Safaga Road 36 Km. Makadi Bay, Makadi Bay, 84511 Hurghada, Egypt
#9 of 223 hotels in Hurghada
Guests' ChoiceBased on 372 hotel reviews
9.4Cleanliness
9.6
Comfort
9.6
Location
9.2
Facilities
9.4
Staff
9.7
Value for money
9.4
Free WiFi
6.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 May 2024
Nathalie
ItalyFar from Hurghada center and all attractions ( 40 kms ) . It's in makadi area but for me it did not matter because in the center you don't have the beautiful reef , just sand. The air conditioner in the bedroom is not very efficient and a bit loud
Amazing hotel with all the comforts! Clean , big rooms , nice staff , many pool , amazing incredible reef at the hotel .
Stayed in May 2024
Reviewed: 19 May 2024
Peter
EgyptFood was good; but variety was a bit limited.
Staff were extremely helpful and decent. Most of them are kind and smiling. Snack bar at the beach was very good. Rooms are good and comfortable
Stayed in May 2024
Reviewed: 14 May 2024
Maggie
NetherlandsThere was a lack of maintenance, especially in the rooms. Certain furniture and curtains need to be replaced. You are regularly approached by sellers on the beach. We personally found this very annoying. Fortunately, you can get a 'do not disturb' bag at the towel stand and hang it up. Nevertheless, some will still speak and say that they did not see the bag ;)
beautiful resort in a relaxing location. Many opportunities for sunbathing (both at the pools or on the beach). Large rooms. In particular an excellent cleaner! Rooms were always neat and clean. He brought drinks every day and fulfilled all wishes. Good food for Egyptian standards. Every evening a different cuisine takes center stage. Animation team organized something like a show every evening. Beautiful stretched sandy beach. The seabed is stony, so I recommend bringing water shoes. Gardens in the park are well maintained.
Stayed in May 2024
Reviewed: 13 May 2024
Kasia
PolandEverything.
It is an ideal choice for everyone who is searching for rest and joy .. in this hotel you will find everything you need . Starting from the receptionist the warm welcoming..they do not keep any effort to serve you ..fast check in ..very helpful staff... they always there for any question .. the room is so big and clean ... the pool and the sea shore is so nice .. you can enjoy snorkeling or diving from hotel beach directly... a very beautiful spot to watch the colored coral reef and many different species of red sea fish .. the restaurants is full of good and tasty food ..we have a lot to tell about this experience...we wish to spend our next vacation there again 😊
Stayed in May 2024
Reviewed: 11 May 2024
Hesham
EgyptNothing , all is good
Nice
Stayed in May 2024
Reviewed: 10 May 2024
Wing
United KingdomI wish there are more varieties of food options. I’m pregnant so I wish to have more hot and cooked food to choose but in general it was amazing.
We got a free upgrade from the hotel and the room and all facilities are very clean! Every night there’s different show. We got 2 inclusive restaurants after the free upgrade! Staffs are very friendly and helpful. They look happy to work there.
Stayed in May 2024
Reviewed: 10 May 2024
Ahmed
EgyptNothing was bad
Room is very good Variety of food Cooperative and friendly stuff Wonderful sea reef Nice animation programs
Stayed in May 2024
Reviewed: 10 May 2024
Sara
EgyptNothing everything was perfect
The location the stuff and the services were amazing specially the customer service.
Stayed in May 2024
Reviewed: 9 May 2024
Pavel
RussiaAll good
Very nice territory, food is excellent, staff is great! Hotel has excellent reef and diving school onsite. My best recommendations
Stayed in May 2024
Reviewed: 9 May 2024
Thomas
United KingdomFood could have been a little warmer
Breakfast was fine
Stayed in May 2024
Reviewed: 7 May 2024
Ezzat
EgyptA bit the loud music at night
The house reef is nice location is also food variety was delicious
Stayed in May 2024
Reviewed: 6 May 2024
Hassan_talaat
Egypt.
Stuff very helpful, hotel very satisfied
Stayed in May 2024
Reviewed: 6 May 2024
Ahmed
EgyptYou will need mosquito repellent spray to enjoy the landscape and the beach at night.
I am very happy for the extraordinary experience during my stay. The food was exceptional, the room impeccably clean, and the luxury furniture added a touch of elegance to my stay. The beach view was breathtaking, and snorkeling in the gorgeous reef was unforgettable. It is a very big hotel where you will walk a lot in the fabulous vast landscape. The hotel staff and management were impressively polite, professional, efficiently handling the fully booked hotel on my high season stay. Thank you for everything!
