The price is exaggerated

Breakfast is not bad many different type of food

Stayed in April 2024

Cleanliness could be better. Presence of blackish spots in the bathroom, mostly of mold. Leaking shower that caused the bathroom floor to flood every time we used it. This was reported but no proper action was taken. Unfortunately, our Deluxe City Room lacked interesting views. Complimentary sweets were only offered on the first day. Complimentary water, tea, and coffee were of cheap brands. No fruits were provided. The food at The State restaurant was average. The hotel's location is quite far from the city but conveniently close to the airport.

Overall impression: The Royal Maxim Palace Kempinski in Cairo has a beautiful design, but there were some aspects that didn't meet my expectations for a five-star hotel. The staff was exceptionally kind, helpful, and cooperative. The room itself was lovely, especially the bathroom, but we encountered issues such as a leaking shower while using it. Complimentary sweets were only offered on the first day. Complimentary water, tea, and coffee. The hotel boasts multiple restaurants, and we experienced the Ramadan iftar and suhoor at the State restaurant, where the staff was accommodating, although the food was average. The hotel offers numerous amenities such as a beauty salon, spa, nightclub, gym, and meeting rooms. Additionally, the presence of ATMs that offer currency exchange at favorable rates was convenient. The hotel's location is conveniently close to the airport.

Stayed in April 2024

Great hotel

Stayed in March 2024

Far away from city center with limited adjacent attractions

Luxury, nice room and specious bath.

Stayed in January 2024

The window handler was broken, the ac was noisy

The room

Stayed in January 2024

The pillow and the bed need some attention

Room was ok the pillow need to be changed

Stayed in January 2024

The luxury

It was really comfortable

Stayed in January 2024

Perhaps upgrading the interiors would be nice to a more modern look

Staff were amazing

Stayed in December 2023

Bathroom smells bad

Reception

Stayed in November 2023

Unfortunately our room was next to a fan generator so it was bit noisy ..

Very cheerful staff delivering the service with emotion , rich breakfast, loved the decoration of the Lobby with its beautiful Renaissance paintings .

Stayed in November 2023

Staff following us everywhere for tips

Very nice , but so pricey

Stayed in October 2023

The fact that I was charged for an extra night by mistake and till date have not been paid the money.

Some of the staff were excellent

Stayed in October 2023

Facility requires renovation

Friendly team, very helpful

Stayed in September 2023

I stayed at this hotel last year, and I recall there being more choice for breakfast than there was this time. The TV in the room kept turning on by itself, onto the silent welcome screen, which was odd - it woke me up in the middle of the night!

At check-in, I asked for a room on the ground floor, as I hate the lifts in Cairo - they're small, I'm claustrophobic, and power cuts are a thing here (although I'm sure the hotel has generators) - the receptionist happily complied, even though the language barrier meant he didn't grasp that my reasoning was my hatred of lifts (which is fine, as I got what I wanted). My flight arrived much later than it should have, so I asked for a late check-out, as I wanted a proper rest, and again, the receptionist happily obliged, and didn't charge me for it. The room was comfortable - I loved the bed. There were lots of bottles of water in the room, which was appreciated. The bathroom was large, and has both a bath and shower.

Stayed in August 2023

All was great

It was excellent and the staff was absolutely incredible from the receptionists, the ladies in red and all other personnel absolutely amazing.

Stayed in September 2023

The back room was noisy because of the highway

Clean and nice staff

Stayed in September 2023

Location a bit out of the way bit close to the airporrt

Breakfast Buffet was very good. Staff was amazing

Stayed in September 2023

some noise at the night

I felt at home with staff

Stayed in September 2023

Though being welcomed inmediatly and served a complimentary lovely tea, the wait for check in was a bit long, and I was in a bit of time presure.

I spent 2 days here for my wedding and the care and details of the beautiful facilities were stunning. The bed must have been the most comfortable one I've ever slept on The restaurants were actually cheaper than I expected and of outstanding quality.

Stayed in August 2023

Their was a show musical on swing pool So loud and difficult to sleep

Stayed in August 2023

Nothing specific

Very good hotel and lovely staff

Stayed in July 2023

Nothing.

The manager Mr Karim is attentive to the situation in need. Appreciate him taking care always about his clients.

Stayed in July 2023

Front desk staff, urgently they need to learn how to provide a stunning service

Ladies in Red provides an exceptional service during my stay

Stayed in July 2023

The pools and jacuzzi

Stayed in June 2023