the breakfast fee was high, I went outside to have my breakfast. the swimming pool only from 9-6pm and little small. Also some party in the hotel near the pool and noisy can hear from the room at night When I booked its mentioned include shuttle to airport but when i request thru booking they ask for 20$ dollar for one route. I didnt take and i got another driver.. When I did check in they told me they've free transport to airport !!

safe, security was high, friendly staff, room is big,

Stayed in September 2023

The amenisties and furniture are a bit old, but they are clean and tidy.

The location and the staff are very friendly and courteous.

Stayed in August 2023

high price

not what i expect for breakfast ...

Stayed in September 2023

ok

ok

Stayed in August 2023

Not including breakfast

Good

Stayed in August 2023

Great Pool Area

Stayed in July 2023

1- The entrance security are not professional, rude and they don’t differ between the guests and others. 2- The toilet and carpet are not clean enough. 3- The linen sheets are old but clean. 4- The room door is not closing without pushing hard with high noise. 5- Baalbek lebanese restaurant has delicious food but the table was not so clean. No windows in the restaurant. 6- No proper maintenance for the toilet with water leak on the floor. 7- Slippers are not available without asking for. 8- Fridge is empty with no minibar and it is dirty. 9- Internet connection is not stable and you can’t rely on if you have work.

1- They gave me free upgrade. 2- Bed is wide and comfortable 3- Air condition is very good

Stayed in August 2023

The buffet food in the restaurant was clearly being served to the al la carte menu next door as items from the buffet kept disappearing and lack of staff and replenishment of items. The showers in the double room look delight but unfortunately do not work especially when using both at once which is not possible, thus defeating the objective.

The place is gorgeous and very well kept.

Stayed in July 2023

Great location to see Cairo, for Egypt this is a good quality hotel

Stayed in July 2023

Firstly, I would like to take care of the water drainage in the bathrooms. Secondly, I would like the reception staff to be more smiling

I send my thanks first to the room staff for their honesty and interest in the rooms, and secondly to the pool cafe staff, especially their manager and employee Sarah, they were more than wonderful, in addition to the wonderful parties and periods of the hotel and Especially Baalbek Restaurant and its wonderful food

Stayed in July 2023

I was given an old room first; when I was not happy , I was given a much nicer room.

pool was nice

Stayed in July 2023

They have two buildings. One of them is new but has no balconies and the other one is old but the advantage is has balconies. Ask them to give you room in the new tower will be more convenient.

I like the location was very quiet and the atmosphere of the hotel.

Stayed in April 2023

Some stuff in the room were old and by old i mean really really old Handels of literally everything in the room is old and about to break But thats the only thing it was an amazing stay and if i ever came again i will go to sonesta again , i love it !!

The location is amazing Its a really nice neighborhood around it Naser city in general is beautiful and close to everything a traveler would like to go to . The stuff are really nice and helpful The place is really clean and thats so important Some stuff are just old in the hotel , like door handels and closets but thats a minor issue. For a traveler it gets really hard to try to figure out if the place around the hotel is safe or not and , i can guarantee naser city and the atmosphere around the hotel is safe and good , i don’t advise going out on a walk alone in the mid night but ubers are safe if you wanna move at night time ( ex 2:00 am)

Stayed in June 2023

Need to upgrade water pressure in bathrooms

Staff

Stayed in June 2023

The Breakfast could be better

Massive rooms. The Gym is really great

Stayed in June 2023

Not to hv breakfast on such a steep fee paid was a turn off for me. Why should i pay extra after paying that much just for the room? Improve on this. Normal practice is bed and break

The fee charged is too high not to provide breakfast is really unfair when compared to other similar hotels some of which charge less but with breakfast. This needs to be relooked at and considered as it does paint a good picture of the hotel

Stayed in June 2023

the new rooms, I requested to move to the old rooms, much better

location

Stayed in April 2023

I don’t like that when I booked my room through the booking.com I got a total price then I paid more when I checked in

the property was nice and quiet

Stayed in June 2023

Need renovation Cleanliness can be improved

High Quality finish and grandeur of a 5 star hotel in the yester years..

Stayed in May 2023

There was a lot of noise during my stay at the hotel

Stayed in May 2023

the light from the corridor was visible inside the room at night and this was so annoying the taxes and services rate are much higher than other places

place

Stayed in May 2023

Staff is wonderfull in Sonesta. Then I like to do gym when business travelling and for this Sonesta has reasonably good facilities.

Stayed in May 2023

This review has been hidden because it doesn't meet our guidelines.

The furniture is very old, the place is expensive for nothing. Not value for money

Stayed in May 2023

Food not 100% for the cost paid for it.

Staff are very friendly an helpfull. Always feel welcome

Stayed in May 2023