Ac is noisy and it doesn’t cool

Location, view, staff, no traffic sound, peaceful night, roof cafe

Stayed in May 2024

Staff were not rude but not overly helpful either.

Breakfast.

Stayed in April 2024

Room was not isolated enough from outside sounds, it was a little bit complicated to sleep

Overall very good

Stayed in May 2024

The swimming pool could be renovated.

The room had a very nice panoramic view on the Cairo tower, very nice breakfast and great rooftop for sunset, very kid-friendly

Stayed in April 2024

The musical noise of the boats disturbed us until the morning.

The location was perfect. Employees were very friendly. Breakfast and foods were great. Rooms are veey clean and Nile wiev were great. Thanks for everything

Stayed in April 2024

We stayed at the top floor which I think there was a restaurant above us. It was noisy and also the surroundings was noisy since it was Feast of Ramadan.

The location is good close to Tahrir Square near Nile River. The staff is very friendly. The value for money is great. Swimming pool was closed for two days but they take us to a near Hotel for the pool for these two days.

Stayed in April 2024

The service was disappointing and slow. The first issue we faced when we checked into our room was that the phone was not working. We raised this at around 11AM, and raised it another 4 times before it was fixed at about 21:00 that day. One the second day, we didn't get hot water and when we complained, someone did show up after an hour. We then had a call from front desk that the hot water issue has been fixed, but this was not the case. We took cold showers that day, as we were tired to complain again. We ordered some food through room service and were not happy with the pizza served. We asked for more basil and I asked the person who took the order to repeat it too, but the pizza was served with no basil on it. The overall taste was passable, and so, will not recommend it. The Blue Nile boat restaurant plays music all through the night, and it may disturb sleep if you are light sleeper. The people in the room next door were playing music till around 2AM, so, sound insulation between the rooms and from outside could do a world of good to the experience. As we were checking out early, we requested for breakfast and they kindly provided breakfast bags, but the bags were flimsy and couldn't hold the weight. Steigenberger does a good job with their bags and Novotel can take a clue from them. Wish the windows in the room didn't obstruct the Nile view.

The room was clean, the beds were comfortable and the breakfast was awesome. The location is next to Kasr Al Nile Bridge and our room overlooked the Nile river, but the windows could be replaced to give a proper view of the Nile. Checkin process was smooth and the staff at the desk were all friendly and welcoming. We showed up at around 10:30AM, even though the actual check-in was at around 14:00, but the staff were kind to check us in at 10:30AM, as the room was available.

Stayed in April 2024

Amazing staff, got an upgrade to the suite without asking, friendly and warm reception, very attentive to details of service by all staff members. Housekeeping very friendly and diligent. Location stellar, walking distance to Egyptian museum. Views breathtaking and make you even stay in at night and get room service... Great breakfast. Gym a bit small and could be a huge asset if more appliances and space to train with a view.

Stayed in April 2024

Nothing

Very clean.

Stayed in April 2024

Couldn’t eat in the lobby our own food.

Location. Breakfast. Service

Stayed in April 2024

services and breakfast

location

Stayed in March 2024

Limited vegetarian options in the breakfast...and the room tariff is slightly on the higher side

The central location of the hotel

Stayed in March 2024

With poor Egypt standard, hotel was above acceptable. However for an international hotel I expected more. I.e. at breakfast everyday had to remind someone that cofee machine was out of cofee! We ordered same soup 3 nights and got 3 different serving ways. No consistency. Butter was rancid and not able to eat, every night! The room was clean, but behind curtains were filty. Nights very noisy till 3am with music coming off the street. Probably night club nearby. Would need better noise cancelling.

Location was good. Overall reasonable stay.

Stayed in February 2024

The hotel offered an excellent breakfast. The staff was very helpful. I enjoyed my stay!

Stayed in March 2024

I did not suffer from this, but the road in front is a bit noisy - if you are a light sleeper you may need a room above the 3rd floor.

Good breakfast with nice options, perfect location close to Tahrir square and walking distance to the north part of Zamalek. The hotel was clearly renovated recently and it's all very clean. Very friendly staff.

Stayed in February 2024

Breakfast is average I've seen better

Good breakfast, location is superb

Stayed in February 2024

Nothing

The rooftop restaurant, location, staff and breakfast (as a Turkish the breakfast is important for us)

Stayed in February 2024

There was a person smoking in the room next to me, and the smoke entered my room through the common door . The hotel management has been informed. The smoke was very annoying

The location, the rooms overlook the Nile, and the spacious reception.

Stayed in February 2024

A small amount of water coming from the shower

Very kind staff. Excellent location and panoramic view. The swimming pool was nice, clean and warm. Rich breakfast

Stayed in February 2024

Entrance of hotel very narrow

Location, food, service and cleanliness

Stayed in February 2024

The sounds coming from the night club opposite the hotel (a boat on the Nile) was extremely loud, hard to get any sleep while it was on (until 4am).

Location is great.

Stayed in December 2023

The music from the other side of the rever was very loud Until 3 or 4am.

Location, Staff specially House keeping ( Ramadan ), very clean, they welcome everyone with a smile!!

Stayed in February 2024

The hotel faces the Nile River where there are tour boats with lively music and dancing. Some noise from these boats as well as traffic can be heard in the rooms. It was not at a level that disturbed our sleep or anything but just info for those who are sensitive to street sounds

The staff were very very helpful, very friendly while not intrusive and helped us have a comfortable stay. Especially Mohammed and Tahir at the front desk, Tamer manager and Mirna at guest relations were really great! Breakfast was better than we had expected. We had a chance to try some Egyptian specialties like falafel, foul mudammas, golden berry, local bread…which were all delicious. The staff at the restaurant were also very attentive and kind. Location is very close to Tahrir Square and the Cairo Museum, very easy to get around

Stayed in January 2024

I recently had the opportunity to stay at the Novotel Cairo El borg hotel and overall, it was a pleasant experience. The hotel staff were incredibly welcoming and cooperative, making me feel at home from the moment I stepped foot into the lobby. The location of the hotel is also perfect, situated in a quiet area that is still conveniently close to various attractions and amenities. However, one major drawback I encountered during my stay was the room card system. It was extremely frustrating and time-consuming to constantly have to reset the card every time I returned to the hotel. On numerous occasions, I found myself waiting for at least 20 minutes during peak hours just to get the card reset. The hotel's explanation for this inconvenience was that the magnetic system of the room card is interfered with by mobile devices. While this may be a valid reason, it is still a hassle for guests and should be addressed to ensure a smoother experience. Additionally, the breakfast at the Novotel Cairo hotel left much to be desired. There were not many options available and the overall quality was subpar. For a hotel of this caliber, I expected a wider variety of choices and better quality dishes to start my day off on the right foot. This was definitely a disappointment. Lastly, the design of the pillows in the room was not comfortable at all. They were square in shape, which made it difficult to find a comfortable position to sleep in. I found myself tossing and turning throughout the night, trying to find a suitable position to rest my head. This certainly impacted the quality of my sleep during my stay. In conclusion, while the Novotel Cairo hotel has its positive aspects such as the welcoming staff and great location, there are some significant areas for improvement. The room card system needs to be updated to avoid constant resets, the breakfast options should be expanded and improved, and the choice of pillows should be reconsidered for guest comfort.

Stayed in January 2024