Pool was +20 Celsius so very cold. Cabin was pretty worn: marks on the walls, floor and mattresses. Curtains not working. Loud music in the reception, staff rarely present and not speaking Finnish.at all.

Location and quietness.

Stayed in April 2024

Cold floors, rooms and food was cold most of the time. Christmas dinner was pretty bad experience because every single item was cold and it was quite expensive

Clean, friendly staff, skiing

Stayed in December 2023

In one chalet, the hot water disappeared in the morning. The heat regulators are sealed, so it is not possible to adjust the temperature. No parking space for a bus closer to chalets, parking is quite far away. Not a nice surprise, that you have to take bed linen and towels from reception, carry it to chalets and then carry it back.

Beautiful place surrounded by nature. Cozy, clean and spacious chalets. Good value for money.

Stayed in January 2024

We didn't like being charged £££s for a Christmas dinner that wasn't a Christmas dinner. It was a buffet that didn't really have much choice. Nothing for our 5 year old really and no pudding at all. This is the only real negative we have about the whole place. Ow and the swimming pool only opened at 4 pm because of this we didn't get to use it.

I loved the fact we had our own lodge in the middle of nowhere. Great fun sledging down to the hotel and all around. Also loved the ease of the ski hire shop on site. So friendly and helpful. We choose this hotel as it was a little further out and it was fantastic.

Stayed in December 2023

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Great place to spend winter (and probably summer) holidays :) nice staff , comfortable house with a chimney and own sauna, a lot of snow and beautiful aurora (not included ;)), very tasty local dishes in the restaurant - I definitely would like to come back.

Stayed in March 2023

bed is bad

view

Stayed in March 2023

Hotel restaurant menu is poor and overpriced. Make sure you have your own food if you stay in chalets. FYI: Nearest shop is around 30-40 min drive. Main missing item is the level of information hotel is sharing regarding extra tours. We were not informed on availability of special clothing from hotel for the weather conditions. Hotel gives special clothing but will not inform you that you are entitled to this. We were not informed that husky tour and snow mobile requires guests to drive. This was a big surprise. Be careful when you are traveling with kids or elderly. We were not informed on the distance/location of the tours from the hotel. One morning we were in a bus and it takes 1.5 hours to next tour location and no one shares any info about this. I believe hotel can improve the level of guidance and information of the extra tours they sell to guests. We had practically zero information and we experienced all on the go. Nothing went wrong and we had super fun but some pe-info on tours would help to avoid any disappointment and to be better prepared. The other most critical point: You must have a rental car (or your own car) if you stay in the chalets. You will be miserable if you dont have a car because chalets are 1.5km away from main building and you cant walk at -20 Celcius with kids. Also something strange is that you must carry clean towels and linen from reception to your chalet when you check-in, you must put them into beds yourself and you must pay extra for cleaning of the room at your check-out. This is very unusual but all documented in the reservation documents. So pay attention to avoid any surprises.

Hotel staff is very very helpful. Hotel location is very good for Lapland outdoor attractions such as husky sledging, rein deer farm visit, snow mobile tours and skiing. Staying in chalet was a good experience. We enjoyed the fireplace and sauna. We enjoyed silence of the nature around us and amazing scenery of chalet in the forest. Extra tours we purchased were amazing. Kids loved them and they will always remember the experience. Hotel staff is very helpful and they stepped in immediately when we had a heating issue once.

Stayed in January 2023

Great location, nature, trails, place.

Stayed in January 2022

this is a magnificent location, stayed in one of the chalets and had a great time. we traveled with family for a ski resort holiday and this was great value for money in a great scenery. stock up on supplies and get the chalet and go ski and have a wonderful winter time. the international staff at the property are all super helpful and made us fell welcome. the pre-arrival communication could have been better, but the wonderful stay in a serene winter wonderland at this price point made it all worthwhile. the ski lessons were affordable and the instructor (Holda) for our four year old was wonderful. we will be back! it was awesome

Stayed in December 2021

Cottage need to be regularly maintained. A lot of things were broken: -blinds on the window and lamp plug in one room -door handle to sauna -handle to washing machine -light on the stairs - quit dangerous -one of instrument for chimney -broom -hanger in the bathroom Our stay we began with cleaning: especially, we washed all dishes

Location and lay-out of the cottage are perfect.

Stayed in October 2021

No milk for coffee in rooms

Nice hotel very spacious rooms

Stayed in March 2024

Pool freezing but I know this is standard in Finland

We stayed in a chalet - lots of space well equipped warm and cosy, staff excellent

Stayed in January 2024

Maintenance of the whole place is almost 0 , a lot of stuff are broken in the chalets , the place is dirty. We had not enough wood to heat and the centralised heating was not working really good and cannot be adjusted manually. We asked several times for more wood as we had a small baby with us and the temperatures were -40 and they were bringing always only wood for one more day only ( we stayed 7 ) . There is an extra tax for the towels and bed linen and you need to clean yourself the place.

Nice location during the winter probably is one of the best places to be. Be aware that Rovaniemi is 1,5h driving far away.

Stayed in January 2024

Nothing, all was fantastic!!

