, sparkling clean and an amazing staff. Room is great, has everything needed for longer stays and a nice garden terrace.

Stayed in February 2024

leaving

nice place with a lovely service

Stayed in February 2024

Nothing mentioned

The place is clean and tidy, and the staff are very distinguished in their dealings and manners. They give you a very excellent impression. The food buffets are excellent and wonderful. Delicious and delicious, and the breakfast, lunch and dinner are varied and delicious. I thank Mr. Jamal and all the work team for this special stay and my greetings to everyone.

Stayed in February 2024

Most of the entertainment programs are designed for kids

Location, room, balcony, view and staff behavior

Stayed in February 2024

We liked everything- especially the room

The rooms first, the location and feasibility of the beach, especially the staff and casino

Stayed in February 2024

The THAI SPA seemed a little unorganized with managing their appointments. Although we thought that we arranged a couple of treatments at certain days and time, it could be rescheduled later or it was a surprise to them when we showed up at a certain time.

Besides the overall look of the hotel, the location (next to Naama Bay) and the great food we would like to address the friendliness of the hotel staff. They did their very best to make our stay as pleasant as could be. In particular we would like to thank Gamal who helped us out when our booking didn't seem to be completely right. I also would like to thank the other reception staff who offered to bring us to the airport when our taxi didn't show up.

Stayed in February 2024