The hotel parking is not moderated properly (my car got hit and the parking staff just denied it) The organization of the celebration packages is very very poor: * I didn’t get the room breakfast on the day of the occasion. * The decorations were delayed. * The dinner wasn’t a romantic “candlelight” dinner (just a regular table at one of the a la carte restaurants) * The cake was presented in the most non-subtle way ever.

Everything about the hotel is great. The staff is friendly (especially the foreigners), the room is perfect and clean, the food in the main restaurant is the best.

Stayed in May 2024

Amazing

Amazing

Stayed in April 2024

This is the best 5-star hotel we have ever been to! The service is almost perfect especially in the main restaurant, everyone is super friendly and very professional. Also, the food was always exceptional with different themes every day. We will definitely come back very soon, thank you so much for everything! Special thanks to Hisham at the reception for being so friendly and helpful, and to Ismail for the amazing service at our beach romantic dinner!

Stayed in May 2024

The food in the A la carte restaurants was nice but I can't say the same about the main restaurant with respect to dinner. The variety is there, the quality is okay given that it's an open buffet, but the taste isn't all that great. The beach was very confusing in terms of space and crowded but kept clean all the time, which meant you had to wake up early to book sunbeds if you intend to spend the day at the beach.

We booked an all inclusive stay deluxe swim up room through booking for our honey moon, however we were given the chance to upgrade to their signature suite so we did that. The room is extremely clean, very spacious, has all the amenities one could need and was decorated upon our arrival to put us in the honeymoon mood. We were very happy with how "Sameh" from house keeping kept the room in shape every day. He listened carefully to our needs and executed them in a way that showed he truly cared to make our stay as comforting as possible. We had the honeymoon package as well so we were sent a very nice cake and a basket of fruits as a complimentary service from the hotel. The signature suite has its own mini private pool, and it was maintained multiple times every day by "Karim", who also went above and beyond to make sure that we were happy with it and satisfied and whenever we had a concern he would quickly address it. He was truly a hard working, friendly and very respectful person. He also worked the main pool and I have seen him give it the exact level of dedication he gave the private ones. The hotel itself has a variety of a la carte restaurants representing different cuisines (Lebanese, Indian, Asian, Italian & Seafood) which need a reservation beforehand, as well as the main buffet restaurant which is themed every dinner. The food in the A la carte was nice, and the staff working in each restaurant was very friendly. The breakfast in the main restaurant was varied, on point and everything was fresh. There's also the central bar near the main restaurant at which we were regularly served by Mostafa and Mohamed during daytime snacks and night time shows, who both also did an excellent job especially Mostafa who was really friendly, always smiling and catered to our needs with most care, going above and beyond to the point where he spontaneously sent us special cocktails that were excellent and made us feel taken care of.

Stayed in May 2024

Food

Beach

Stayed in April 2024

The hotel is amazing. Apart of the high standard they build relationships with people. Many thanks to Mr. Ibrahim from reception desk and to Mr. Sameh who helped us during our stay in Room 1506

Stayed in May 2024

Needs a bigger parking area with shades for the car

Everything was great…literally everything Stuff is so friendly specially Moustafa on the beach naglaa the bread lady and Mohamed in snack bar .. Willing to go back for sure

Stayed in May 2024

Really enjoyed the stay, special thanks to the staff for excellent customer service: Sayed for room 1908 service and waitresses Marceil and Anna

Stayed in March 2024

Nothing..the stay was perfect.

The staff was extra helpful and friendly..We were offered an upgrade to a “private pool + jacuzzi” suit plus so many privileges because we were on our honeymoon trip.They were also flexible with the check in and check out hours.Also, we were offered a free pick up and drop off to the airport which saved us the hassle of transportation. I strongly recommend the resort to newly weds and couples.

Stayed in April 2024

I would like to thank the staff especially Mr. Foad for their hospitality and their generosity. Everyone was very helpful and took really good care of us. I definitely recommend everyone to come here. My wife and I had a great honeymoon here. Again I would like to thank Mr. Foad for everything.

Stayed in April 2024

There was nothing not to like here we were very happy. However, I have a couple of suggestions that would make it even better. As a guest who does not eat red meat it was sometimes difficult to tell if meat was part of the dish, especially with some of the beautifully creative starters that only revealed meat content once you had cut it open and tried it. A simple meat symbol where meat is included would do the trick. Also, the towel cards are exactly the same as the room keys but with towel written in faint print making it easy to leave the room with the wrong key! A different colour would be most helpful.

The staff were outstanding; a balanced blend of being very professional and highly trained but friendly as well. A special mention to Ibrahim on reception who sorted out my booking issues so cleverly. We ate in three of the themed restaurants as well as the main buffet area; all of the food was good and varied enough to suit everyone. The waiting staff were particularly hard working. The evening entertainment was bought in professionals of a good standard which was appreciated. The spa was also high standard.

