The hotel can get very busy at times and it was sometimes difficult to find a table to eat dinner by the pool. Service was quite slow, but the hotel was very busy during our visit so staff may have been over run.

Staff could not have been friendlier. The hotel is well located and perfect for a short stay. Rooms are very well equipped, clean and comfortable. The pool area is lovely.

Stayed in April 2024

Sometimes - weekends and holidays the restaurants were very busy although the staff did their very best not to keep you waiting. Pool too crowded a lot of the time which put me off swimming.

Breakfast was great. Staff were super helpful especially the concierges who sorted out a driver to take me to meetings. Tewodros (Teddy) was brilliant. Loved the gym. Great equipment.

Stayed in April 2024

One staffer gave me a bit of an attitude when I wanted to print something. Breakfast could be better quality. Tiramisu was also not tiramisu - please see Gennaro Contaldo’s YouTube video for an easy and authentic tiramisu.

Swimming pool area was gorgeous. Most staff treated me so well, including the porter and several room service staff who offered to get me a nurse the day I was sick. I tipped all the room service staff because they were so lovely. I also liked all the little shops in the hotel.

Stayed in November 2023

This review has been hidden because it doesn't meet our guidelines.

It is difficult to believe that you stay at Hilton, building and room furniture is at least 30 years old! Except for the bed and few more items, the rooms are definitely need to be changed. Breakfast area,no ventilation and limited choices considering Hilton brand. It is felt that staff either do not listen or do not understand English. They tried charging 130 usd more during check out,comparing to booking rate and when it is asked they say “it might be because of taxes and service charges”without checking twice;even though the rate was wrong indeed. Water bottles were suspicious as seemed like being filled in the hotel since none of the caps were able to be torn out.

Safety thanks to Hilton brand. Nice campus with useful facilities such as grocery store, a nice garden etc

Stayed in October 2023

Staff attitude was not entirely friendly. Sometimes can see visible frustrations for even asking about regular housekeeping stuffs.

The location is great and well protected. The facility and amenity are maintained to the standard. The breakfast is superb.

Stayed in October 2023

I had higher hopes for the breakfast - crowded, not very appealing menu. I was also a bit surprised by how hot the pool was.

The amount of space on the property is fantastic, and the staff were all incredibly hospitable and kind.

Stayed in October 2023

At pool area a better discipline and hygiene should be promoted. People often spit and don't take shower before going to swim.

I liked the traditional coffee ceremony corner. The guys in charge of luggage were really very helpful.

Stayed in September 2023

Food was not very good and way too expensive for what you get. For instance, caesar salad is swimming in cheap mayonnaise (I had to fish for the ingredients). Driver of the shuttle to the airport at night was harassing me for money, which one doesn't expect at the Hilton.

People at the check-in desk were really doing everything they could to give me an excellent stay.

Stayed in September 2023

Has seen better days, needs some renovations

Location and style

Stayed in July 2023

Rooms were dim lighted

Good location

Stayed in August 2023

Laundry was late Sauna was not working

The location

Stayed in August 2023

Separate sauna/jacuzzi for women and men

Helpful staff

Stayed in July 2023

Very old and dirty rooms flats

All basement Lobby, Restaurant and Garden very good..

Stayed in July 2023

Pool and gardens excellent - staff very good and friendly

Stayed in June 2023

Cleanliness of the room and room service staff could be better

Breakfast variety was good. Staff was excellent

Stayed in May 2023

AMBIENCE NEED IMPROVEMENT / FOOD MENU IS LIMITED /

VERY OLD PROPERTY GOOD FURNISHING REQUIRED / BREAKFAST WAS NOT INCLUDED /BETTER RESTAURANTS REQUIRED

Stayed in May 2023

The hotel needs a lot of upgrades. Everything is very old. Mostly, please reserve the SPA facility to in-house guests. Very, very old SPA facilities and very crowded with people who doesnt stay at the hotel.

Some staff are nice, and that's Ethiopian people culture naturally they are good at giving services. Compound,swimming areas, and the swimming pool are amazing naturally heated water. The gym and the outdoor treadmill are amazing.

Stayed in May 2023

the pool was very refreshing. The adjacent Gazebo is a very refreshing and relaxing area.

Stayed in April 2023

Hilton needs to improve room lights, and the shower rooms.

All staff at reception, rooms and restaurant were very good. Break fast was good.

Stayed in April 2023

The hotel needs renovation.

Overall, this is a nice hotel.

Stayed in March 2023

Facilities were old and quite run down. The spa facilities in particular in need for an urgent update. The rooms were very dark, not sufficient lighting even with all lights on.

Great location and very friendly staff. Also enjoyed the naturally heated pool. Good sized rooms.

Stayed in March 2023

fast checkin

Stayed in March 2023

Parts of the room/bathroom were in need of renovation/repair.

Stayed in February 2023