Stayed in May 2024
Reviewed: 5 May 2024
Çağrı
TurkeyCocktails in all bars are bir careless and sloppy. And it can be more clear instructions about your price differences on drinks at bars after 00.00. I understand you have different prices for Egyptians and foreigners but it kind of need to be clear on the menus with two separate price list.
Everything were great for me, thank you Serenity team for your little surprise for me.
Stayed in April 2024
Reviewed: 5 May 2024
Rana
EgyptThe room was full of mosquitoes.
I loved the view, staff, food, and facilities.
Stayed in May 2024
Reviewed: 5 May 2024
Aya
EgyptMaybe they need to renovate the rooms a little bit other than that everything was perfect
Honestly I love the staff they are very very helpful, they made my stay with my 6 months baby easy and with no worries, they helped me with the food to keep feeding her fresh veggies and fruits, thanks to the chefs. Many thanks to Mohamed Sobhy the reception manager and Mohamed Gharib for their help and for providing a crib for my baby The location of the hotel, the pool, the beach all are perfect. And special thanks to the life guard who watched my baby while sleeping until I take 10min in the sea 😅.
Stayed in May 2024
Reviewed: 5 May 2024
Nourhan
EgyptRamps 😂😂😂
Great staff Quality of food is super Room is amazing
Stayed in May 2024
Reviewed: 5 May 2024
Ahmed
EgyptExcellent
Stayed in May 2024
Reviewed: 2 May 2024
Laszlo
HungaryTitle: Exceptional Experience in Every Aspect Review: The design and facilities of the hotel met all our needs. The garden was exceptionally well-maintained and beautiful, especially the impeccably cared-for lawn which was truly impressive. The food was delicious and varied, and the staff were consistently kind and helpful. I was particularly impressed by how often they inquired about our satisfaction with the services, reinforcing the feeling that we were genuinely valued by the hotel. I would like to extend my congratulations to the management and all the staff for operating such a high-standard hotel. I wholeheartedly recommend it to anyone looking for a memorable and carefree stay.
Stayed in April 2024
Reviewed: 2 May 2024
Martin
GermanyDespite the hotel overall being clean, there was still some litter getting into the sea, probably due to the wind and simply putting lids on the bins would be good. The first persons we met taking care of our luggage and at the reception for checking in were not very friendly, but this was quickly compensated by giving us a free premium upgrade that we appreciated very much and everyone else was after that friendly and courteous. The quality of the (free) cocktails was varied, and the equipment for the minigolf would need to be renewed. We also wish the hotel will increase its engagement for the environment and sustainability (stop using plastic straws and bags, use solar panels, recycle, reduce food waste, etc.).
The all-inclusive service was much appreciated and gave a feeling of freedom and luxury. We chose this hotel because of its own coral reef, and it was amazing! Both for a night dive and snorkeling, even better than what we experienced when we went on different excursions. The food was overall good and with a great variety, and we appreciated the possibility to combine that with a dinner in one of the a-la-carte restaurants. We also appreciated the variety of activities, with several nice (and not too crowded) pools and qualitative evening entertainment.
Stayed in April 2024
Reviewed: 2 May 2024
Dmitrii
RussiaMain restaurant is very loud and doesn't look good. If you book this hotel yourself through booking, it's likely that the hotel will offer you a free upgrade and allow to have breakfast and dinner in a nicer one. Pools were not full and very old. One evening it was quite loud in our room because of the evening animation. You can only swim in the sea if you enter it from a pier.
Good internet everywhere. Good snorkeling.
Stayed in April 2024
Reviewed: 1 May 2024
Christian
SwitzerlandWas very good
Very nice
Stayed in May 2024
Reviewed: 30 April 2024
Tyron
United KingdomNothing
This hotel has amazing views over the resort beautiful gardens large pools etc Services from all staff is fantastic led by an amazing general manager and his team from check in to check out can’t fault it Thanks you serenity I’ll be back
Stayed in April 2024
Reviewed: 29 April 2024
Buse
TurkeyMaybe more sports facilities and more time to swimming
We saw here egpty hospitality and all person was so kind and helpful. Also hotel and menegers gave us too much extras like aqua park, dinner in alacarte restaurant, taxi cupon and massage. Also we have a flaxiable check-out time and we pit some event our last day. Manager gave us shower room to rest. İt say something. They care you.
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content