All was very good, however still the food needs to be improved in terms of quality and types

Stayed in May 2024

1-Transparency in Reservation Costs: During the reservation process, the final cost with taxes was not clearly displayed before confirming the booking. This lack of transparency made it difficult to accurately assess the total price. 2-Clarity in All-Inclusive Packages: My reservation was for an "all-inclusive" package. However, details regarding exclusions within the all-inclusive offer were not readily available until the booking confirmation stage. It would be helpful to clearly outline what's included and excluded in all-inclusive packages before confirming booking. Animation Program Improvement: Compared to other hotels in Hurghada, the animation program seemed limited. Enhancing the variety and quality of entertainment options would significantly improve the guest experience.

1- Hotel location: It was perfect for my needs. 2- Service: The staff was generally respectful and helpful throughout my stay. 3-Spa & Massage center: I also enjoyed the spa and massage center. Services were reasonably priced and provided a relaxing experience. 4-Restaurants: The variety of restaurants on-site was a big plus. The Italian restaurant, in particular, stood out with delicious food.

Stayed in April 2024

Animation and Wifi is little bit poor . No food varieties .

Location was fantastic , everything is close to each other , very useful if you have kids and need less effort .

Stayed in April 2024

We were given an upgrade to a room that was getting the paving on the whole front replaced . Work started early on both mornings of our stay , and broke our sleep , We didn't bother asking to move rooms , as there for only 2 days this time , BUT on hindsight . we should have . Take care if booking with Booking .. our all inclusive was a soft all inc !

Great value for money . very comfortable beds and pillows . Big towels. Great selection of food to eat . the hotel itself is airy and pleasant :) Good beach . The guest relations lady was lovely ( dark curly hair) .

Stayed in March 2024

The beach

Room

Stayed in December 2023

A location map of the different restaurants would have been helpful on arrival. One night was not enough to explore but will take the opportunity to visit again.

Very helpful and friendly staff. Beautiful resort and location

Stayed in February 2024

Italian restaurant Le Casa was not up to the expectations comparing to the rest of hotel restaurants

All are great except Italian Restaurant

Stayed in December 2023

Unfortunately the sofa bed was broken in our room which made it very difficult to accommodate the 2 kids. They could not sleep and this meant out stay was not as comfortable as normal. We have reported this fault and I am sure they will fix it soon. Room 4205.

We have stayed here many times and it is still a favourite when in Hurghada. The heated pool is a perfect way to enjoy the winter sun and the slides entertain all ages. The staff here are exceptional and the food is excellent.

Stayed in December 2023

Food is ok

Staff very good and friendly. Perfect location.

Stayed in November 2023

There was a reasonable choice of food but it all tasted bland and had the same sort of flavour to us, others may have a different opinion however it wasn't to our taste buds and we ended up eating out most days.

The hotel was in a great location, not far from the airport however there was no disturbance from planes. Lovely beach adjacent to hotel. Ahmed Mazhar at Reception was exceptional. He did everything in his powers to make our stay comfortable We were in G4 block - 4002 on the ground floor facing the water slides. This was a renovated room, however we were first given a room in G2 block which was unfortunately very old décor in need of renovation, Ahmed Mazhar sorted this and he was able to give us a lovely room. Ahmed Mazhar is a lovely, friendly gentleman as well the reception funny man, he will do his best to help you. Would we stay in this hotel again? - most definitely.

Stayed in November 2023

Staff specially receptionist, and wave restaurant

Stayed in November 2023

- main restaurant is too cold because of air conditioning. need some jacket to eat there - main restaurant in lobby food almost the same every day - chicken, fish, sometimes beef, one time per week was Turkey - food is not very tasty. only waves restaurant on the beach is good for dinner- grilled meat - animation is not very good. and it doesn’t start at time. children disco must start at 8.30. but never start this time. often from 8.40 and sometimes in 8.50 in the evening - ice cream is not tasty at all((

+very good location in Mamsha district +good not old room and good quality of bath and toilet + very nice beach in small lagoon, no waves, sand, not too deep and good for children + wi-if over all territories, not only in rooms + a lot of restaurants, no need to go to main restaurant in lobby from the beach. you can eat normal hot food (not only snacks) there + a lot of sun beds in the beach. no problem with the crowded people + tea/ coffee/ sugar/ water and cosmetics in room every day + good cleaning everyday. + good towels, not old + tasty donuts after the lunch in the beach restaurant + water slides 🛝 in main pool for children + almost all rooms on the first line have sea view

Stayed in November 2023

At 6pm both the pool and the beach closed but dinner only started at 7. Our children would have enjoyed being on a playground in the time inbetween but the playground here was not very age-appropriate for either of them.

it was a great place to stay with two little kids. Both our 3-year-old and our 10-month-old loved the pools and the sea as well. The beach is calm and not too far from the family rooms. There are different restaurants you can try for dinner therefore the food does not get boring even for 7 days. Service is amazing, all staff is friendly, smiley and helpful. In the room it was quiet and we could make it completely dark for the kids so they slept very well.