Stayed in April 2024

Nothing

I thoroughly enjoyed my stay at the hotel. The location was fantastic, offering easy access to nearby attractions and restaurants. The cleanliness of the rooms was impeccable, the variety in the food and a la carte restaurant was incredible with very fast and fresh serve, and the amenities provided added to the overall comfort of my stay. The staff were incredibly friendly and went above and beyond to ensure I had a pleasant experience. I would highly recommend this hotel to anyone looking for a convenient, private, and comfortable stay

Stayed in April 2024

Have more games available- only one pool table. Maybe add darts etc

Very clean, very hospitable staff. Food at main restaurant was good with a different theme every night and the other restaurants were great so alot of options! Very clean pool areas and beach, always available to help and offer drinks. Room itself was great and made up upon request and reception desk always available to accommodate. There were shops in the hotel too which were great for snacks and last minute buys aswell. Entertainment was great when having your evening meal , overall a very relaxing holiday and the hotel and staff made the experience even more exceptional , highly recommend!

Stayed in April 2024

- Loud cleaning team due to maintenance room

- Great staff - wide variety of good food at the different buffets

Stayed in April 2024

After the Wellness massage treatment, I felt severe pain in my back, which forced me to go to the clinic for some tests. I received the treatment, and the next day I went to them and they advised me to take 20 minutes for the therapy. The pain was severe, as there was a tumor in the muscle that required other treatment as advised by the therapist, but I could not go because the next day was my check out date. I recommend having someone experienced in each treatment who knows the treatment technique to avoid this happening again to anyone.

The hotel food was good. The staff are very eager to get you anything you may want to eat at any point during your visit BBIG THANKS to Hashim and Najla .Location is perfect in the middle of center. The room it’s clean and spacious. The front desk staff are very friendly,courteous and helpful. I would like to thank all the team! Specialy thanks to Ibrahim for his Incredible performance and effort, Jenny for her amazing assistance and the gards that were always assinting with a smile.

Stayed in April 2024

Nothing

It is not my first time here .. it is my third visit to Kaisol .. i really feel like home .. everthing is exceptional.. food, rooms, beach and pool are really good … special thanks to mr Ibrahim at the reception who help us in everything.. in the last day my flight was 11:00 PM .. he help us in the late check-out without any extra charges .. really we are happy here .. thanks all .. and for sure i ll be back again soon😊

Stayed in April 2024

At the beach there is people from agencies that come to sell you packages obviously overpriced and keep bothering you during your whole stay. They dont take a no for a no. At the beach they even provide you a red fleg to expose on the umbrella to not be bothered during your tanning but it has no effect. They stopped every single day trying to convince us and some were even catcalling my lady, couldn’t even let her at the beach alone without her being worried.

Staff is great and location is optimal

Stayed in March 2024

The room we got at the beginning didn’t have the view we were expecting. It was pretty disappointing, but after speaking to the receptionist he quickly found us another room where we were very comfortable and happy! There was a bit of pressure from one of the workers in regards to booking extra activities, but the others were very nice and respectful and did not cause any pressure at all.

The beach and swimming pools were perfect. The food was great, and there was variety and it changes every day. The activities such as snorkelling were very fun ( we recommend Ramadan as a guide). The workers were very helpful and were always attentive to us and all the other guests in the hotel. A special thanks to the waiters who were so kind and patient (especially Roselyn, she was the best)

Stayed in April 2024

Nothing

Everything was perfect

Stayed in February 2024

Nothing at all!

Fantastic hotel - food was great, service impeccable, spa is heaven, couldn't fault a single thing. Already booking for next year!!!

Stayed in March 2024

Working at night time with lots of noise let us wake up during several nights

Perfect hospitality in every perspective! The Easter Sunday was absolutely amazing and touched us deeply. The staff all over the hotel are simply wonderful.

Stayed in April 2024

Not a great deal to do in this location other than pool and beach

The food was excellent. Nice rooms, communal areas and pool. Very close to the beach. Staff were excellent, very attentive. Thanks to Emad for returning my lost sunglasses. I appreciate your honesty.

Stayed in February 2024

The A/C in the room was not working properly even after a request to fix it and it was quite noisy. The wifi speed is too low, which could be fixed nowadays with starlink; signal on the beach is too weak. Overall, the rooms need some fixing since several appliances are not mounted well or need in general some fixing. In general the room needs more dusting.

The food offering is amazing and of very high quality. The staff is extremely nice and helpful. The beach is perfect, with clean water and sand and a lot of space between guests. Very confortable bed and sheets

Stayed in March 2024

The swim up room balcony didn’t really receive any direct sun light which I appreciate is for comfort but for sun worshippers a little annoying

The property spreads across two buildings but both easily accessible from each other, not to big , everything can be easily found

Stayed in March 2024