Restaurant: Overall the food is ok, however It was always the same, I can understand it for the breakfast buffet, but it was a bit too much when this was the case for dinner (85% the same) The potatoes were always undercooked. The cold appetizers tasted very strange and were the same everyday. Needs to improve their soup taste and texture. Good deserts, fruits and yoghurt selection at the restaurant when compared to other hotels. Towels: The beach towels were quite worn out, it seemed they had some towel shortage, cuz even the bath towels came in very late and only 2 sets came. Maintenance: The pool In front of the suite was undergoing maintenance, which is fine since you have other pools working, but it would have been better to be informed before arrival.

Suite and location: The suite was spacious, and clean, with good facilities. It has a good view and was also very peaceful and quiet for those who don't enjoy the loud music. Beach: The beach was super amazing. Enjoyable walks to and from the restaurant/ beach/ Cleo park to the suite, yet it can be a bit exhausting. Restaurant: Good deserts, fruits and yoghurt selection at the restaurant when compared to other hotels. Shuttle bus: The shuttle bus was always available within 5 mins once you need it.

Stayed in May 2024

Water park was not active and looked like it had not been for a long time. One of the main reasons for choosing the hotel was the water park so this was highly disappointing

The staff in the hotel was very very very nice and we made a great relationship with them by the end of the holiday. Because of how much they were and eager to come back and visit as soon as possible

Stayed in March 2024

No WIFI caused major issues in room. No ice cream. No variety of drinks.

The heated Pool, Food, the views. Cleopark was amazing.

Stayed in March 2024

crowded noisy communal dining hall. Aqua park not as pictured on ad. Didn't expect such a vast site. accommodation a bit rundown and dirty.

Nice pools, good price for all inclusive. Spacious apartment for my family.

Stayed in March 2024

There was no Wifi. The room was dusty in the beginning as if no one lived there for a while. The shower water had low pressure.

We enjoyed the great location and specially the very helpfull staff. I give the staff more ylthsn 5 stars. Specially our room keeping staff Ahmad who was very clean and responded well to any request. The view outside the room was fantastic.

Stayed in January 2024

We have paid for 2 bedrooms and received a giant apartment with 2 bedrooms, 2 showers / toilets, a very large living room and kitchen, 1 gigantic balcony looking at the pool and a smaller balcony on the other side, at least 100 m2. Unfortunately insulation on the roof was not perfect and numerous pigeons lived there, which loved the pool as well. We could not use one of the rooms and a shower, as we did not really like the odor of guano. There was no internet in the rooms but internet was really good in the lobby. Our rooms was far away from the reception, but instead of using the free shuttle service (08:00-23:00), we walked for having sport. On the first and second day there was no cleaning, and our room looked like as it was cleaned 4-5 months ago. From the 3rd day, there was a really good cleaning.

If you go to Egypt, bring only USD in CASH with you. DO NOT BRING EUR / GBP / do not try to pay with card, it is worth to change at home at a bureaux de change. YOU ARE FORBIDDEN TO PAY ACCOMODATION IN EGP BY THE LAW!! Change a little USD to EGP cash, but try to pay everything in USD CASH (official rate in the bank 33, real rate 52 in early 2024), 1EUR=1USD there. We have received an immediate free room upgrade as they claimed, that the original room had problems with the toilet. The food was really delicious, very high variety and all were good. Coctails were also good. The pool was very clean (the large one was not heated). There were 3 huge tvs in the rooms, we have received 5 beds instead of 3 (4). The beach was at another hotel (JAZ FAYROUZ), 5-6 minutes walk from the reception across the street. Egypt is very safe for tourists, army checkpoints with light armored tanks are everywhere. There are 2x6 lanes on streets full of bumpers, where drivers must drive with max 2-3 km/h. Staff members are very friendly and help in every matter, even outside their responsibilities, don't hesitate to ask them (for) anything. There were a lot of amenities (Shampoo, shower gel), unfortunately not economically friendly (in small packages). Beds were comfortable, especially the double bed. We had a very large Samsung fridge+freezer, filled up with plenty of 1,5 liter water bottles for free - liked it pretty much. There was an ironing board and iron in the room - also not a common thing. IF YOU ORDER EXCURSIONS FROM A 3RD PARTY, DO NOT WRITE THE NAME OF THE HOTEL, BUT JAZ DREAMS, AS IT HAS THE SAME RECEPTION BUILDING AND THEY MIGHT MIX UP WITH ANOTHER HOTEL.

Stayed in January 2024

Old , everything (room, toilet, furniture, cleaning, sanitary even telephone wire was loose , doors are almost broken, no no no not a 5 star hotel at all , max 2 stars ⭐️ dinner was not nice with very limited facilities, sweets were too bad, bakery was good

Staff was friendly , breakfast was acceptable

Stayed in January 2024

Unfortunately, the building was quite old, and only two out of the three bathrooms were usable, which was not satisfactory. The kitchen facilities were outdated, and there were no specific cleaning tools for quick post-shower cleanup or using cups for coffee, impacting the overall stay. The location was a bit far from the restaurant and beach, but the free resort delivery service partially compensated for this.

I was positively impressed by the spaciousness of the accommodation, consisting of tow bedroom, a living room, a kitchen, and three bathrooms. The food was good, and I appreciated the complimentary resort-wide delivery service, making transportation more convenient. The staff were fantastic, friendly.