Stayed in October 2023

Warm flat juice. Didn’t enjoy good although that could be personal choice.

Location. Amenities.

Stayed in September 2023

Pool is awful ..not clean at all Rooms is not so clean when we checked in Animation team is so boring ..nothing to be done at night except walking in the mamsha Food taste is nice but almost no varieties Cold cuts and cheese in the breakfast is so poor

Location near the mamsha so we can have a walk at night Staff is so helpful and cheerful Beach is sandy clean and amazing The renovated rooms is modern and so nice Food taste is nice

Stayed in August 2023

Food is not good at all

Rooms are so clean

Stayed in August 2023

Beach is more like lagoon, though very good for kids Lunch wasn't good No activities at beach

Varietes in food especially the dinner, pool and drinks Staff was very friendly

Stayed in August 2023

It took some of us a while to get used to the food. One restaurant, Pebbles, had a good selection, the other four less so. But British/Western European travellers, especially those with teenaged children, should note that the appearance and taste of the food is a bit different to what you might expect at a European resort. Not that there was any issue with hygiene, it should be added. But there was a lack of burgers, pizzas, fried chicken, chips etc. Not a problem as long as you're anticipating it.

The location of our room - one minute from the beach - could not have been better; the room was spacious and kept very clean. The staff, without exception, were friendly, polite and helpful. We were spoilt for choice between the private beach and the two swimming pools, one with slides. And of course the fact of endless blue skies always helped.

Stayed in August 2023

The beach

Staff Swimming pool. Many restaurants

Stayed in July 2023

Aqua is so basic, and it needs expansion. Chinese and seafood restaurants don't meet the expectations and need to enhance their menus.

So friendly and supportive staff, especially Mr. Omar Ali, the front desk supervisor. Clean and well organized. Nice beach and suitable for swimming. Italian and barbecue restaurants are nice beside the main restaurants.

Stayed in July 2023

Breakfast was good , launch was bad, dinner was ok. Some of the staff was having bad attitude at the restaurants specially the chef of the marina bar snacks. We booked 5 rooms with 11 family members and some of the restaurant staff refused to merge the tables in order to sit together with the excuse that its the hotel policy however if you give tips they will do it immediately.

Cool beach, cool pool , rooms are okay and good facilities . Location is ok however its little quiet at Mamsha area.

Stayed in July 2023

This is my second visit to Swiss inn but Concerning what I didn't like this year ,as I didn't notice this point last year, is that we noticed a type of guests that we didn't get to see before🙁🙁. This was really very disappointing as we expect to deal with a certain standard of people but this type was totally different, their manners and behaviour is very inconvenient and annoying everywhere,on the beach or in the restaurant or on the pool.I think Swiss Inn decided this year to give out offers to some people on some rooms for this type of people to be able to be accommodated.This was the most disturbing thing in my visit. I hope the management to reconsider such decision as this might really affect their reputation and the type of guests they are addressing. Also the mosquitoes were a lot this year.

The staff is super friendly and helpful. They respond fastly to any issue. They try to solve any problems and make us feel comfortable. The beach is very clean and the service at the beach is very good.They get you your drink to your table on the beach which is amazing. The food is good,not much of a variety in the grand restaurant that offers the open buffet but every item they offer is well cooked and tastes nice.If you are an All Inclusive guest ,you will have different options for dinner as there are 4 or 5 restaurants that offer you dinner for free,which is something really very convenient.

Stayed in July 2023

Service is excellent All staff was helpful Special thanks to Mr.baraka at the reception, Mr.Alnemery Restaurant manager Mr.Mousa and Mr.mahmoud al hemaily at the restaurant Mr.Mahmoud ,Mr.khaled & Mr.Atef at the beach

Stayed in June 2023

House keeping does not clean the room properly and the reception doesn’t offer varieties to choose the room. I left a note when booking for a ground floor and asked the reception while checking in but the staff didn’t listen to that.

The pools and restaurants

Stayed in June 2023