First impression was not good, after the first night I would rate the hotel as a 3,5 star and not a 5 star hotel. I did not get the sea view I paid for, I got 2 single beds instead of 1 double, the fridge was not cold - the cooling element was burned, the drain of the sink was blocked and they had to send the plummer a few minutes after I checked in, the sink tap sprayed water everywhere (like on my pants), the room had a wobbeling chair etc Then I changed my room - and the overall impression improved a lot. Still there is a lot of things that should be improved in a high end hotel like: WiFi was absolutely hopeless - I called the reception more than 10 times to complain, before they sent a "guy from IT". Breakfast should be until 11.00 and not just 10.30 - after all people are on holidays. The espresso in the breakfast area was just "silly", and nothing like a real espresso. Strange tasting coffee. You would expect more from a 5-star hotel... But, the location is absolutely the very best, and the view from my terrace was pretty good after I changed my room too.

Stayed in January 2023

The team try all the time to help the custemers Special hussein and ibrahim from the reception . Abdo from the animation team is also a graet person

Stayed in March 2023

Super friendly and professional staff specially front office department the service was excellent ☺️help with any requests ☺️ thnx alot .

Excellent Accomodation,location is perfect and room was excellent .

Stayed in March 2023

nothing

big and clean

Stayed in March 2023

Lovely clean hotel, with amazing staff! Location is perfect as it’s in central Naama bay, close to all shops and entertainment.

Stayed in March 2023

Amazing location, Access to the downtown and cornich, Surrounded by restaurants and Cafes and good places for entertainment. Staff are very friendly. Good price for good value. Good facilities and restaurant. Cozy bedroom and clean.

Stayed in January 2023

Clean rooms and area. Friendly and kind stuff. Wide variety of food and very tasty. There is 5 minutes walking distance from the hotel to the beach, water is clean, bar available. Super friendly animation team ready to make your day both on the beach and in the hotel area.

Stayed in March 2023

Only stayed 2 nights

Everything

Stayed in March 2023

some of the staff loud voice

the overall experience was very good

Stayed in February 2023

There is a small problems in the bathroom area which is a water leaking on the floor

Near in everything and very comfortable

Stayed in March 2023

The furniture could be better

The location is amazing close to every thing in the heart of Namma bay

Stayed in February 2023

The wi fi not working properly, the room service not cover everything

The location is excellent,view of rooms excellent as well,

Stayed in February 2023

nothing.

The staff are super friendly and made me feel really welcome and satisfied during my stay. Mostafa and Wael were amazing on the lobby bar and the drinks were great that they made. Alaa Mohammed was fantastic on reception and really made sure that my stay finished great. The waiters and the pasta chef in the main dining area always checked in and made sure everything was good and that I was happy.

Stayed in February 2023

the staff is wonderful, all of them, in the reception, restaurant or the bar. the manager is awesome person, they distributed Christmas gifts on all guests. the rooms are clean. the location is fantastic

Stayed in December 2022

Nothing everything is k

Wonderful and happy hotel

Stayed in February 2023

Maybe it was not a big deal but I didn't like it that the neighbouring casine was noisy during the late night hours

Amazing hotel , professional stuff , esp. The receptionist Mohammad Omar , he was very helpful and kind , the hotel is in the center of the city , clean beach

Stayed in February 2023

There was no tissue box in the room which should have been there being one of the basic requirements.

Breakfast was very nice and has lot of variety. Staff attending were co-operative and helpful.

Stayed in February 2023

Excellent location in the middle of the town

Stayed in February 2023

nothing ,all was great

the room was so clean and comfortable ,the view is amazing and the wifi is so fast❤️

Stayed in February 2023

Hotel was full of Russians and therefore everything was in Russian for them . Children animation songs Russian, 80% of music in hotel beach Russian and generally we felt we were in Russia for vacation . Most and more important is how rude we’re the Russians to all the local staff of the hotel ,skipping food lines on breakfast etc.

All 3 pools heated.Amazing friendly staff.Top location in the middle of Naama Bay with ALL the facilities!

Stayed in January 2023

brilliant facilities. heated pool was amazing and the staff couldn’t do enough for me. specially Ahmed on the front desk

Stayed in January 2023

Location of the beach but not so important

Very good hotel

Stayed in January 2023

the location, desk service in particular were amazing. Initially I was not satisfied with the room choice/view but the thanks to Husain and his team they changed my room at no cost. exceptional service and will definitely consider this place in the future.

Stayed in January 2023

Wi fi

Torneremo sicuramente a sharm al naama bay!!! Fantastic hotel

Stayed in January 2023

None.

Excellent service. I would like to thank Mr Alaa for the excellent experience. Everything was smooth and we checked in early without extra fees. Room was excellent with sea view(upgraded also without extra fees). Lovely beach. Delicious food.

Stayed in January 2023