Stayed in December 2023

The manager, who was super aggressive who yelled at me because of the towels cards ( Mr. Ehab Mohamed)

Very beautiful territory, very nice and polite personal.

Stayed in December 2023

Our villa was very dusty and was littered with dead bugs; the locks on the patio doors were broken so there was effectively no security of our possessions. We had no Wi-fi and after raising it with the concierge and being assured an engineer was in the way, no internet was found by the end of our stay. There were inadequate shower facilities outside of guest bedrooms; so you are out of luck if you want to shower after a gym session or after dipping in the pool without returning to your room. Guest shuttle facilities were fantastic and rarely kept us waiting for trips to and from the room and the main hotel. A/C in our villa was very outdated (vent design ) and was also extremely noisy, making it quite hard to sleep in an otherwise peaceful environment. Some staff members were unrelenting in offering paid massages or excursions; adding the typical Egyptian touch to an otherwise hassle-free stay. The private beach wasn’t so private and was extremely busy despite visiting in a quieter period; this may be a problem at peak times. Food: The buffet for both breakfast and dinner was abysmal - i would liken it to prison food, or more accurately, gruel. however i feel that even Oliver Twist wouldn’t ask for more. Variety was not in the chefs vocabulary and I’m convinced that the hotel staff had an allergy to well cooked food and moist meat; as almost everything was either undercooked or drier than a rock on a hot summers day. I’d never filed a plate with food before and left it with more on than it came with until I stayed here.

Fantastic Location, Immense choice of pools on the hotel grounds itself, attentiveness of staff, staff enthusiasm, room sizing (we were given a much larger “room” [Villa] than expected, free water bottles and fruit every day, beautiful lobby and good gym facilities, good location from the airport, bars situated in pools, very close to naama bay.

Stayed in October 2023

Don't get close to the photographer on the pond a bad person embarrasses you and photographs you and you don't want then says he wants the money and then vows to hurt you if you don't pay him I advise you

Everything was normal. The room is far from reception. Thanks to the employee Ahmed animation. A friendly and nice person

Stayed in September 2023

The water in bathroom was hot.

Staff was very friendly and I would like to thank chief Hazem for his smile and hospitality.

Stayed in July 2023

Far distance between aqua and sea and the receiption

Staff

Stayed in July 2023

rooms are not renovated …air condition kept going down and we had to call the maintenance man on daily basis to fix the problem

the beach

Stayed in July 2023

Wifi doesnt work at all in the rooms. It doesn't even work in the lobby. Not being able to connect to the internet abroad made me very sad. Hotel taxi driver Aladdin cheated us a lot and took a lot of money from us. It's a shame he didn't even give us the topping of our money. When we came to the hotel, they took a lot of money from us even though there was little time for the check-in time. they gave us a room too far away. It was pure torture to go to the lobby by minibus. The room given obviously had not been cleaned after the customer before us.

The food was delicious and there was a lot of variety. Hotel employee Taiko became our friend and we loved him very much. We had a lot of fun thanks to Taiko who took us to the nightclub.

Stayed in June 2023

Far from beach and aqua park. Poor location

Restaurant, spacious rooms, beach, aqua park

Stayed in June 2023

The cleanliness of the bathrooms in the apartment

The facilities

Stayed in June 2023

This is the first time to have any negative comment for this hotel, i had i bad experience with my room, since we arrived later than the check in time by 3 hours already, and the room wasn’t clean - it wasn’t made up after the previous guests left it, as we found ( the sofa not clean, the bathroom, the floor, the fridge contains remaining food and drinks from the previous guests) so this was really disgusting. And we called the room service to come and sort this out - and it took them more than 1 hour and half to come to us ! Which is very provocative while we are just coming from long way, and found our room not clean! After many calls and follow ups the reception guy offered us late check out as an apology and compensation to the hours we are waiting the room to be cleaned. During the stay, we needed to contact the room service MANY TIMES for normal things that they miss, like the number of towels in the room based on our number as guests! They didn’t put shower gel and conditioner! And every request takes many calls and follow ups to be done ! Honestly speaking i never faced such experience before with this hotel. And to wrap it up the problem was just related to the room service only and needed more speed actions from the reception

I usually go to this hotel in Sharm, i will always appreciate that they have pets allowed policy, which is from the beginning my main reason to go there. As usual they have the Best Chefs so the food their is the super, not comparable with any other hotel. Location is perfect, we liked the beach, the evening activities (ping pong & billiard) and the aqua park.

Stayed in April 2023

The rooms could have been more clean. Our couch was broken and we had pigeons living above the ceiling in one of the bathrooms. However, access to the other hotel near SDVC helped make the stay passable.

Great location in Sharm. The pool that was open was very nice. Staff around the pool were great!

Stayed in April 2023

no wifi at all the rooms need renovation and the cleaning is not good

the staff was great specially MR saad made our stay comfortable and pleasent

Stayed in April 2023

We stayed in the suites and it was literally dirty when we arrived. An empty shampoo in the shower indicating someone took a shower in it and it hasnt been cleaned since...

I liked how cheap the place was thats about it

Stayed in April 2023

The whole resort needs a lot of maintenance and updating especially the walkways and steps.

The apartment was good. The food was ok but the salads were really nice. Clean. Staff were helpful.

Stayed in April 2023

lack of all inclusive and housekeeping could be better.

beautiful hotel and pools, kept very clean and pretty

Stayed in April 2023

New pool really friendly and helpful staff

Stayed in March 2023