Beautiful location for restful moments with family, view of the snowy white slopes, extraordinary equipped gym! We did not use the swimming pool and sauna but it is also available. Great excursions (ice fishing, raindeer sleigh ride, snowmobile), all well organized and even when one bus was too cold they immediately organized a car to pick us up! Excellent food and very friendly staff!

Stayed in January 2024

The lock on the door is unsuitable and not fitted correctly, making it near impossible to open without a fight. They’ve used a standard interior hotel door lock on an exterior door in the artic! see photos of frozen door lock. The heating is not suitable for the house. the underfloor heating does not heat the house correctly with no heating up in the loft area where the children traditionally sleep. every window/patio door had a draught coming through with even ice coming through the patio doors. You can’t use the lodge sauna without the heating turning off. Bearing in mind the cabin was already cold! The thought of then turning off the heating to allow the sauna to heat use the sauna for 2-3 hours (you’ve got to allow it to heat first) was not feasible with young children. So a feature we were looking forward to we were unable to use. The fire door doesn’t close properly - so again unable to use to help heat the property as you can see smoke escaping. The lodge originally didn’t have a fire/carbon monoxide alarm fitted. When we raised this to the staff they said they were too busy to sort/the earliest they will be able to sort it would be when we checked out. When we pushed stating it’s not compliant and we will escalate they magically got someone out to fit one within 30 minutes! The swimming pool which was the main reason we booked this property so to give the kids some downtime after skiing for the week was freezing cold! So they were unable to swim in it. Everyone commented on how cold it was. During our stay the temperature dropped to -35c (Not the hotels fault) however when our car would not start due to the sub freezing temperatures, they wouldn’t help with a jump cable and claimed they didn’t have one. resulting us in being housebound majority of the day waiting for recovery. We found out the next day that the hotel do actually have one to help guests. But just didn’t want to help!

A place that has so much potential with stunning location, amazing slopes but falls short in so many ways.

Stayed in January 2024

Some small interior, heating challenges what was quickly solved by stuff! Thank You!

There was sauna and the cottage was nice with fireplace and all was good. Very helpful staff despite it was Christmas Eve!

Stayed in December 2023

1. It was cold in the room. Room temperature was <=20C, when I asked hotel personal for a help with this problem. They said that it is normal due to „low“temperature outside, at that moment it was only -5C. There was no any room temperature Control, so we could not regulate that. 2. For solving problem described above we were given small portable heater. Which is supposed to work on legs or preinstalled to the wall, otherwise it overheats and stops working. Unfortunately, there was no any legs and staff could not find them. 3. There was cold air blowing from windows in the room, as well as in the restaurant. In addition, one bed was located near the windows and person, who was sleeping there complained about pain in the neck next day. 4. In the 4th floor corridor temperature was also bellow 20C and radiators were cold. 5. Some areas in the room had serious marks from use before. Bed tables had white marks from hot drinks. 6. There was place for the lightning in the Center of the room, but lamp was missing, so 3 switches on the wall was not working. 7. WIFI speed and strength was awfully bad. Screenshot from Speedtest made being connected to hotel WIFI is attached to this letter. In my opinion speed does not allow any good experience while using the Internet. 8. Personal has problems with understanding English language and asked me to repeat many times, what I have said.

Breakfast was good

Stayed in December 2023

However, it was not the bed and breakfast accommodation with restaurant, bar and a swimming pool that we'd hoped for.

a couple of weeks before our holiday, we were told that the hotel was closed for renovation. We were offered a self catering chalet instead. We accepted the chalet and it was very nice. And the location (not far from a bear watching trip)

Stayed in June 2023

Hidden gem. Great ski tracks and slopes with very little people.

Stayed in March 2023

Everything was very good. The kitchen was not to the highest standards but staff seem to be happy to hear my comments. Buffet was very good and staff even asked everyone whether they are ready as the food will be hidden in a few minutes.

Helpfulness of the staff, beautiful scenery, flexibility of staff, family atmosphere. I liked that the hotel was not a huge chain building but friendly, family owned business.

Stayed in January 2023

we booked inkl. dinner but we never got that, so we needed to eat and pay for dinner ourself. very expensiv. breakfast was a very small buffet.

the view

Stayed in December 2022

Food and drink a little expensive, but generally great quality

Amazing staff, beautiful scenery and excellent facilities

Stayed in December 2022

There was renovation going on, so the pool is not ready yet, perhaps they should have mentioned it somewhere. But it might be that no one uses the pool these days when you are on a ski trip.

The room was comfortable, clean and with a view which I really didn't expect. We checked in at 11:30 and got extra time for checkout till 2 pm so the staff is very friendly and helpful. You can rent all sorts of ski stuff or snowmobile so you don't have to worry about taking anything with you.

Stayed in March 2022

Suomu is the perfect address for those who love well maintained and uncrowned ski slopes supplemented by Lapland’s breathtaking nature! Professional and skilled cooks, chefs, waiters and excursion tour guides made our stay more enjoyable. The facility recognized the vital role that cuisine can play in the creation of a satisfying tourism experience. Congratulation for the motivated and hard working stuff!

Stayed in March 2022