The customer service of the staff. Everyone was so friendly! Also we booked an excursion of snowmobiles in very short notice and they made it all possible for us. The gear was provided and everyone wanted to make sure that we were comfortable.

Stayed in December 2023

Low flexibility for check in

Close tot he center

Stayed in December 2023

Nothing.

Loved the room, location and staff. Everyone was really helpful!

Stayed in November 2023

Great location and really nice styling. Our room was really large and had everything you could possibly need.

Stayed in December 2023

everything was perfect

The location was fabulous, in the heart of the town with access to shops and restaurants. The size of the suite was great for our little family. Highly recommend the suites.

Stayed in December 2023

A large sweeping brush would have been have been handy and some spare bin bags abs kitchen towel - just to help keep tidy

So much space for a family of 5 , comfy beds, cosy , great location and spotless

Stayed in November 2023

People at the hotel are very kind and helpful. Hotel perfectly located at the very center of Rovaniemi

Stayed in August 2023

Clean and spacious property.

Stayed in July 2023

auvune assistance

hyper mid

Stayed in March 2023

We booked the apartment for three adults. But the most that can fit are 2 adults or 2 adults with 1 child. There were not even doors between the rooms. And the sauna could only be used by 2 people, certainly not by 3.

Stayed in March 2023

All was good!

Great location, cosy apartment with a sauna which you really need after a day out in wintertime! :) Walking distance from the bus stop, main square, museum, travel agencies...

Stayed in February 2023

Very spacious apt. Very clean . We were 2ad and 2c . Sauna was lovely and easy to use. Check in and check out were seemless. Very quite apt never heard another voice for our whole stay. Parking is 20 a night which seems a bit rich but its right outside the rear door so very convenient and worth the money. Perfect location for restaraunts and grocery shop. Hob and oven were so handy to have for breakfast. If i was visiting again i woulf stay here. 5 minutes easy drive to SCV

Stayed in January 2023

Good location, easy to catch the Santa bus from outside the Artic City hotel just a minute walk round the corner. Also can walk to the Angry Birds park for sledging (other guests left sledges downstairs near the sofa area). Heating was a little warm in the rooms for my liking but you can open the windows for cold fresh air. Kids had 2 pullout beds next to each other in the living area which they slept well on. Small kitchen facilities handy for breakfast and simple meals, decent small supermarket just a minute away. Big bathroom, enjoyed the in-room sauna. Would stay again!

Stayed in December 2022

the location was perfect

Stayed in December 2022

I have nothing to add

We are very satisfied with the staff, they agreed to accept the luggage earlier. The room corresponded to the photos, spacious, beautiful, warm, very cozy. All necessary equipment for family cooking. The children hurried from the excursions to warm up in the sauna. Very convenient place, everything is nearby and quiet at the same time.

Stayed in January 2023

nothing really, all was as expected from the booking description.

location is great, sauna is awesome and the staff super helpful and friendly!

Stayed in January 2023

This was a real gem of a place for our short trip to Rovaniemi. The apartment had everything you'd need for a very comfortable and cosy stay - the kitchen facilities were excellent and there was a real homely feel about the place. We loved the sauna - so lovely to get back in from the freezing cold and have our own little sauna to heat us up and make us feel part of the Finnish culture!

Stayed in December 2022

Absolutely nothing!

An absolute gem of a place! We were pleasantly surprised by the upgrade to a 2 bed family suite which was more than enough for my family of 2+2. Plus, the location was perfect, the suite was immaculate, quiet, and comfy. Also, the communication from reception was timely and pleasant. I had to request to leave our bags in storage late one night and I received a reply 1st thing following morning agreeing to store…and that’s after we checked out. And the lady (Margaux?) dealt with us politely and swiftly. I can’t recommend this place enough and will gladly stay here again if the opportunity came up

Stayed in December 2022

nothing

clean and tidy and great location

Stayed in December 2022

no doors on rooms. no flexibility on check in. cumbersome access.

location and cleanliness. staff were willing to keep our luggage

Stayed in December 2022

Everything at the property was perfect. We didn’t like going home!

The location was brilliant. It was beautifully decorated. The staff, amazing!

Stayed in December 2022

It wasn’t our idea of luxury. It was ok for one night.very expensive.

Good location

Stayed in December 2022

- Room was generally clean but dusty around the headboard and some surfaces - Tv remote did not work properly - Extra pillows did not have pillowcases - Bedside lights not working - Furniture was a bit dated

- Excellent location close to most restaurants and tour companies - Sauna was great - Very comfortable beds

Stayed in December 2022

no bedroom door so difficult to sleep if partner is up watching tv in living room.

modern, comfy, cosy and warm

Stayed in November 2022